Home Healthcare

Field Service Solutions for Home Healthcare

Increase client and caregiver satisfaction while reducing costs through consistent, automated and optimized appointment scheduling.

ClickSoftware provides home healthcare organizations with an integrated and automated real-time scheduling solution that optimizes caregiver resources, increases productivity and revenue while decreasing travel, administration and call center costs.  The solution reduces manual processes such as scheduling, time sheets and mileage tracking and offers flexibility across mobile devices for BYOD adoption.  It automates re-assignments and provides consistent client / caregiver scheduling to increase satisfaction of both the clients and their families as well as the caregivers; making their lives easier while driving top line productivity and revenue for home healthcare organizations across the globe

Home Healthcare Benefits

  • Proactive Scheduling Optimization: Grow your business and maintain service levels without the need for incremental staff
  • Adaptive Capacity Forecasting: Integrate historic data to predict seasonal or demographic demand for skills and services
  • Automated Mobile Timesheets: Increase caregiver satisfaction while eliminating the expense of duplicate manual processes and human error
  • Real-time Status Updates: Increase client and their family’s satisfaction with proactive appointment communications
  • Centralized Reporting and Metrics: Analyze and track trends for analysis, improved performance and best-practices
  • HIPAA / EU Safe Harbor Compliance: Privacy, accountability and audit trails for all of your critical records, integration of field notes with existing EMR systems

Field Service Edge Solutions

Differentiate customer experience by automating mobile workforce management.

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