In such a highly commoditized market where product margins are falling and growth is stagnating, differentiating is essential. In order to remain competitive, mobile field engineers must be on-site within the service level agreement and fix the customer’s machine at the first time of asking. Delivering excellent service is often the difference between a customer renewing their service contract or losing them to a more reliable competitor.
Innovation that Accelerates Time to Value and Reduces Total Cost of Ownership
ClickSoftware enables hardware manufacturers and third-party maintainers to achieve real and measurable benefits to their business while excelling and satisfying their customers.