Computer & Office Equipment

Field Service Solutions for Computer and Office Equipment

Quickly repair and restore your customers’ IT equipment with ClickSoftware’s solutions for computer and office equipment.

In such a highly commoditized market where product margins are falling and growth is stagnating, differentiating is essential. In order to remain competitive, mobile field engineers must be on-site within the service level agreement and fix the customer’s machine at the first time of asking.  Delivering excellent service is often the difference between a customer renewing their service contract or losing them to a more reliable competitor.

Innovation and Acceleration

Enable Measurable Results

Innovation that Accelerates Time to Value and Reduces Total Cost of Ownership

ClickSoftware enables hardware manufacturers and third-party maintainers to achieve real  and measurable benefits to their business while excelling and satisfying their customers.

  • Higher Customer Satisfaction: Faster on-site arrival with a higher first-time fix creates happier customers and more contract renewals.
  • Better First-time Fix: Send the correctly skilled engineer to the job, fixing the equipment at the first attempt.
  • Reduce Response Times: Improve service level performance by continually re-optimizing the schedule to arrive on-site sooner.
  • Increase Engineer Productivity: Complete more jobs per engineer per day, growing your contract base without increasing costs.
  • Reduce Operating Costs: Optimal travel routes reduce travel costs and penalties for missed service levels.
  • Fewer Parts-per-call: Reduce costs by scheduling the right engineer to fix the problem without changing every part.

Field Service Edge Solutions

Differentiate customer experience by automating mobile workforce management.

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