In such a highly commoditized market where product margins are falling and growth is stagnating, differentiating is essential. In order to remain competitive, mobile field engineers must be on-site within the service level agreement and fix the customer’s machine at the first time of asking. Delivering excellent service is often the difference between a customer renewing their service contract or losing them to a more reliable competitor.
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ClickSoftware enables hardware manufacturers and third-party maintainers to achieve real and measurable benefits to their business while excelling and satisfying their customers.
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