The Communications market is shifting to offer Broadband For All in fixed and wireless networks. The rapid transition to FTTx, LTE and DOCSIS 3.0 based networks introduces challenges to the Communications Service Provider (CSP) with Service Management, Customer Experience and the deployment of networks for new bandwidth demand in a timely manner.
ClickSoftware helps CSPs deliver better service to customers and improve productivity and utilization of the field force. With more than 20 years of accumulated Intellectual Property in Business Optimization and field service analytics, the suite covers all areas of eTom including: Business Strategy, Business Optimization (Work Order Life Cycle Management) and Business Insight. ClickSoftware also helps the CSP with Business Process Outsourcing by scheduling and optimizing network deployments in multi-hierarchy mode to include contractors.