Communications - ClickSoftware

Communications

Field Service Solutions for Communications

Enhance Service Management Productivity and Improve Customer Experience in the move toward Broadband and All IP networks.

The Communications market is shifting to offer Broadband For All in fixed and wireless networks.  The rapid transition to FTTx, LTE and DOCSIS 3.0 based networks introduces challenges to the Communications Service Provider (CSP) with Service Management, Customer Experience and the deployment of networks for new bandwidth demand in a timely manner. 

Deliver Better Productivity And Service

ClickSoftware helps CSPs deliver better service to customers and improve productivity and utilization of the field force. With more than 20 years of accumulated Intellectual Property in Business Optimization and Analytics, the suite covers all areas of eTom including: Business Strategy, Business Optimization (Work Order Life Cycle Management) and Business Insight. ClickSoftware also helps the CSP with Business Process Outsourcing by scheduling and optimizing network deployments in multi-hierarchy mode to include contractors.

  • Deliver Improved Productivity: Efficient and cost effective business optimization between communications service resources and task in a fast evolving network technology.
  • Carrier-Grade Platform: Scalable platform deployed in a private/public cloud in a multi-tenant advanced architecture, or on-premise supporting large scale Tier 1 business requirements.
  • Enhanced Customer Experience: Optimized and the shortest lead time for broadband install, maintain, repair and cease services.
  • Reduce Risk Transformation: Tier 1 broadband service management deployments supporting millions of daily tasks.  Pre-packaged CSP Starterkit and ready made adapters to all leading CRM/Order Fulfillment and Assurance.
  • Business Process Awareness: Adherence to CSP mobile strategy (B2E) with fully enabled Enterprise Mobile Platform and Service Management Lifecycle mobile capabilities.
  • ROI Agility: Business optimization catalog provides measurable realization of service management budget spending and utilization benchmarks for new digital products launch.

Field Service Edge Solutions

Differentiate customer experience by automating mobile workforce management.

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