ClickSoftware’s solutions for capital equipment utilize every moment of the customer’s major investments from field-based diggers and haulers to medical imaging and production line machinery. When spending millions on an asset that rapidly depreciates; avoiding even minimal downtime is critical – and exactly what ClickSoftware does.
ClickSoftware's optimized scheduling automatically coordinates the best time for the asset and the personnel to eliminate premature maintenance and the lost output that results. When production breakdowns inevitably occur, mobility and workforce scheduling tools get the right person to that asset, with the right tools, to get it back online with minimal loss.
Diebold Nixdorf is the largest global manufacturer and servicer of financial self-service equipment, such as ATMs. Diebold Nixdorf’s customers rely on their equipment to work because their business and customer satisfaction depends on it. For instance, banks and consumers rely on their ability to deposit and withdraw funds on-demand with an ATM. If people can’t access their money, they will not be happy.
Global Service Technology Director Richard Johnstun discusses how AI-driven automated scheduling allows his team to manage aggressive service level agreements (SLAs) against millions of job tickets. He also explains how his team provides better customer service, and how he can access single-source data related to capacity planning and workforce management. Learn more in the video below.
The Leading Mobile Workforce Management business and educational conferenceRegister Today