ClickSoftware Press

ClickSoftware is a leader in field service management solutions. We offer thought leadership into field service management related topics including customer experience, employee engagement, vertical-specific challenges, and emerging technology, such as artificial intelligence, machine learning, and the Internet of Things.
We’re here to help our customers develop better business processes and ensure successful service delivery. Our goal is to help our customers increase service efficiency, maximize customer lifetime value, and mitigate risk by offering best-in-class field service management software solutions.
Below, check out our roundup of our most recent media coverage, expert commentary, bylines, and press releases.

Press Releases

ClickSoftware in the Media


Q3 2017

The Intersection of Technology and Customer Experience in the Field: Getting It Right (CIOReview)

Four Characteristics of a Customer-Centric Marketing Operations Organization (MarTech Review)

Closing windows: How field service providers can reduce lengthy timeslots (Fleet News)

Why it’s service crunch time for capital equipment manufacturers (ITProPortal)

How 6 technology trends are changing the business (ITProPortal)

The Internet of Buildings: Connectivity, Data Collection and Monitoring (Electrical Contractor)

4 Reasons CMOs Are Top Candidates for CEO Succession (American Marketing Association)


Q2 2017

“Roads? Where we’re going we don’t need roads!” (Sussex Business Times)

The Evolution of Telco Cloud Services: Where it’s been and where it’s going (KNECT365)

AECOM launches £4.2 million driverless car trial (Internet of Business)

Working in Boston Tech: ClickSoftware (VentureFizz)

Hidden Figures and Automation Anxiety (CustomerThink)

Ask the Thought Leaders: What’s the Future of Smart Home Technology? (The Future of Everything)

How IoT and Self-Driving Cars Will Shape Customer Experience (IoT Innovaton)

IMI TechTalk: Smart Homes and Automation (KNFX 1100 AM Phoenix)

The Intersection of Technology and Customer Experience in the Field: Getting it Right (Marketing Tech Outlook)

Delivering the Best Service from Today’s Blended Workforce (BDaily)

Delivering the Best Service from Today’s Blended Workforce (Practice Business)

Fisher & Paykel looks to AI for customer experience (ZDNet)

What should we expect from modern FSM solutions? (And how do we choose one?) (Field Service News)

Artificial Intelligence is a CMO’s Best Friend (MediaPost)

Being Future Ready With IoT-Powered Field Service Management (Field Technologies Online)

Exciting Career Opportunities with a Market Leader. Meet ClickSoftware CEO, Tom Heiser (JobsinPods)

Ask The Thought Leaders: What’s the Future of Smart Home Technology? (Huffington Post)

IoT and Its Impact on Field Service (IoT Evolution)

How the IoT is the answer to all your service prayers (Advanced Manufacturing)

The Impact of Changing Consumer Expectations on Manufacturing (Manufacturing Business Technology)

Building A Big Data Bridge To Customer Satisfaction (MediaPost)

Generation Tech: How Employers Can Motivate the Younger Workforce (Techx365)

5 Ways a Mobile Workforce App Can Streamline Your Construction Business (Construction Business Owner)


Q1 2017

SPP Pumps uses field service software to increase efficiency (SearchContentManagement)

Why Bosses Can Track Their Employees 24/7 (The Atlantic)

Why Bosses Can Track Their Employees 24/7 (The Huffington Post)

10 Predictions From Industry Insiders (The Future of Everything)

The Coffee Shop Worker: How IoT Lets You Work Better From Anywhere (GearBrain)

Up To Speed (Transportation & Logistics International)

Will in-car AI Systems like Amazon’s Alexa Revolutionize Motoring? (Internet of Business)

How Will Autonomous Vehicles Drive Customer Experience? (IoT Now)

How Will Autonomous Vehicles Drive Customer Experience? (IoT Global Network)

Analytics and Machine Learning: Catalysts of Change in the Marketing Arena (Marketing Tech Insights)

Virtual and Augmented Reality “Check”- The Intersection of Field Service and Innovation (Field Technologies Online)

Mobilizing Manufacturing Industry Field Services For Better Customer Outcomes (Real Business)

What Impact Will Technology Have on the Aging Workforce? (Information Age)

Why Your Appliance Repairman May Finally Be on Time (Fortune)

Four Ways Self-Driving Cars Will Improve Customer Service (Forbes)

Tried and Tested: 24 Construction Apps at Work on the Job Site (ConstructionDIVE)

Software Update (Industrial Supply)

#fsn20- The 20 Most Influential People in Field Service: 2017 Edition (Field Service News)

Self-Driving Vehicles Will Impact Service, Logistics Industries (Field Technologies Online)

Vivint Smart Home Solves the Field Communication Conundrum (Field Technologies Online)

Avoiding Disasters with Field Service Management Solutions (Industrial Maintenance & Plant Operation)

The Future of Service delivery: How IoT and AI Optimize the Customer Experience (IoT Journal)

How IoT is set to transform the world of field service (Digitalisation World)

Smart Meter Deadline: Don’t let it pass you by (Utility Week)


Q4 2016

How Consumer Tech Trends are Driving AR in the Enterprise (TechZone360)

Dreamforce16 – ClickSoftware CEO on Salesforce, Field Service and SaaS (Diginomica)

Augmented Reality Takes on the “Real World” (VR Today Magazine)

Augmented Reality and the New Field Service Engineer (Commercial Fleet)

How Technology is Disrupting the Field Service Customer Journey (CustomerThink)

Market View: Working Time Wake-up Call (Utility Week)

Customer Service Must Go Mobile to Meet Service Expectations in the Uber Era (Information Age)

Consumer Demand Drives Field Service Suppliers to “Uberize” Operations or Risk Losing Customers (Customer Service Network

Consumer Demand Drives Field Service Suppliers to “Uberize” Operations or Risk Losing Customers (Engage Customer)

Four Tips: Increasing Productivity for the Next Generation Capital Equipment Technician (Industrial Maintenance & Plant Operation)

Study Shows Gap Between Customer, FSO Expectations (Field Technologies Online)

How AI Can Optimise the Customer Experience and Shape the Modern Organization (CustomerZone360)

Customer Expectations vs. Customer Service: A Grand Canyon-Sized Gap (CMSWire)

How the Internet of Things is Set to Transform Field Service (RealBusiness)

76 Mobile Predictions for 2017: 76 Marketing Influencers Reveal their Winning Strategies (Tune)


Q3 2016

4 Construction Technology Innovations Enhancing Productivity in the Field (Construction Drive)

ClickSoftware Selected as a 2016 Hot Vendor in IoT by Aragon Research (Field Service News)

How Live Video is Transforming On-Site Maintenance (Panasonic Solutions for Business)

There’s a Cost to Everything! Even When You Treat Customers Poorly (CustomerThink)

ServiceBench Partners with ClickSoftware (DestinationCRM)

The New Customer Service Standard: From Fast Food to Fine Dining (

5 Ways Pokémon GO is Driving Augmented Reality in the Enterprise (IT Business Edge)

ClickSoftware Partners to Deliver Augmented Reality and Fleet Management Solutions (Field Technologies Online)

Great Visibility (Construction Today)


Q2 2016

Why The Internet of Things Must Begin With an Internet of People (TWICE Magazine)

O2E Brands, A Home Services Franchise Leader, Selects ClickSoftware For Cloud-Based Mobile Workforce Management (Field Technologies Online)

Mobility and the Cloud: The Next Technology Frontiers of Field Service Management (Enterprise Apps Tech)

5 Business Operations Transformed by Wearables (IT Business Edge)

ClickSoftware Launches Click Field Service Edge (Destination CRM)

ClickSoftware Announce Launch of Artificial Intelligence Based Field Service Tool (Field Service News)

ClickSoftware Creates New Field Service Management with Cloud-Based Solution (Enterprise Mobility Exchange)

ClickSoftware Offers New “Edge” to Power Field Service Management with Cloud-Based Solution (

Field Service Management Gets the ClickSoftware “Edge” (TechSeen)

Salesforce Targets CSPs With New Cloud Framework (Light Reading)

Salesforce to Enter Communications and Media Spaces with Framework (B2B News Network)

ClickSoftware to Orchestrate Field Service Management with “Edge” (CIO Review)

Workforce management (WFM) software industry from 2016 to 2021 market trends and demands research set to grow according to forecasts (WhaTech)

ClickSoftware Experts Release New Book (Field Service News)

Banging the Drum: Editorial Leader – Field Service News Issue 12 Book (Field Service News)

The Next Frontier of Field Service Management – Part Three (Field Service News)

Overcome Scheduling Changes to Increase Revenue (Field Technologies Online)

This startup just got $6 million to analyze linguistic cues during sales calls (Geektime)

SGS Automotive Overhauls Field Service After Earlier Backfires (Diginomica)

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