Company Fuels First-rate Customer Service by Fully Mobilizing and Automating Scheduling
BURLINGTON, Massachusetts, January 5, 2016 /PRNewswire/ —
ClickSoftware, a leading provider of automated mobile workforce management and service optimization solutions, today announced that Star Gas Partners (NYSE: SGU), a full service energy provider specializing in the sale of home heating products and services to residential and commercial customers throughout the Northeast and Mid-Atlantic, has selected the company’s cloud-based mobile workforce management solution for its mobile workforce management processes.
The full-service energy provider is partnering with ClickSoftware to automate and optimize service workflows for its mobile field service technicians. ClickSoftware’s solutions will help Star Gas enhance customer communication by leveraging mobility to put more information in the hands of technicians in the field, in real time.
“To continue solidifying our leadership position in the markets we serve, we require a mobile tool for our field technicians to enhance the customer experience. We sought a complete solution that brings our employees the insight they need, in real time, to maximize each customer visit,” said Joe McDonald, SVP Sales and Marketing, Star Gas. “ClickSoftware supports our enterprise field service initiatives by providing management optimization tools at the point of contact.”
Star Gas has real time visibility into each technician’s work day so that if an emergency arises, and service is delayed, the work can be seamlessly assigned to other nearby service technicians. With access to data insights, Star Gas technicians can also use their devices to provide leads back to sales directly from the mobile device at the moment of service.
“Residential and commercial service companies like Star Gas have very specific and complex field service management challenges,” said Hannan Carmeli, President, ClickSoftware. “Our mobile workforce management tools are configured for their specific requirements and eliminate the challenges presented by legacy solutions. By leveraging the cloud, Star Gas avoids the need to purchase hardware or maintain infrastructure, and the company can easily upload the latest software available. ClickSoftware’s innovative technology helps to master service moments in every customer interaction by providing efficiency and visibility, unlocking the highest level of customer service.”
About Star Gas Partners, L.P.
Star Gas Partners, L.P. is a full service provider specializing in the sale of home heating products and services to residential and commercial customers to heat their homes and buildings. The Partnership also services and sells heating and air conditioning equipment to its home heating oil and propane customers and to a lesser extent, provides these offerings to customers outside of its home heating oil and propane customer base. In certain of Star’s marketing areas, the Partnership provides home security and plumbing services primarily to its home heating oil and propane customer base. Star also sells diesel fuel, gasoline and home heating oil on a delivery only basis. Star is the nation’s largest retail distributor of home heating oil, based upon sales volume, operating primarily throughout the Northeast and Mid-Atlantic. Additional information is available by obtaining the Partnership’s SEC filings at http://www.sec.gov and by visiting Star’s website at http://www.star-gas.com, where unit holders may request a hard copy of Star’s complete audited financial statements free of charge.
ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” and “The real-time service enterprise” concepts, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware delivers superb business performance to service sector organizations of all sizes. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
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