Company Continues to be Recognized as Leader in Field Service Management
BURLINGTON, Mass., Aug. 4, 2016 /PRNewswire/ — ClickSoftware, the leading provider of field service management solutions for the enterprise, today announced that Aragon Research, a technology-focused research and advisory firm, has recognized the company as a 2016 Hot Vendor in the Internet of Things (IoT) category.
Each year, Aragon Research selects Hot Vendors — across multiple industries — that continue to push their respective fields’ boundaries into new ways of experimenting with techniques and strategies to improve business. ClickSoftware was one of five selected in the category of IoT.
ClickSoftware develops software for use by the field service industry, to maximize productivity and improve customer service. Its software contains advanced decision-making algorithms that helps managers optimize business practices, complete more service calls per day, and arm field service professionals with the information they need to delight customers. Aragon Research recognized ClickSoftware, an early adopter of integrating IoT functionality into its platform, for its ability to go “beyond the current approach to field service” and traditional scheduling functionality.
“The rise of IoT is forcing change in business models, and the Field Service industry is no exception as the need to make all workers productive is the current business imperative,” said Jim Lundy, founder and chief executive officer, Aragon Research. “ClickSoftware is innovating by leveraging IoT to deliver a solution that’s truly impactful and helping solve some of the most sophisticated service challenges today.”
“We are honored to be recognized by Aragon Research as a Hot Vendor in the Internet of Things category for 2016,” said Tom Heiser, chief executive officer, ClickSoftware. “Our inclusion in this report validates our commitment to providing the most advanced Field Service Management solutions on the market and demonstrates that our technology is instrumental in advancing the power of IoT in the field service industry.”
ClickSoftware is defining field service engagement, empowering the world’s most customer-centric and demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.
Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. ClickSoftware is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware: the field service leader.
*Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.
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