Services Sales Analyst - ClickSoftware
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Services Sales Analyst

Job Overview

As a key stakeholder in the Professional Services Business Development team, you will combine your strategic and technical skill sets to analyze data, identify trends, provide scenarios and presenting insights to the sales and marketing teams. You will be a self-starter with a natural aptitude for data analysis and visualization.

Under the direction of VP of Business Development within Services, the Analyst will hold responsibility for the collection, measurement, analysis, and reporting of various facets primarily in the areas of performance within the Services Sales remit. Reporting and analysis may include information from a variety of sources including sales history, industry data, and market research data. The ideal candidate is focused both on attention to detail, an ability to translate information into insights.


ClickSoftware, Inc. The Priory, Stomp Road, Slough, Buckinghamshire SL17LW, United Kingdom

Position Duties

  • Build models to analyze bookings, pipeline trends, productivity, and performance to proactively analyze data to uncover insights that increase business value and impact.

  • Work with Sales and Marketing to identify Services pipeline opportunities, and work with Business Development and PS Regional Directors to nurture these leads.

  • Measure impact of and be able to clearly communicate findings of various marketing campaigns including financial ROI, impact on the business, and identification of barriers to further success as well as additional opportunities.

  • Leverage business understanding to assist in the development and tracking of various metrics and programs across the organization for both internal and external stakeholders.

  • Experience of using data analysis, data visualization, and predictive modeling to solve complex business problems and clearly articulate findings from regular reporting as well as ad hoc projects

  • Assist with key sales planning activities during planning and budgeting cycle.

  • Ability to effectively use data and analysis to tell a story.

  • Troubleshoot data collection issues and manage data collection issue resolutions. Perform ad hoc analyses as assigned.

  • Takes initiative to improve quality of decision-making within the team by restructuring analyses utilizing new techniques or other means.

You'd be a good fit if you have:

  • Expert of building automated reports in Excel and experience with reporting from and within CRM ( preferred) and Marketing Automation tools (Marketo preferred)

  • Highly analytical and creative thinker who must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a fast paced environment

  • Strong Team Player, excellent business partnering skills, positive attitude and good work ethic

  • Demonstrated understanding of sales, marketing and online analytics measures, terminology, and benchmarks

  • Strong problem-solving, project management, and written and verbal communication skills

  • Advanced PC and data management skills including a high level of proficiency with MS Office software.

You'd be a great fit if you have:

  • Strong experience using data driven methods to analyze and solve business situations

  • Strong writing and communication skills

  • Motivated, well-organized, detail-oriented and flexible

  • Ability to quickly learn new technologies and understand all areas of the business

  • Ability to successfully collaborate with multiple personalities and communicate with all levels of the organization

  • Ability to work under pressure

Required Skills/Experience

  • Minimum education Bachelor’s degree in Sales Ops, Marketing or related Business Field

  • Demonstrable experience in business/sales analytics, operational reporting, statistics or related discipline preferably with a software or Cloud company

How to Apply

Interested applicants can submit their resume/CV by clicking here.
Or email Andy Johnson at with cc'd and the job title in the subject.

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