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Would you pay extra to speak with someone with your accent?

March 25, 2009 ClickSoftware 0 Comments

TELSTRA is secretly offering customers a messaging service that charges them extra if they want to speak to “an Australian” instead of being diverted overseas (,27574,25189122-2,00.html).

I was initially taken aback by this but it dawned on me that it was not such a bad thing. At the end of the day, if someone felt uncomfortable speaking to someone in a call centre overseas, then they could pay extra to speak to “an Australian”. As for me, I will not be using the talk to “an Australian” option.

Would you use this service?


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