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Would you pay extra to speak with someone with your accent?

Would you pay extra to speak with someone with your accent?

Would you pay extra to speak with someone with your accent?

March 25, 2009 ClickSoftware 0 Comments

TELSTRA is secretly offering customers a messaging service that charges them extra if they want to speak to “an Australian” instead of being diverted overseas (http://www.news.com.au/story/0,27574,25189122-2,00.html).

I was initially taken aback by this but it dawned on me that it was not such a bad thing. At the end of the day, if someone felt uncomfortable speaking to someone in a call centre overseas, then they could pay extra to speak to “an Australian”. As for me, I will not be using the talk to “an Australian” option.

Would you use this service?

Categories:

Customer Satisfaction

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