Would you pay extra to speak with someone with your accent?
TELSTRA is secretly offering customers a messaging service that charges them extra if they want to speak to “an Australian” instead of being diverted overseas (http://www.news.com.au/story/0,27574,25189122-2,00.html).
I was initially taken aback by this but it dawned on me that it was not such a bad thing. At the end of the day, if someone felt uncomfortable speaking to someone in a call centre overseas, then they could pay extra to speak to “an Australian”. As for me, I will not be using the talk to “an Australian” option.
Would you use this service?