What is Service Chain Optimization?
Author: Moshe BenBassat, CEO
A field service organization is measured by its performance the day of service. On a typical day, the original planned schedule is usually altered by anything from traffic jams to emergencies, sick employees, and jobs that take longer to complete than scheduled. In order to keep operations flowing smoothly, the schedule needs to be continuously monitored, making adjustments as the need arises.
ClickSoftware CEO Moshe BenBassat explains how organizations can create a real-time service enterprise that continuously adjusts schedules and makes smart decisions.