What Does It Mean to Be a Field Service Management Leader?
Author: Mike Karlskind, VP Product Marketing
Gartner released its Magic Quadrant for Field Service Management (FSM) this week, and ClickSoftware has achieved “Leader” status for a third year. Clearly an accomplishment of which we are (and should be) proud, but what does it mean?
I won’t (and can’t) speak for Gartner, but clearly a leader should be on your shortlist. For the ClickSoftware community of customers, the report is one more proof point of our deep and broad product functionality, success in execution, a strong vision for what we want to achieve, and an effective strategy to achieve it.
Gartner discusses the importance of their “Nexus of Forces” (Social, Mobile, Cloud, Information) and ClickSoftware has long embraced this interplay of information and technology. The company continues to innovate in each area with collaboration tools, the strongest mobile solution of any dedicated FSM provider, unique cloud offerings, and context aware personal tools to leverage big data. The Gartner analysts don’t take this lightly, and a lot of research and market knowledge goes into the report’s findings. But what it really says to me is that, “You haven’t seen anything yet.”
As a long-time “Clicker” I know the investment we have made in our products, our organization, and our customers to strengthen our offerings and our leadership as a FSM provider. When I combine our history, the capabilities of our offerings which support many field service industries across their complete service delivery lifecycle, and what I read in the report – I see a long and bright future for ClickSoftware and our customers. Why? Because we continue to invest in research and development, and the top talent in the industry.
From our Founder and CEO, Dr. Moshe BenBassat to Pat McGreal, a Sr. Solution Architect in our Professional Services team on the front lines of implementation, and everyone in between – there is no group of people in the market more dedicated to making our customers successful. Regardless of our past success and accomplishments, “Clickers” by their nature continue to revolutionize and push for improvements in everyday work that can deliver on the vision of providing remarkable customer service at a minimal cost – through any technology, process, knowledge, and other means available.
The Gartner report acknowledges ClickSoftware’s ability to innovate, execute and deliver business value to the service leaders of the world. And we will continue to improve the way our customers serve their customers—more 700 million consumers worldwide.