Welcome to Clickipedia
Clickipedia is a new Blog from ClickSoftware designed to provide interesting thoughts and perspectives with regards to service delivery.Our contributors consist of individuals who have spent many years working with service organizations across industries and the world to streamline processes and optimize service decisions.
A recurrent theme of this Blog is around Service Optimization – a best practice for effective decision-making throughout the organization’s entire service operation. Companies that practice service optimization identify and eliminate costly inefficiencies around forecasting, planning, and scheduling. But these companies are still few and far between. ClickSoftware has the privilege of working with many of these companies and will be looking to share our experiences and domain expertise.
Categories:Workforce Management Trends