Webinar Replay: Understanding the Impact of the Internet of Things on Field Service
The webinar “Understanding the Impact of the Internet of Things on Field Service” discusses the current state and future of the Internet of Things (IoT). Jim Rapoza, Aberdeen Group’s Senior Research Analyst and Editorial Director of the Information Technology Practice, and Paul Whitelam, ClickSoftware’s Vice President of Product Marketing, explore the practical uses and benefits of IoT, especially within a field service context.
Rapoza and Whitelam look at the current state of the field service market and examine the industry’s goals, challenges, and trends. The two also address misconceptions about IoT and how it challenges field service across industries. They explain how IoT empowers the customer, competition, and complex machines that technicians service. And they cover IoT’s role in service execution and resolution.
Tune in to learn more about the Internet of Things and its impact on field service. And be sure to pick up some of the leading strategies and benefits of IoT in field service.