Want to Improve Customer Experience But Don’t Know Where to Start? Take the Service Challenge - ClickSoftware

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Want to Improve Customer Experience But Don’t Know Where to Start? Take the Service Challenge

March 19, 2014 Kristin Amico 0 Comments

Poor customer service costs companies $41 billion annually, so what can companies do to turn that number around?
Customer-Satisfaction_servicechallengegame
If you’re a field service organization, you know that you need to make changes to keep customers happy, but where do you start? The first step in ensuring success is to identify the main challenges. From the booking process to maintaining operations and everything in between; conducting efficient field service is not an easy task. Scheduling disasters lead to unhappy workers, poor customer service leads to less returning customers, and less generation of income diminishes your company’s value. This downwards spiral seems infinite, but with a few key modifications your organization can quickly get back on track.

We’ve created the Service Provider Challenge to help you uncover the best path to success for your organization, large or small. Navigate through common challenges service providers face, and learn how to remedy customer service, ensure operational efficiency, reduce work costs, increase control and generate productivity in a fun and rewarding way.

Take the challenge and discover how to optimize every aspect of your organization through successful workforce management.

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