Vivint’s Focus on Customer Service Leads to Forbes Award
Author: Efrat Ravid, VP of Global Marketing
ClickSoftware is proud to congratulate one of its loyal customers, Vivint Inc., being named to Forbes’ second annual “Most Promising Companies in America.”
Founded in 1999 by CEO Todd Pederson, Vivint has established an outstanding reputation by protecting families, increasing energy efficiency, and simplifying the lives of its consumers. It does this by providing award-winning home automation, energy management, home security, and solar energy solutions.
Its impressive success can be partly attributed to its unparalleled customer service. A dedicated focus on putting its customers first has led to over a million satisfied individuals who are more than happy to share their positive experiences.
To make this achievement even more impressive, Utah’s Mountain West Capital Network has named Pederson, Utah’s 2013 Entrepreneur of the Year.
While the present is nice, Pederson is more excited about the future prospects of Vivint, predicting an increase in the solar division by the end of the year and a continued concentration on providing the most innovative products and superior service for its valued customers.
Watch the video to learn how Vivint leveraged ClickSoftware to drive a better customer experience and lower field service costs during a time of rapid growth.