Vivint Embraces New Technology and Optimizes Scheduling
Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smart” appliances that can be controlled remotely and automatically. As more consumers rely on smart devices such as thermostats and security systems, it's increasingly important that these devices work. Otherwise, it disrupts the consumer's daily life.
Before implementing ClickSoftware solutions, most of Vivint's technology systems (i.e. scheduling and dispatch) were homegrown. Field Service Technology Manager Erik Mikkelsen explains that when Vivint implemented ClickSoftware, it felt like a "coming of age" in the world of field service technology. He believes the biggest benefit for Vivint is the artificial intelligence (AI) driven field service schedule optimization.
Mikkelsen shares what else his team enjoys about working with ClickSoftware:
- Their system automatically creates the most efficient schedule, while considering the best technician for the job
- They can integrate ClickSoftware's system into the other corporate systems they use, such as Salesforce
- ClickSoftware's products provide opportunities to engage customers and provide better customer experiences
- They have a more efficient field service business model and less customer no shows
Watch the video below to learn why Mikkelsen believes ClickSoftware helped Vivint enter the "real world of field service technology."
Categories:Artificial Intelligence, Field Service Management, Scheduling & Dispatch Management, Workforce Management Trends