Top 52 Customer Service Mobile Apps - ClickSoftware

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Top 52 Customer Service Mobile Apps

February 26, 2014 Robert Stanley 17 Comments

Customer Service Mobile Applications
Most businesses are constantly striving for ways to improve processes, deliver better service, provide a better experience for their customers and generally move upward and onward. Today’s customers want instant gratification, and they expect concerns and errors to be addressed rapidly and sufficiently across multiple channels. If you’re looking for ways to improve customer service, the following 52 apps offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.

Not sure what your customers want? You don’t have to make educated guesses anymore, either. Many of these apps have built-in feedback tools to measure satisfaction with specific support channels, such as live chat, as well as analytics for both broad overviews and deep visibility into every visitor and customer. Listed in no particular order of importance, these 52 apps represent the most advanced, sophisticated and functional tools in customer service for businesses of any size.

1. Zendesk

Zendesk is a comprehensive app that enables you to overcome one of the biggest hurdles to customer satisfaction – slow first response time. With a seamless app that can route calls to mobile and the ability to create a customer portal for 24/7 service, rapid response and higher customer satisfaction is at your fingertips.

Key Features:

  • Integrates with dozens of tools
  • Integrate with your own custom app
  • Create branded customer portals
  • Compare to your peers with Zendesk Benchmark

Cost (prices billed annually):

  • Starter – $1/agent/month
  • Regular – $25/agent/month
  • Plus – $59/agent/month
  • Enterprise – $125/agent/month
  • Enterprise Elite – $195/agent/month

2. Parature

Parature is a multi-channel, cloud-based customer service platform including self-service capabilities, social customer service, comprehensive reporting and other features for complete customer satisfaction. Access your Parature service desk from any mobile device with Parature Mobile. With a customizable dashboard, provide your customers and staff with a branded experience and access to the immediate support features that matter – like chat, knowledge base, support tickets and more.

Key Features:

  • Branded dashboard
  • Cross-platform compatibility
  • Enable agents to work across departments
  • Always up-to-date

Cost: Contact for a quote

3. Desk

Desk was originally founded in 2009 as Assistly, re-branded as Desk in 2010 and was acquired by Salesforce in 2011. With an array of features, such as self-service portals, productivity tools, customer profiles and a variety of third-party integrations, Desk helps enterprises support customers in every possible scenario.

Key Features:

  • Universal inbox
  • Customer profiles
  • Integrate with third-party apps
  • Track, respond and re-assign cases on the go
  • Create business rules, filter, categorize for rapid response
  • Customizable reports; actionable insights

Cost:

  • Starter – $3/month, billed annually
  • Plus – $29/month/agent, billed annually

4. Loop by Benbria

Loop by Benbria is a mobile customer support platform for retail, hospitality, and restaurant brands. The company offers a suite of tools to cater to specific industry needs, such as Loop for Employees, Loop for Hotel Events, Loop for Hotel Guests, Loop for Restaurants, and others.

Key Features:

  • Enable employees to address customer issues in real-time
  • Preempts negative reviews
  • Promotes positive ratings
  • Engage shoppers and connect with non-buyers
  • Enhance customer satisfaction by connecting teams with leaders

Cost: Contact for a quote

5. SmarterTrack 10.x

An online help desk with multi-channel support, SmarterTrack 10.x by SmarterTools allows you to manage tickets, emails, knowledge base comments, chats and more. With Single Sign-On, manage it all with a robust dashboard, including custom reporting and analytics with actionable insights.

Key Features:

  • Integrates with a variety of third-party applications
  • Self-service portal
  • Customer satisfaction surveys
  • Reporting and analysis
  • Live chat
  • Monitor visitors in real time
  • Support multiple brands

Cost:

  • Free versions of SmarterTrack and related tools: SmarterStats and StarterMail
  • SmarterTrack Professional
    • $199/2 agents
    • $399/5 agents
    • $699/10 agents
  • SmarterTrack Enterprise
    • $599/5 agents, with plans ranging up to $9,499/1000 agents
  • SmarterTrack Enterprise with Failover
    • $749/5 agents, with plans ranging up to $11,874/1000 agents

6. Get Satisfaction

Get Satisfaction helps companies cultivate conversation with their customers at every stage in the buying cycle, fostering customer satisfaction. Founded in 2007, the San Francisco-based company serves clients such as HootSuite and Kellogg’s.

Key Features:

  • Encourages customer interaction
  • Ask a question, give praise, share an idea or report a problem
  • Engage customers wherever they are with social integrations
  • Get more visibility in Google search
  • Moderate and curate content
  • Restricted, public or private networks

Cost:

  • Professional – $1200/month
  • Enterprise – Contact for a quote (more content categories, two enterprise health evaluations annually)

7. UserVoice

UserVoice provides end-to-end customer engagement opportunities to foster customer satisfaction and encourage positive feedback. With self-service opportunities, in-app capabilities for mobile apps and integrated support systems for web apps, UserVoice enables brands to provide consistent customer support with every interaction.

Key Features:

  • Leaderboard for friendly agent competition
  • Inspector puts customer identity at your fingertips
  • Easy support ticket management
  • Customers receive plain email responses that feel personal

Cost:

  • Free – One agent
  • Standard – $20/agent/month
  • Enhanced – $55/agent/month
  • Pro – $95/agent/month

8. ClickDesk

A live chat, video and VOIP, help desk and analytics tool-in-one, ClickDesk enables your team to respond to chat within Skype, Google Talk or ClickDesk agent panel for more rapid responses. Manage tickets through a simple interface, and do it all from any device for timely response and customer satisfaction.

Key Features:

  • Works across any device
  • 99.95% uptime
  • Multiple chat themes
  • Web conferencing
  • Analytics reports
  • Personalized chat greetings

Cost:

  • Free – 30 chats/month (help desk, voice chat and social)
  • Lite – $9.99/month (unlimited chats)
  • Pro – $16.99/month (includes chat conferencing and video chat, CRM integration and API)

9. Zopim

Identify VIPs and engage them in real-time from your website with Zopim. A comprehensive dashboard provides deep insights, enabling supervisors to view conversations in-action, get information on visitors in real-time and more. Mobile apps enable you to provide a consistent customer engagement experience, even when you’re not in the office.

Key Features:

  • Apps for iPhone and Android
  • Detailed dashboard with live visitor insights
  • Identify high-value visitors
  • Visitor path visibility
  • API for developers
  • Multiple third-party integrations

Cost:

  • Free – 1 agent (1 concurrent chat, 14-day history)
  • Basic – $11.20/agent/month (unlimited chats, 2 triggers, 2 departments)
  • Advanced – $20/agent/month (unlimited chats, triggers and departments, weekly analytics)

10. Freshdesk

Streamline the customer service experience with Freshdesk’s comprehensive platform, and make it seamless across your enterprise with FreshMobile. With FreshMobile, you can resolve and assign tickets from your mobile device, ensuring important customer concerns are prioritized and addressed.

Key Features:

  • Filter legitimate requests from spam
  • Customizable ticket fields and rules
  • Multi-channel support managed via a single dashboard
  • Build a brand community with forums
  • Self-service portal, knowledge base
  • Support multiple products
  • Measure customer satisfaction
  • Gamify your company’s customer support processes

Cost (prices billed annually):

  • Sprout – Free/3 agents (one support mailbox, knowledge base)
  • Blossom – $16/agent/month (social support, forums, satisfaction surveys)
  • Garden – $25/agent/month (multiple products, multi-language, multiple SLA policies)
  • Estate – $40/agent/month (integrated game mechanics, custom agent roles, agent collision detection)

11. Nuance – Nina Mobile

Nuance turns mobile apps into powerful engagement tools using voice commands and technology. Build your brand identity into the customer service experience by providing a streamlined self-service option that saves users time and boosts satisfaction.

Key Features:

  • Supports speech, tap and text input
  • Nina Virtual Assistant Persona
  • Create a customized persona
  • Nina Virtual Assistant Cloud
  • Nina Virtual Assistant SDK with 3 APIs
  • Enable transactions with voice commands

Cost: Contact for a quote

12. Soluble Apps – FAQ

FAQ by Soluble Apps is an email composer, allowing you to quickly create and send timely and relevant responses to customer inquiries. Simply choose from available options to select suggested introductions and replies, include images, forms and diagrams and more, all with a few simple clicks.

Key Features:

  • Quickly build reply emails
  • Choose from a series of intros, conclusions, diagrams and more
  • Copy and paste images, maps and diagrams
  • Pull from outside apps or library
  • Edit and reorder information for custom replies

Cost: $3.99

13. Kayako

Track all your customer interactions and provide consistent, responsive customer support services with Kayako, a company founded in 2001 that now serves more than 30,000 businesses of all sizes. Kayako offers three options: Kayako Fusion, Kayako Engage and Kayako Case, offering varying capabilities to meet the demands of businesses spanning all industries.

Key Features:

  • Help desk
  • Publishing tools
  • Create a knowledgebase
  • Share news and resources
  • Ratings and customer surveys
  • Customer profiles
  • On-premise or SaaS

Cost:

  • Case OnDemand – $29/user/month (tickets, email integration, self-service)
  • Fusion OnDemand – $49/user/month (multi-channel customer support)
  • Engage OnDemand – $29/user/month (live chat, click-to-call, remote support)

14. IdeaScale

IdeaScale is a cloud-based customer feedback portal launched in 2008. Now used by small- to medium-sized businesses, as well as government agencies, enterprises, non-profits and more, IdeaScale has proven effectiveness within the context of any vertical to boost engagement, get valuable feedback, vote on pressing issues and much more.

Key Features:

  • Social integration – boost social media engagement
  • Google Analytics integration
  • Custom fields
  • Polls
  • Q&A module
  • API access
  • Blog integration
  • Create closed networks

Cost:

  • Lite – FREE (mobile optimized, logo upload, moderation tools)
  • SMB – $2500/year (10 admin seats, suitable for 500 or less employees)
  • Enterprise – Contact for a quote (full API access)

15. Brandify

Brandify isn’t your typical customer service app. This tool provides an overview of your brand’s health by analyzing your presence across multiple channels. Brandify also provides a single dashboard for streamlined multi-platform brand management. Easily see when and where customers are engaging with your brand and provide rapid follow-up to strengthen customer service.

Key Features:

  • Reputation monitoring
  • Social media publishing and management
  • Local listings analysis
  • SEO analysis
  • Actionable recommendations
  • Consolidate online accounts in a single dashboard

Cost:

  • Brandify – $24.99/month (360-degree brand evaluation, consolidated accounts)
  • Brandify Pro – $49.99/month (competitor insights and analysis)
  • Brandify Enterprise – Contact for a quote (national brand dashboard with industry-specific tools)

16. ScheduleMAX

ScheduleMAX is an intuitive tool that provides a single dashboard for more effective scheduling and management for stylists, personal trainers, estheticians, massage therapists and other appointment-intensive business models. With a calendar application that integrates on your website, clients can book appointments based on your availability. With mobile app synchronization, you can stay in control of your schedule anywhere.

Key Features:

  • Integrate a calendar on your website
  • Enable clients to book their own appointments
  • Automated appointment reminder emails
  • Keep personal appointments and details hidden
  • Clients only see availability

Cost: $15/month

17. Click with Me Now

A simple, yet incredibly useful app, Click with Me Now enables co-browsing with a single click. Customer support agents can easily walk users through applications and troubleshooting processes without a lot of pre-configuration and screen-sharing setup. Click with Me Now has a variety of uses, ranging from consumer co-shopping to customer service and sales scenarios in which screen-sharing is useful for providing more hands-on assistance.

Key Features:

  • Co-browse with a single click
  • SaaS model
  • No need to visit third-party sites

Cost: Contact for a quote

18. Help Scout

Help Scout started out in 2005 as a web design agency. After working with more than 100 businesses and discovering a need for a simple, scaleable customer service platform, Help Scout moved to Nashville, obtained startup funding and launched publicly in 2011. Today, Help Scout has grown into a comprehensive, functional customer service portal for managing workflows and providing a rapid, personalized response to build customer loyalty.

Key Features:

  • Centralized inbox for collaborative customer support
  • Easily monitor customer support inquiries
  • Response emails maintain personalization
  • Workflows for filtering, custom folders and other organization options
  • Integrate with your primary email client
  • Customer profiles
  • Comprehensive reporting
  • “Docs” knowledge base provides 24/7 self-service
  • Developer API

Cost:

  • Free – Up to 3 users, 1 mailbox, Help Scout branding
  • Standard – $15/user/month, unlimited mailboxes, reports, workflows and API access
  • Add Docs for $25/month

19. Helpshift

Typical CRMs and help desks aren’t always practical for providing in-app support. Enter Helpshift, “the world’s first end-to-end mobile help desk.” Helpshift enables developers to keep users engaged through in-app support, and boosts revenues by encouraging positive reviews – all while cutting your time spent on customer service by 50 percent.

Key Features:

  • Keep customers using your apps
  • Provide in-app support
  • Encourage positive reviews
  • Engage users with in-app support
  • Detailed integration guides for developers

Cost:

  • Developer – Free (2 agents, in-app messaging)
  • Starter – $20/month (Developer features plus FAQs)
  • Growth – $100/month (Starter features plus additional agent and priority support)

20. Tricider

When you need to crowd-source ideas or get feedback from a large number of users or team members, Tricider is a brainstorming and voting tool that can be integrated into Facebook, a blog or use a multi-channel approach to solicit ideas and feedback from Facebook, email, Twitter, your blog, your website or anywhere else your target audience spends time. Not only does Tricider allow you to solicit valuable feedback and user opinions, but it encourages discussion and engages users for better retention and satisfaction.

Key Features:

  • Use for contests or sweepstakes
  • Embed in websites, blogs, Facebook
  • Results charts; user analytics
  • Set deadlines
  • Discuss ideas in-line
  • Smartphone-optimized
  • Create public Triciders or invite select participants
  • Export to Excel
  • SSL encryption

Cost:

  • FREE – no registration required

21. HappyFox

Turn chaos into order and logic with HappyFox’s streamlined customer service platform. A full help desk application with an intuitive, easy-to-use ticketing system, your customer service team can move support requests more quickly through the pipeline to enhance customer satisfaction.

Key Features:

  • Integrate anywhere
  • Invisible to customers
  • Fully customizable
  • Supports 35 languages
  • Align goals and set predefined responses
  • Automated assignments based on context
  • Self-help portal

Cost:

  • Young – $9/staff/month (startup-friendly economy plan)
  • Popular – $19/staff/month (power-packed small business plan)
  • Mighty – $29/staff/month (fully-loaded enterprise plan)

22. Kana Express

A cloud-based customer support application for mid-sized businesses, Kana aims to speed up the delivery of customer service and enable teams to more efficiently resolve issues. Providing anytime/anywhere access to all your customer support channels, Kana puts robust information at your agents’ fingertips to deliver effective customer support through the Kana Experience: Web Experience, Agent Experience, and Social Experience.

Key Features:

  • Enterprise-class edition also available
  • Integrated contact management
  • User-definable contact flows
  • Business intelligence module with reporting and analytics
  • Offer live chat anywhere on your website
  • Proactively engage customers and manage social media
  • Robust social analytics
  • Self-service, knowledge management, live chat and virtual assistant

Cost: Contact for a quote

23. TeamSupport

TeamSupport provides a cohesive platform for organizing and managing customer support activities and fostering collaboration among teams. TeamSupport combines a set of tools designed to streamline internal communications, simplify ticketing and routing, and enhance communication between customers and agents.

Key Features:

  • Internal social network to streamline collaboration
  • Screen recording tool to demonstrate customer issues
  • Customer contact database
  • Rule-based ticketing
  • Self-service tools with full integration
  • Integrate Facebook, email and more for multi-channel support
  • Consolidate all customer interactions for deeper insights

Cost:

  • Support Desk – $30/agent/month
  • Enterprise – $40/agent/month

24. Zoho

Manage your company’s customer support processes from anywhere with Zoho Support, a web-based application that’s functional and customizable to accommodate your company’s specific needs.

Key Features:

  • Manage, assign and address support ticket requests rapidly
  • Equip staff with knowledge base of answers
  • Provide a customer-facing knowledge base for 24/7 self-service
  • Automate assignments, alerts, emails and tasks after-hours
  • Standard and customized reports
  • Customize tabs, assign staff roles, departments and workflow rules

Cost:

  • FREE – Unlimited agents (knowledge base, forums, email inbox, customizable web portal)
  • Professional – $12/agent/month (multi-channel support, social media-ready, CRM integration)
  • Enterprise – $25/agent/month (scheduled reports, contract management, role-based access control)

25. Deskero

Natively integrated with the major social networking platforms, Deskero is a customer support platform offering multi-channel support for social enterprises. With true multi-channel support, your customer service team can manage and address customer requests coming from anywhere – email, social media, phone, chat and web.

Key Features:

  • Customer feedback widget
  • Instant chat tickets
  • Post-it system for important reminders
  • Automated import of any social action
  • Monitor your brand, prospects, and competitors
  • Fully customizable, with domain-mapping

Cost:

  • Newbie – Free (1 agent, basic features, multi-channel support)
  • Social – $15/agent/month (unlimited agents, complete social integration)
  • Business – $38/agent/month (top clients management, ticket configuration settings, basic service level management)
  • Power – $78/agent/month (ticket merging, multiple portals, scenario execution)

26. eStreamDesk

A simplified help desk and customer knowledge base portal, StreamDesk is easy to use yet offers all the features many businesses require to streamline the delivery of customer service. Custom branding and social integration enable you to maintain both brand and service consistency across multiple channels.

Key Features:

  • Centralized email support
  • Intuitive ticket management
  • Self-service portal
  • Web-based portal for anywhere access
  • Custom branding

Cost:

  • Freelancer – Free (1 agent)
  • Small Business – $29/month (5 agents, reports, SSL encryption and realtime desktop notifications)
  • Professional – $75/month (10 agents, customizable ticket fields, realtime chat, theme customization)
  • Enterprise – $212/month (25+ agents, Twitter and Facebook integration, email passthrough)

27. HelpOnClick

HelpOnClick is a live-chat support tool capable of supporting multiple websites from the same interface using customized pre-chat fields. With invitation rules, you can craft personalized introductory messages for different types of visitors for a more personalized and engaging experience.

Key Features:

  • Virtual Agent will output cues from knowledge base while you’re gone
  • Create personalized invitations by visitor type – first-time, repeat, specific referral sources, etc.
  • Chat transcripts and offline messages sent to specified email
  • Customize pre-chat fields for multiple websites
  • Monitor traffic in real time
  • Invite to chat automatically, manually, by lightbox, or by widget
  • Handle multiple chats simultaneously
  • See what visitor is typing before he sends it
  • Statistics and reporting
  • Social and CRM integrations
  • Attach notes to chats to provide agents with critical visitor info

Cost (discounts for quarterly or annual billing):

  • $19/seat/month (2 seat max)
  • $14/seat/month (5 seat max)
  • $12/seat/month (9 seat max)
  • $11/seat/month (14 seat max)
  • $10/seat/month (15 seats +)

28. Vision Helpdesk

If you need to manage support for multiple companies, Vision Helpdesk is the app for you. This app takes an intuitive approach to user interfaces, providing support staff with a single dashboard to access and manage support activities for multiple companies. The client-side interface is filtered, branded and individualized – with other companies’ information invisible. This enables staff to effectively handle multiple support programs while giving users no indication that they’re interfacing with a central help desk.

Key Features:

  • Staff use a single interface to manage support activities
  • Each company has a branded client portal
  • End users are unaware they’re engaging with the central help desk
  • Limit access by domain and department assignments to simplify the workflow
  • Distinct admin settings per company
  • Configure separate knowledge bases for each company
  • Multi-channel support: Email, phone, social media, chat
  • Private social hub for collaboration

Cost (prices based on annual billing):

  • Lite – $24/month (0 add-on companies)
  • Professional – $47/month (5 add-on companies)
  • Premium – $71/month (10 add-on companies)
  • Ultimate – $119/month (unlimited add-on companies)

29. Customer Thermometer

Get instant customer feedback with Customer Thermometer, an easy-to-use application that embeds feedback forms into your CRM, emails or help desk dashboards, or simply upload your contact data and Customer Thermometer sends one-click emails, gathers data and generates reports with insights into customer satisfaction.

Key Features:

  • Simple, one-click surveys boost participation
  • Easy to build – no coding skills required
  • Create separate lists for different surveys
  • Surveys ask one question with four possible responses
  • Custom branding options
  • Configure custom thank-you pages
  • Solicit additional comments via thank-you pages
  • Third-party integration and full API

Cost (based on surveys taken, not users):

  • Runner – $8/month (50 temperatures)
  • Jumper – $25/month (200 temperatures)
  • Flyer – $40/month (500 temperatures)
  • Plus – $80/month (1,000 temperatures)

30. KronoDesk

KronoDesk by Inflectra is an integrated customer support system including a help desk, knowledge base and customer support forums, all managed from a single interface for more visibility into your company’s customer support activities.

Key Features:

  • Users can subscribe to knowledge base threads for updates
  • Email templates for outbound notifications
  • Extensive library of printable reports
  • Mobile web interface for anywhere access
  • Fully configurable to your company’s preferred processes
  • Custom fields, statuses, resolutions and workflows
  • Customized help desk ticketing
  • Available as-a-service or download

Cost:

  • Single – $19.99/month
  • 3 user – $69.99/month
  • 5 user – $99.99/month
  • 10 user – $159.99/month
  • 50 user – $339.99/month
  • 100 user – $599.99/month

31. 3CLogic

3CLogic offers inbound, outbound, and blended customer support products to accommodate different business models. Created by pioneers of the VoIP space, 3CLogic’s founders aim to bring the benefits of VoIP technology together with a resilient, distributed architecture. The resulting model eliminates points of failures common to the centralized, server-based approach.

Key Features:

  • Multi-channel support
  • CRM integration
  • Redundant software architecture with 100% uptime
  • Scales seamlessly with your company’s needs
  • Virtual Telephony Application Grid (V-TAG) Technology
  • Skills-based routing
  • Reporting and analytics
  • Context-based call scripting

Cost: Contact for a quote

32. SupportCenter Plus

Created by IT management solutions firm ManageEngine, SupportCenter Plus is a web-based customer support portal for managing tickets, storing and accessing customer contact data, managing service level agreements and more. With APIs to fully integrate the app into your mainstream workflow, SupportCenter Plus maintains the cohesiveness of your organization’s software infrastructure.

Key Features:

  • Multi-channel support for email, phone, portal, social media and more
  • Email response management system for seamless ticketing
  • Knowledge base and solutions library quickens resolution time
  • Monitor KPIs with reporting and analytics
  • Time-tracking and customer billing for paid support frameworks
  • Customer self-service portal
  • Business units allow division of departments, products or services for more targeted support

Cost: Contact for a quote

33. Answerbase

Add an element of community and support your customers at the same time with Answerbase, an easy-to-implement Q&A platform that’s easily integrated into any website. By cultivating user-generated content, you’re also creating valuable SEO-friendly content that can help boost search engine rankings.

Key Features:

  • Engage visitors with an interactive community
  • Cultivate user-generated content (text, videos, images)
  • Encourage brand evangelism by allowing power users to offer support
  • Administration and moderation tools
  • Flexible customization and integration
  • Also useful for social commerce, private collaboration and online communities

Cost:

  • Basic – $19/month
  • Professional – $49/month (includes CSS customization, widget builders, social integration)
  • Business – $249/month (includes widget reporting, advanced API)
  • Enterprise – Contact for a quote (includes custom development, managed setup and integration)

34. Five9

A cloud-based contact center, Five9 enables enterprises to provide rapid customer support across multiple channels through inbound, outbound and hybrid configurations. Five9 emphasizes on facilitating productivity without the expense and maintenance required to operate on-premise contact centers, so enterprises can focus on building powerful customer connections that drive brand awareness and boost profits.

Key Features:

  • Web integration APIs
  • CRM integration
  • Agent scripting, skills-based routing and agent presence to detect availability of subject-matter experts
  • Priority routing
  • Lead prospecting, qualifying, nurturing and converting
  • Manage, track and support across channels: email, phone, chat, social media, and more
  • Incorporate mobile apps into your customer service strategy

Cost: Contact for a quote

35. Nimble

Pull all your contacts and followers together in one place, from social networks such as Facebook, LinkedIn, Twitter, and Google+, and from other communication tools such as phone, email and Skype. From a single interface, take advantage of Nimble’s CRM tools, engagement, social listening and other functions to build stronger connections with your audience.

Key Features:

  • Immediate context
  • Advanced prospecting
  • Actionable insights
  • Stores and tracks communications across channels, regardless of origination
  • Stay-in-touch reminders
  • Identifies shared interests, topics and keywords
  • Segment contacts and search by group or tag
  • To Do List, Engagement Opportunities, Deals in your pipeline and Milestones
  • Rules Engine learns from your behavior

Cost: Business Plan – $15/user/month

36. LiveAgent

LiveAgent provides a full help desk platform along with live chat support options for multi-channel customer support operations. All mobile devices are supported, meaning you and your team can access support tickets and all the data you need to resolve issues rapidly from anywhere.

Key Features:

  • Add notes, transfer, close and respond to tickets from any device
  • Gamification – friendly competition between agents
  • Third-party integrations
  • Developer API
  • SaaS or download options
  • Easily integrate live chat
  • Knowledge base for customer self-support
  • Enable customers to submit feedback and suggestions
  • Facebook and Twitter integration for seamless managment

Cost:

  • Basic – $19/agent/month (email support, knowledge base, help desk and forum)
  • Professional – $29/agent/month (add live chat, website monitoring and feedback management)
  • Ultimate – $39/agent/month (Facebook and Twitter support, brand monitoring and voice support)

37. SurveyGizmo

SurveyGizmo is an easy-to-use tool for designing surveys, quizzes and feedback forms that are in-tune with your brand. Distribute your forms and surveys across selected or all of your communication channels, create summary reports and share results with your team or your audience. With multiple third-party integration options, fully customizable themes with CSS and HTML support, and a full developer API, the usability potential of SurveyGizmo is practically endless.

Key Features:

  • Tons of pre-configured question options, organizing and search
  • Skip logic and page jumping reduce abandonment; survey piping
  • Randomize pages, questions and options
  • Scheduling and A/B split testing
  • Create automated emails for results and notifications
  • Email, social sharing, embed surveys and more
  • Third-party integrations
  • Cross-tab reports, data filtering, create graphs

Cost:

  • FREE – unlimited questions, 350 responses, 8 basic question types
  • Basic – $19/month, unlimited responses, templates, 28+ question types
  • Professional – $75/month, complete brand control, integrations, 20+ publishing types, actions
  • Enterprise – $159/month, multiple teams, user roles, client management

38. Tender

Customer support made simple, Tender streamlines the workflow with multiple features that navigate around the complexity of some customer support apps – intuitive, straightforward task management, email integration that tracks conversations seamlessly no matter where you are, and other tools that shift customer support from a resource demand to a valuable enhancement.

Key Features:

  • Get alerts and respond via email
  • Public forums for feedback and support
  • Maintain private forum areas for billing, orders, etc.
  • Echo Templates shorten response times for FAQs
  • Queues and filters for streamlined assignments
  • Filters show agents only relevant tasks and information
  • Activity Filters for automated forum cleanup
  • Create VIP customers for priority attention
  • Reporting to monitor response and resolution times

Cost:

  • Core – $9/month (2G file space, 5 discussion filters)
  • Extra – $49/month (10G file space, 20 discussion filters, advanced reports, canned replies, single sign-on)
  • Ultimo – $99/month (50G file space, 50 discussion filters, activity filters, custom CSS and JavaScript, VIPs/Beta users, private Tender)

39. Less Annoying CRM

Small businesses face the challenge of developing processes and workflows for managing inbound leads and customer inquiries as the business expands. Less Annoying CRM caters specifically to this audience with a simple management tool for tracking leads, ensuring timely follow-up and managing contacts.

Key Features:

  • Full-team calendar view for broad visibility into tasks and activities
  • Lead reports highlight status – no falling through the cracks
  • Configure different access settings for each user
  • Simple customization takes just minutes
  • Access from any device
  • Daily agenda emails
  • Log email conversations
  • Redundancy for backup security; 256-bit encryption
  • Easy import and export

Cost: $10/user/month

40. Capsule

An intuitive dashboard and mobile-accessible tool for keeping tabs on people and companies, opportunities and next steps, Capsule provides a sophisticated yet simple way to manage the people, places, and things you need to know. With customization options, add-ons and third-party integrations, Capsule can become a seamless component of your company’s processes.

Key Features:

  • Robust details on individual contact pages
  • Sales pipeline interface for tracking deals, leads and opportunities
  • Task list and calendar management
  • Custom categories and tags for intuitive organization
  • Full developer API
  • Integration with accounting, project management and digital signature apps

Cost:

  • FREE – Up to 2 users, 10MB storage, 250 contacts
  • Professional – $12/user/month, 2GB storage/user, 50,000 contacts

41. Really Simple Systems

A cloud-based, award-winning CRM for SMBs, Really Simple Systems also offers free basic and enterprise-level applications to serve businesses of any size. Accessible from any device with an internet connection, Really Simple Systems puts essential information at your team’s fingertips in the office or on the road, including an opportunity tracker that puts objectives in clear focus.

Key Features:

  • Multiple opportunities and tracking for each account
  • Forecasts, win/loss and new/repeat reporting
  • Real-time dashboard view of sales, pipeline and funnel
  • Create and manage complex marketing campaigns for any channel
  • Central campaign dashboard shows status, metrics and other data
  • Multiple campaign stages and responses, track leads
  • ROI reporting
  • Email and accounting synchronization
  • Developer API
  • Assign tasks and notify staff
  • Sectors, products, stages and custom analysis categories

Cost:

  • FREE – 2 users, 100 accounts
  • Premium – Starts at $8/month, 2-5 users, 200-2,000+ accounts
  • Enterprise – $50/user/month, unlimited users and accounts

42. Feedbackstr

Manage feedback in real-time, from any device, with Feedbackstr. A customer satisfaction app that provides valuable data for deriving actionable insights in minutes, Feedbackstr is simple to use and less intrusive on customers than complex customer survey requests. When you want rapid feedback and the ability to show off your results with your audience, Feedbackstr is a lean and efficient choice.

Key Features:

  • Choose from multiple, industry-focused templates
  • Customize surveys
  • Multi-channel surveying, even print
  • Integrated social sharing
  • Widgets, share links, QR codes for easy integration
  • Integrate with your mobile app
  • Real-time analytics and benchmarks
  • Reward customers and cross-sell with vouchers
  • Create review page and display selected results

Cost:

  • Starter – $0/month – 1 active survey
  • Basic – $19/month – 5 active surveys
  • Premium – $99/month – 100 active surveys
  • Enterprise – Contact for a quote – unlimited surveys

43. Qhub

Create an engaging community experience for users in just minutes with Qhub. It’s incredibly easy to implement within your existing platforms – Facebook, your website, WordPress, or as a standalone domain – yet creates a rich, sticky user experience to boost customer satisfaction.

Key Features:

  • Build community hubs in under 3 minutes
  • Customizable
  • Add to existing website, Facebook, or standalone
  • WordPress widget for easy integration
  • Analytics – integrations with Google Analytics, GetClicky, Woopra
  • Public or private communities
  • Moderation tools and SPAM filter
  • PayPal integration (Deluxe plan)
  • Developer API

Cost:

  • Basic – $19/month – 1 administrator, 100 members
  • Pro – $49/month – 3 administrators, unlimited members
  • Deluxe – $79/month – unlimited administrators, monetization, white labeling

44. Userlike

Userlike turns an ordinary chat into a data-driven, comprehensive process that’s simple to manage thanks to an intuitive dashboard for managing workflows and maximizing the effectiveness of customer chat communications. With tons of features and informative analytics, Userlike helps you turn customer chats into actionable insights.

Key Features:

  • Automated chat delegation
  • Team organization and collaboration
  • Sophisticated backend workflow management
  • Customization options
  • Detailed analytics; external tracking API for third-party integration
  • Developer API
  • Integrates with a variety of CRM, accounting, meeting and e-commerce solutions
  • Co-browsing for simplified customer communication
  • Encourage Twitter and Facebook mentions
  • Customer satisfaction surveys and live chat ratings
  • Fully mobile-accessible

Cost:

  • FREE – 1 operator, 1 widget, 20 chats/month
  • Team – $37/month – 3 operators, 3 widgets, unlimited chats, CRM integration
  • Corporate – $102/month – 5 operators, 5 widgets, unlimited chats, white label
  • Custom – Contact for a quote – unlimited operators, widgets, and chats

45. Banckle

Banckle is a multi-purpose platform with tools for CRM, help desk solutions, and email marketing management with built-in templates and design tools. Each function is available as a standalone tool, or you can opt for Banckle.Total with all six functionalities in one: Banckle.Email, Banckle.Chat, Banckle.Meeting, Banckle.CRM, Banckle.Helpdesk and Banckle.Campaign – all cloud-based and scalable to suit small business, startups, enterprises, and everything in between.

Key Features:

  • Integrated customer service and communication platform
  • Live customer support via chat
  • Web conferencing for customer support, webinars and tutorial sessions
  • Manage contacts, tasks, and sales pipeline
  • Manage support tickets; central support inbox
  • Create, manage, send and track email marketing campaigns
  • Full developer APIs for all products

Cost:

  • Banckle.Total – Starts at $44/month
  • Banckle.Chat – Starts at $9/month
  • Banckle.Meeting – Starts at $15/month
  • Banckle.CRM – Starts at $6/month
  • Banckle.Helpdesk – Starts at $15/month
  • Banckle.Campaign – Starts at $14/month
  • Banckle.Email – Starts at $19/month

46. Whisbi

Provide enhanced customer support with Whisbi’s face-to-face video support platform. It’s designed for high-volume e-commerce websites that’s easily implemented with two simple lines of code to enable real-time, face-to-face communication for customer engagement.

Key Features:

  • Social integration to encourage social feedback
  • Smart ‘Call Me Now’ button for video-agent assistance
  • Measure video agent performance with post-call satisfaction surveys
  • Built-in lead nurturing re-engages customers within 48 hours
  • Real-time statistics and full visibility
  • Adheres to your brand guidelines as a seamless extension

Cost (overall plan prices reflect minimum spend):

    • Starter – $100/month
      • Click2Video – $2/session
      • Inbound2Video – $0.4/session
    • Enhanced – $600/month
      • Click2Video – $1.80/session
      • Inbound2Video – $0.3/session
    • Enterprise – $2,000/month
      • Click2Video – $1/lead
      • Inbound2Video – $0.2/lead

47. Olark

Get deeper customer insights and visitor visibility with Olark’s customer support chat platform. It integrates with a variety of other tools and CRMs, such as Salesforce, Magento, Zendesk and BigCommerce for seamless workflows and better customer engagement, as well as with any instant-messaging app you prefer so you can engage customers in conversation using the tools you’re most comfortable with, and with a full contextual background of every visitor at your fingertips.

Key Features:

  • Visibility into visitor location, pages visited, time spent on site
  • Targeted Chat to filter priority visitors based on rules and actions
  • Integrates with CRMs to auto-populate contacts with chat transcripts
  • Co-browsing for efficient problem resolution
  • Olark groups for categorizing agent expertise
  • Olark Cartsaver – see cart contents and upsell at the right time
  • Optional custom CSS and full API

Cost:

  • Bronze – $15/month – 1 operator, core features
  • Gold – $44/month – 4 operators, add SSL security
  • Platinum – $116/month – 8 operators, add groups
  • Ultimate – $219/month – 15 operators, add phone support

48. BoldChat

BoldChat, by LogMeIn, provides an integrated user interface for simplicity while offering robust chat features and capabilities to enhance customer satisfaction. The Enterprise-level plan offers even more capabilities, such as email and Twitter management, an integrated workspace and supervisor dashboard for broad team visibility.

Key Features:

  • Rules-based invitations
  • Proactive chat invitations
  • Comprehensive reporting and analytics
  • Cross-browser compatibility
  • Real-time coaching between agents and supervisors
  • Configure alerts for important tasks and reminders
  • Searchable canned messages
  • Real-time visitor monitoring and history

Cost:

  • Pro – $499/agent/year
  • Premier – $999/agent/year
  • Enterprise – Contact for a quote

49. Workface

Workface aims to put the human connection back into the web-based sales process with real-time communications tools that span multiple channels. Connect to customers with video, audio and real-time text via your website or social media platforms.

Key Features:

  • Single line of code for install
  • 35 styles and integration options
  • Customer SnapShots for context
  • Analytics dashboard and performance reports
  • Employee profiles; identity management

Cost:

  • Small Business – $25/profile/month
  • Professional – $39/profile/month
  • Enterprise – Contact for a quote

50. allClients

Getting organized and establishing a functional workflow for tracking, monitoring and nurturing leads is a challenge for many businesses. But allClients makes it simple with an all-in-one, intuitive platform that makes important details readily accessible and prioritizes tasks so you never miss a critical follow-up.

Key Features:

  • Email newsletters and drip campaigns; autoresponders
  • Task management and prioritization
  • Web forms to capture leads
  • Manage contacts, leads and deals
  • Calendar
  • Search and filtering options

Cost:

  • Silver – $24/month – 10,000 contacts, 1,000 emails
  • Gold – $39/month – 15,000 contacts, 1,500 emails
  • Add Team Members – $15/member
  • Add VoiceTouch lead gen hotline – $20/month
  • Add 40,000 emails/month – $10/month

51. getReply

Streamline customer support operations to provide rapid response to customer requests while maintaining an organized workflow and never miss a beat. getReply is a sophisticated customer service platform enabling businesses to dramatically improve response times and customer satisfaction with a variety of useful features packed into an intuitive tool. With a variety of integrations, the ability to solicit customer feedback, analytics overviews and deep insights to listen, learn and implement what matters to your customers, getReply is a valuable tool for service-focused companies.

Key Features:

  • Main menu for tickets, reports and knowledge base access
  • Create departments by function, service or customers
  • Efficient ticket management; status reports, actions and transfers
  • Respond via Twitter, email, Facebook, phone and more
  • Choose or customize pre-defined answers
  • Easy one-click access for customer support
  • 24/7 self-service portal
  • Agent badges and rankings for motivation

Cost:

  • FREE – Up to 100 replies/month
  • Unlimited agents, contacts and features
  • 3 cents per reply over 100 replies

52. UserRules

UserRules puts your users in the driver’s seat with the ability to submit feedback and ideas, vote on feedback submitted by others, and discuss and follow ideas and topics. Combined with a community forum, customer support platform and user analytics for insights into your audience, it’s a robust set of tools and functions for targeted, cohesive customer experience management and user engagement.

Key Features:

  • Manage feedback, make private notes, define spam filters, etc.
  • Administrative dashboard
  • Custom branding
  • Integrates with third-party platforms
  • Encourage Facebook reviews and feedback
  • Google Analytics integration
  • User significance data: site visits, transactions, conversions,

Cost:

  • Start – Free, 3 moderators
  • Plus – $49/month, 5 moderators (Facebook pages app)
  • Compete – $99/month, 10 moderators (automations, knowledge base, canned replies)
  • Enterprise – $499/month, 10+ moderators (custom CSS & HTML, custom domain SSL)

17 Comments

17 thoughts on “Top 52 Customer Service Mobile Apps”

  1. World Class customer service is a priority at ScheduleMax Online Scheduling, and mobile is so important.

    Mobile devices are becoming the life blood of managing our lives and staying connected!

    We are proud to be included in this list of mobile focussed service companies.

    To give back to other Entrepreneurs we are helping drive a new podcast interviewing female entrepreneurs, Natalie, one of our co-founders is the host and is providing awesome content 5 days a week! Have a listen, if this is your niche.

    It is in iTunes as Biz Chix Podcast
    http://bit.ly/1bS7Y1M

    or

    http://BizChix.com

    Have a fantastic day,
    Mark Eckdahl

  2. Great list. Nice to see ClickDesk up there at #8.
    There are quite a few other startups just entering into the scene. http://visitorengage.com provides an easier and fully customizable way to collect feedback, run surveys and trigger custom web notifications based on visitor’s actions on the website and cookies.

  3. Well… If I have to choose from the above list I will go for 3CLogic stated at #31 and ClickDesk at #8. Reason for the above is mobility is the most important thing in any phone system and you got to be specific if you want to set up a good system that can manage your business well. In your business the VoIP service provider is evenly important and nowadays a digital office technology has arrived that will help you to make the voice calls free within your business and with these apps you can manage the things well inside your business.

  4. Let me suggest the all-in-one customer support software (helpdesk, knowledge base, feedback widget) This is arguably the only software you will need to offer one-on-one support & crowd-sourced support while presenting your users with a self-service portal.

  5. We just wanted to alert you that Workface is now Engage (www.engage.co). We have the same great engineering team, but we’re taking customer service and real-time engagement to a new level. Whereas Workface as $25 per user/mo Engage is just $7. We’re also doing some first-of-its-kind things for the web, so please check us out. Thanks!

  6. All of these sites are great to get feedback from your website. However there is not a easy way to gather feedback about offline, real-world tangible objects. http://www.usermemo.com tries to solve that problem by enabling the businesses to gather real time micro feedback about how their customers are engaging with their remote assets

  7. The other disadvantage is that you simply only use this IP for the browsing activity.
    Get a greater keyboard to create the most of your i – Phone.
    This will probably be a scenario in the coming months of
    June or July 2011 in the event the much acclaimed and eagerly anticipated next generation of i – Phone can be released- The Apple i
    – Phone 5.

  8. What about QuickTapSurvey? It’s the highest rated survey app in the App Store. Specifically optimized for mobile devices and touch input along with offline data collection, it’s an excellent solution for in-person customer satisfaction surveys, market research, lead capture, audits, and evaluations.

  9. Among others, devContact (www.devcontact.com) is a support desk that is built specifically for mobile apps and can be easily integrated for free. It offers a wide range of features including the following:

    – Ticket Management: Support desk application provides all the features related to the ticket management, ticket assignments, follow-ups, referring FAQs, requesting app reviews, issue resolution steps, issue tagging to support team creation and management.

    – Search FAQs: It allows you to create/edit/update FAQs through a web based support desk app. These FAQs may have rich contents like video/images and formatting style.

    – Knowledgebase: You would be able to create/edit/update knowledgebase and other support content anytime you want through a web based support desk application.

    – Integrated Push Notifications: Upload your .pem file to setup Push Notifications. All responses sent from support desk application would be sent as Push Notifications to offline users.

    – Dashboard & Analytics: Various reports ranging from support team’s efficiency metrics live active user base, issue resolution statuses and a few more.

    We’ll soon be launching a social support feature as well.

  10. Hi, I recently found your site as i was looking for great productivity apps while passing the time commuting.
    I feel you have a pretty good setup and believe that my workplace app
    could benefit from being listed. So i decided to take the initiative to
    write it here.

    Our app is tabsurvey which is an offline and online
    data collection tool. It is a IOS app developed specific for apple’s
    tablets to run in a secure kiosk mode. In this way people passing by
    cannot remove the tablet nor exit the software. In addition we also
    developed an html version so any survey can run on phones, computers,
    other tablets and websites or you can post a survey to social media.

    – Unique #ID to identify channels:
    When a user finishes a survey, he has the option of publishing it to any
    device or source. This can be numerous stores (up to 1.000 stores) or
    various social accounts, different pages on websites or unique email
    tags. This gives a great overview of where information is coming from
    and to whom.

    – Real-time data to the right people:
    All our data is real-time (If there is internet connectivity) so data is
    instantly uploaded – even if a survey already has a very large amount of
    data. Traditionally, survey software collects data and gives an report.
    Tabsurvey makes sure that data that is relevant to each individual is
    accessible to that person (So the store manager can only view his data
    while regional manager has a broader overview). We have found that this
    in particular is important for large retail chains or customers with
    numerous uses that have interest to different people in their
    organisation. So, instead of looking through all the data, you only get
    was you need.

    – Specific usage customisation
    While our app is generalised for all types of data collection (customer feedback,
    inventory checkup, Lean learnings etc.) our backend is always improving
    the specifics for industries. By this I mean that we often co-develop
    new tools. We have developed an NPS tool for a large global clothes
    chain, an inventory supply list for Apple Denmark, Opinion meter for
    Conferences (currently only in Danish), shown on dashboard and more.
    Simply put, while our app is generic for data collection, our backend is
    always improving.

    – Intuitive design for the respondents.
    Lastly, our app is in my opinion quite well designed. Our idea behind the app
    is asking a maximum of 7-10 question – with only one question asked at a
    time. This ensures a much quicker overview for the respondents. Another
    aspect is how easy it is to understand the natural flow in a survey
    from our app.

    Find us at http://www.tabsurvey.com/

  11. PlayVox http://www.playvox.com offers a quality optimization software that can pull your metrics from any call, ticketing, or social media CRM that you are using (ie. Zendeks, Five 9, Kerauno). Do quality evaluations (quality scorecards) and coach with forms that connected to quality metrics to improve agent behaviors and skills. Email Briana if you want to learn more 🙂 briana@playvox.com

  12. Olark is a stunning live chat platform for many website building platforms including Magento Ecommerce. Olark is used by more than 10000 clients Worldwide.

    Zendesk is the ultimate customer satisfaction tool. It’s cloud based customer support extension which is available for multiple platforms including Magento.

    Our clients and developers love Olark and Zendesk and so they both are included in our list of Top 7 Magento Extensions

    http://onewebx.com/top-7-magento-extensions/

    With over 8 years of experience in Web Development, Mobile App Development, Digital marketing and Digitization, OneWebX is undoubtedly No. 1 among the Premium Development companies in the World.

  13. http://hodusoft.com/?utm_source=clicksoftware&utm_medium=contact%20center%20software&utm_campaign=hodusoft
    HoduCC is a FreeSWITCH based call center product which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded. It also ensures that it provides the best virtual call center solutions to its customers
    KEY FEATURES OF HODUCC
    Multi-tenant Support
    Multilingual Support
    Trunk/Gateway Management
    DID Management
    Campaign Management
    Configurable scripts
    Lead Management

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