Top 50 Resources for Managing Your Workforce in the Cloud
Even as recently as a couple of years ago, companies and organizations were leery of shifting business practices to the cloud. Concerns about security and server downtime ranked as some of their top concerns. Now, approximately 54% of executives look to the cloud to help increase employee productivity. Cloud-based software solutions are entrenched in the business world because these software as a service (SaaS) solutions are a cost effective way to handle business operations, as they require less hardware, consume fewer IT resources, turn capital expenses into operating expenses, and are scalable.
Another significant change to the world of business has been the growth of remote employees and the mobile workforce. As cloud solutions have become more accessible, so too have work-from-home and mobile work environments. These types of alternative workspaces would not be possible without the cloud. To make the marriage of the workforce and the cloud complete, companies and organizations are turning to cloud-based workforce management solutions. If your workers are more satisfied using cloud applications than on-premise applications, there is a good chance your company will benefit from managing your workforce in the cloud.
If you’re still not sold on the idea of shifting business systems to the cloud, you may be searching for more information about it. To help you in your quest for information, we have searched for some of the best resources for managing your workforce in the cloud.
We have sought out articles, white papers, eBooks, and other resources from top industry leaders, including IT experts, analysts, CIOs, COOs, and others to provide you with the information you need to make the best decision for your company. We also have included a table of contents to make it easier for you to jump to the resources categories that most interest you.
Please keep in mind that we have listed our top resources for managing your workforce in the cloud in no particular order.
Articles, Blogs, and Blog Posts
Manufacturing Business Technology (MBT), an online magazine, is geared toward professionals in the manufacturing industry. In this MBT article, Vicki Bergendal, IT Administrator at Maple Leaf Cheesemakers, Inc., explains that managing your workforce in the cloud increases efficiency and productivity, making companies a competitive advantage.
Three key ideas we like from Workforce Management In the Cloud Becomes a Competitive Advantage:
- Cloud-based workforce management systems automate timekeeping and payroll processes, saving time and increasing productivity
- Top cloud-based workforce management systems helps companies identify labor costs and use them to gauge efficiency and total manufacturing costs
- With manual approaches, HR does not have immediate access to vital information
Offering consumer technology news and reviews, TechRadar is a trusted resource for IT information. In her workforce management in the cloud article, Desire Athow reports on her conversation with Neil Pickering, Kronos director, about the concerns SMEs have in relation to workforce management in the cloud.
Three key ideas we like from Why It’s Time to Move Workforce Management to the Cloud:
- Workforce management technology eliminates several of the daily issues relating to staff administration by providing the necessary reporting and analytics for decision making
- SMEs often lack the time, resources, and expertise needed for true workforce management, so a workforce management system helps them immensely
- SMEs are better off with cloud-based workforce management solutions because they have limited HR and IT budgets
In this workforce management in the cloud article, Tracey E. Schelmetic, Workforce Management contributor, describes the ways in which call center workers and customers benefit from cloud computing strategies. With cloud-based contact center solutions, companies are able to extend service hours without adding second shifts, by transferring calls to facilities that offer longer hours or utilizing home-based agents who work from their home computers.
Three key ideas we like from Cloud-Based Workforce Management Expands Call Center Labor Options and Reduces Costs:
- Companies are able to hire employees in nearly any geographic location, thanks to cloud-based workforce management solutions
- Remote workers are able to be included in the company superstructure when the company manages its workforce in the cloud
- Workers enjoy more flexibility in scheduling when their companies shift to cloud-based workforce management systems
GCN offers technology, tools, and tactics for public sector IT professionals. Their workforce management in the cloud article by Phil Bertolini, deputy county executive and CIO of Oakland County, Michigan, and Rock Regan, director of the public sector practice group at Kronos, outlines the benefits of cloud-based systems for government HR managers.
Three key points we like from How Small Towns Can Access Big Ticket Cloud Services:
- Cloud-based workforce management solutions increase employee engagement and improve operational benefits
- Governments can increase productivity and improve compliance when they make use of automated workforce management solutions in the cloud
- In order to afford workforce management technology, small to midsize governments can build cloud marketplaces where other municipalities can procure cloud services already in use by the county
ZDNet is at the intersection of technology and business, and their article on managing your workforce in the cloud by Joe McKendrick details the results of a KPMG survey that found cloud computing is becoming a workforce management tool. As McKendrick explains, business leaders realize their workers expect “their workplace computing environment to be just as handy as one’s personal computing environment.” This means the cloud is a must, in order to give employees access to easy-to-use, instantly accessible technology.
Three key statistics we like from Executives: We Need Cloud Computing to Improve Our Workforce:
- 42% of executives cite the enablement of a flexible, mobile workforce as a driver of cloud usage
- 54% of executives look to the cloud to help increase employee productivity
- 48% of executives look to the cloud to raise employee satisfaction
In this Training Journal article on cloud workforce management in the cloud, Seun Robert-Edomi examines the results of a study showing that workers state reliable technology is essential to being productive and satisfied at work. Many workers have gotten to the point of demanding the technology provided by their companies supports the way they choose to work.
Three key facts we like from Cloud at the Heart of Ensuring Workforce Flexibility and Productivity, Study Finds:
- 64% of workers believe cloud applications play an important role in supporting their day-to-day work
- 83% of workers report that, given the opportunity, they would prefer to use cloud applications over those deployed on premise
- The majority of workers state that reliable technology is a critical factor in workplace productivity and satisfaction
According to this workforce management in the cloud article outlines WorkForce Software Company’s five reasons for deploying workforce management in the cloud. As the article points out, organizations that utilize workforce management solutions in the cloud give managers improved tools for organizing staff, handling costs, and boosting employee productivity.
Three key points we like from INSIGHT: Top 5 Benefits of Workforce Management in the Cloud:
- Companies who utilize workforce management in the cloud remain at the forefront of best practices, thanks to easy-to-understand, incremental updates
- Organizations that choose cloud-deployed solutions have more time to focus on business because they leave network monitoring to someone else
- Workforce management solutions in the cloud result in predictable costs, because companies know the SaaS fees up front and do not need to purchase hardware or pay additional in-house IT people to manage software updates
Fast Casual reports on news, events, and more in the fast casual restaurant industry segment. In this Fast Casual article, journalist Alicia Kelso describes how technology in the restaurant industry has benefited both customers and operators. Kelso also explains that cloud-based workforce management solutions are especially beneficial for the restaurant industry because its “notoriously high turnover rate and continuous pressures” begs for a solution that improves labor management and offsets added costs.
Three key points we like from Millennial Workforce Driving Digital Workforce Management Solutions:
- Millennials are digital natives who will make up almost 50% of the workforce by 2020
- Cloud-based workforce management solutions improve employee interaction, create better work environments, and improve productivity and efficiency
- Shifting HR to the cloud also helps restaurants yield better sales data and labor forecasts
I-Connect007 provides news and content relating to the electronics manufacturing industry. Their article on managing your workforce in the cloud shares analysis from IHS Technology and makes the case for shifting to SaaS workforce management solutions
Three key points we like from Cloud-Based Solutions Vital for Managing Workforce:
- Revenue for the global SaaS market will rise to nearly $984 million in 2018
- Using cloud-based software results in strategic advantages
- Companies adopting the cloud are able to centralize management of workforce solutions over several sites, outsource the IT infrastructure required to host the software, and pay for the solution as an operational expense instead of a capital investment
In this cloud-based workforce management article for Workforce magazine, contributing editor Michelle V. Rafter cautions organizations considering the switch to the cloud. She concedes that SaaS is beneficial; yet, she explains that successful implementation requires careful planning, organization, training, and communication.
Three key points we like from How Cloud Software Could Rain on Your Parade:
- The cloud does eliminate hardware, some IT staff needed to run on-premise software, and the long waits between software updates
- A successful move to the cloud is beneficial and makes HR processes more efficient
- It is essential for companies to have realistic expectations of the cloud, to get complete buy-in for the change from all employees, and to put in advance work prior to flipping the switch
Analyst Samuel Grinter explains in his article for IHS Technology that cloud-based IT solutions are becoming more widespread, with any workforce management solutions being hosted in the cloud. An IHS report shows the adoption of workforce management SaaS solutions will act as a disruptive technology shift and a long-term stabilizer for positive market growth.
Three key points we like from The Cloud Cometh: How SaaS Will Both Disrupt and Stabilize the Market for Workforce Management Solutions:
- IHS estimated that workforce management SaaS solutions accounted for more than $500 million in revenue in 2013, and predicts that it will grow to nearly $1 billion by 2018
- Workforce management in the cloud customers will be long-term subscribers, so customer care, software features, and competitive pricing will become a focus of vendors
- Workforce management SaaS solution adoption enables companies to operate more productively, efficiently, and cost effectively, cloud-based workforce management solutions are expected to grow by more than 80% by 2018
SearchCRM is Tech Target’s CRM and call center resource that covers software, data management, sales and marketing automation, SaaS, and more. Donna Fluss, founder and president of DMG Consulting, LLC, shares how shifting workforce management to the cloud helps contact centers solve many challenges.
Three key points we like from Workforce Management Applications Have Changed for the Better:
- The cloud is changing the dynamics of the workforce management IT sector because the applications are more accessible and cost effective for any size contact center
- Millennials enter the workforce and increase the need for cloud-based workforce management solutions because they expect a work-life balance that is not met by constantly altered schedules at contact centers
- Cloud-based workforce management solutions serve as productivity tools and enable agents to deliver exceptional customer experience
Sarah Fister Gale, in this Workforce magazine article, reports that the lull in software purchasing is ending as companies spend more on human resource management systems (HRMS). The HRMS include core systems such as payroll, benefits, and human resource information systems, and companies are choosing primarily cloud-based solutions.
Three key points we like from Special Report: HRMS Vendors Say, ‘Hey, You, Get Onto My Cloud’:
- HRMS shoppers seek cloud-based solutions because they offer enhanced workforce analytics, robust recruiting features, more applications, and more user-friendly interfaces
- Gartner estimates that by 2017 more than 50% of HRMS will be in the cloud, versus on-premise
- While the demand for on-premise HRMS will continue, large vendors will focus on putting the latest HR features in the cloud solutions
A Wired blog and community, Innovation Insights provides a space for conversations on the next generation of business tech. Leo Daley’s Innovation Insights post on managing your workforce in the cloud explains that customers choose to move to the cloud for “improved business agility, productivity and competitive differentiation, as it frees up its IT resources to focus on more customer-facing IT initiatives.”
Three key points we like from Workforce Management Beyond the Cloud:
- One benefit of a cloud deployment of workforce management is that it “makes sophisticated functionality more accessible to organizations with a strained IT staff”
- Workforce management in the cloud moves much of the support responsibility to the vendor or another service provider
- Successful deployment of workforce management in the cloud often results in cost savings from schedule optimization, enhanced customer service, workforce mobility, and overall operational improvements
Hagel & Company’s consultants work to simplify your work life by finding the best fit for your organization’s human resource, payroll, and time management systems needs. Their bog post, Should You Move HR to the Cloud, explains that SaaS ERP and HRMS have gone mainstream and offer several benefits for companies that switch to the cloud.
Three key points we like from Should You Move HR to the Cloud?:
- Cloud-based workforce management solutions give companies the ability to access the latest HR software without paying a great deal in IT expenses or for resources
- Cloud-based solutions for managing your workforce typically offer subscriptions that eliminate large up-front investments associated with user license fees
- Workforce management SaaS solutions allow employees to log in from anywhere with an internet connection, so they can work from home or when on the go
This Workforce Optimization Software featured article written by Mae Kowalke, TMCnet contributor, explores the benefits of shifting your workforce management systems to the cloud. As Kowalke suggests, the cloud model of software is becoming commonplace for organizations because of its cost-effective, efficient nature.
Three key points we like from Workforce Management Software Can Benefit from the Cloud:
- SaaS workforce management solutions transform an otherwise capital expense into an operating expense
- Cloud-based workforce management solutions are scalable, so businesses are able to spend only what is needed and add more or less as their situations change
- Cloud and SaaS solutions enable employees to update their shift preferences, check schedules, bid on shifts, request vacation time, and more from any location or device
Three key ideas we like from Companies of All Sizes See the Benefits of Workforce Management in the Cloud:
- Enterprise contact centers often operate out of more than one facility or employ thousands of agents working from home, and cloud-based workforce management solutions address the challenges of such a remote workforce
- The scalability of cloud-based workforce management software allows contact centers to bring on temporary workers at certain times of the year without needing to worry about paying for extra user licenses
- Many cloud-based workforce management solutions offer advanced features, including monitoring, reporting and alerting, automated scheduling, over-time bidding, and schedule swapping
The United States Advanced Network (USAN) is known for “delivering amazing customer experience with multi-channel customer engagement solutions.” USAN’s cloud-based workforce management article by Robb Duke breaks down the ways in which cloud-based workforce management solutions drive worker productivity in call centers, even during high-volume call periods.
Three key points we like from Workforce Management Solutions in the Cloud Leverages Human Capital:
- Cloud-based workforce management solutions match service goals with available staffing and optimum scheduling
- Workforce management solutions in the cloud provide real-time information that is more accessible than spreadsheets and databases
- Workforce management SaaS solutions offer user-friendly self service interfaces for employees
Acroprint has been “helping thousands of organizations worldwide save time and money with quality workforce management solutions since 1969.” Their cloud-based workforce management article describes the advantages of managing employee time and attendance in the cloud.
Three key points we like from A Marriage Made in Heaven: Workforce Management and the Cloud:
- Companies can quickly deploy their cloud-based workforce management application quickly
- Cloud-based time and attendance solutions allow employees to quickly and easily clock in and out, any time, anywhere they are working
- Cloud-based workforce management solutions requires less IT support
Written by Neil Pickering, a UK marketing manager for Kronos, this article on managing your workforce in the cloud explores the ways in which these SaaS solutions help small and medium-sized businesses (SMBs) manage operational costs and overhead. The “scalability, ease of use, ease of deployment, and pay-per-use model promised by SaaS solutions” is a perfect fit for SMBs wanting or needing to control costs.
Three key points we like from Why SMBs Must Look to the Cloud to Unlock Their Workforce’s Potential:
- Cloud-based workforce management solutions drive efficiency and productivity and enhance employee engagement
- Cloud services have made it possible for SMBs to utilize workforce management solutions and enterprise-grade infrastructure because of subscription services
- With cloud-based workforce management solutions, employees are able to access their schedules, jobs, and holiday records from one central location online
theHRDIRECTOR is an independent HR magazine for strategic HR news and informative content for senior HR professionals. Their article on managing your workforce in the cloud explains how the new mobile workforce expects to have access to cloud-based technology, and the ways in which SMBs need to use the technology to drive productivity and maintain their organizational structure and control to meet their workers’ expectations.
Three key ideas we like from Cloud at Heart Workforce Flexibility:
- The CloudReady Report reveals that SMB workers are “cloud-savvy and widely aware of the benefits of cloud computing”
- Workers want to integrate the cloud into their daily tasks and processes relating to business productivity
- Workers recognize the cloud as being necessary to enabling flexible working practices
Written by David Spark, founder of Spark Media Solutions and veteran tech journalist, this CIO Online article shares 20 pieces of advice for integrating mobile and cloud strategies. As workers and executives demand access to information when they need it, where they need it, companies are able to provide the “always available” experience through a unified cloud and mobile strategy.
Three key tips we like from 20 Expert Tips on Integrating Mobile and Cloud Strategies:
- Focus on the user
- Secure mobile device data at all stages
- Devise a permissive, not restrictive BYOD policy
CIO Insight provides both business and technology insights for senior IT executives. Writer Scott Archibald offers strategies for successfully managing your mobile workforce in this CIO Insight article, which encourages IT executives to consider “managing mobility as part of your corporate culture.”
Three key ideas we like from Tips for Managing Your Mobile Workforce:
- Cloud computing extends the capabilities of technology and mobility by providing access to data and information from nearly anywhere in the world
- Companies need to be prepared for managing mobility and its workforce appropriately
- Companies should consider hiring a mobile operations manager to oversee virtual employees, virtual teams, and mobile technologies
ScheduleSoft offers the latest manufacturing and labor management news in its blog, Volume. The blog’s monthly posts center on SaaS topics, including mobility demands, workforce management technology, analytics, and more.
Three key posts we like from Volume: The Workloud Blog:
Natural Insight, “the blog for people powered merchandising and field marketing,” shares seven ways cloud-based workforce management helps merchandisers. The post points to this type of software as an innovation that makes it much easier to manage a remote workforce.
Three key points we like from 7 Reasons Why Merchandisers Need Cloud-Based Workforce Management Software:
- Field reps can use their own devices to answer survey questions and share information from the field in real time
- Companies can automatically track time and attendance
- Intelligent scheduling enables managers to search through available employees and choose the right rep for the right project
Glassdoor is in the business of helping employers “target, influence, and convert candidates to quality hires.” Their cloud-based workforce management article, How to Choose the Right HRMS For Your Needs, serves as a guide of sorts, offering advice from Paul Hamerman, Forrester’s vice president and principal analyst of business applications, on how to choose your HRMS wisely.
Three key tips we like from How to Choose the Right HRMS For Your Needs:
- Be prepared for a new IT strategy when shifting from an enterprise HR system to a SaaS workforce management solution
- Make sure you are comfortable with the number of updates SaaS HRMS vendors deliver
- Identify how your HRMS SaaS vendor stores and maintains sensitive data
eBooks and Guides
Teleopti delivers solutions for workforce management and telecom expense management. Their eBook, Cloud-Based Workforce Management, details the ways in which cloud workforce management solutions are well suited to contact centers of any size.
Three key ideas we like from Cloud-Based Workforce Management:
- Cloud-based workforce management solutions avoid the investments typically associated with on-premise infrastructure
- Managing your workforce in the cloud gives you access to data and support in real time, from anywhere at any time
- Cloud-based solutions are scalable
EPAY Systems offers a time and labor management system, and their cloud-based workforce management eBook, Top HR Thought Leaders Predict Workforce Management Tech Trends for 2015 & Beyond, describes the appeal of cloud-based workforce management systems. Cloud adoption is becoming pervasive, and 40% of HR and HRIT executives claim that they’ll consider only SaaS products when shopping for new workforce management programs.
Three key ideas we like from Top HR Thought Leaders Predict Workforce Management Tech Trends for 2015 & Beyond:
- Cloud-based solutions offer greater scalability
- SaaS workforce management solutions offer centralization of software
- Advantages of managing your workforce in the cloud include cost savings and less maintenance with faster, easier updates
SpringerLink provides scientific, technical, and medical information through more than 5 million peer-reviewed journal articles and book chapters. A Mobile Cloud Workforce Management System for SMEs is an eBook chapter from New Horizons in Design Science: Broadening the Research Agenda, Lecture Notes in Computer Science.
Three key ideas we like from A Mobile Cloud Workforce Management System for SMEs:
- Cloud-based workforce management systems may utilize state-of-the-art mobile and non-mobile technologies as well as vehicle routing methodologies
- Managing your workforce in the cloud can include managing customer data, tracking and communicating with mobile workers, and efficiently planning routes to solve vehicle routing problems
- Cloud-based solutions are used as SaaS solutions to enable SMEs to afford the technology programs
This essential guide to workforce management solutions and software by David Essex, executive editor of TechTarget, explores a research report showing that SaaS solutions are threatening on-premise workforce management software programs. The guide takes a comprehensive look at SaaS HR and mobile analytics offerings.
Three key ideas we like from SaaS HR, Mobile Analytics Upends Workforce Management Software:
- Workforce management software is “maturing beyond its legacy of time clocks and scheduling”
- The benefits of SaaS HR and mobile analytics
- Strategies for implementing cloud-based workforce management solutions
Cost: FREE for existing members; Contact for a quote for non-members
This 12-page eGuide takes a look at the growing number of workforce management offerings available today. As cloud-based workforce management solutions become more accessible, companies need to find just the right solution to fit their needs, and this guide offers some insight into how to do just that.
Three key ideas we like from New Frontiers in Workforce Management Applications and Skills Intelligence:
- Companies are seeking to find a balance of “ease of use, functionality, and accuracy to meet their needs” in terms of cloud-based workforce management solutions
- Contact center workforce managers benefit from workforce management SaaS solutions
- Skills intelligence services are providing strategies for managing the stress associated with contracted online work
Search Business Analytics is Tech Target’s resource for business intelligence, analytics professionals, and business leaders. Their guide, Managing Talent on a Budget, analyzes how consolidating human resource systems reduces total cost of ownership and requires best practices, including consolidating into a SaaS solution.
Three key ideas we like from Managing Talent on a Budget:
- Consolidating HR systems leads to more accurate, immediate information about your workforce and HR functions
- SaaS versus on-premise versus on-demand workforce management solutions
- Top challenges and benefits to consider when shifting your workforce management to the cloud
Paysavvy offers payroll, HR, and time and attendance software for modern business. Their cloud-based workforce management infographic details the benefits and advantages of SaaS workforce management, including cost savings and improved security.
Three key facts we like from Benefits of SaaS Workforce Management (Infographic):
- Organizations that outsource payroll and time and attendance spend 43% less than those who keep it in house
- Cloud-based applications generally are deployed five times faster than on-premise solutions
- SaaS providers offer application and physical security, network protection, and disaster recovery features
Consumers, like workers, expect immediate access to information and help when interacting with companies. When consumers don’t get the help they expect from contact centers, companies suffer. This infographic, made available by TechTarget, explores how cloud-based workforce management solutions help to improve the customer experience.
Three key facts we like from Service Industry Consumer Frustration Index:
- More than 1/3 of Americans find communication service providers, including telecom, internet, and cable, the most frustrating to deal with
- Automated scheduling solutions help match the right technician to the right situation
- Americans believe companies can provide better service by having a more frequent and exact estimate arrival time via their preferred method of contact (phone call, email, alert, etc.)
Webinars and Videos
ExecSense is a network of career-driven thought leaders and an eLearning resource for C-suite executives. Their cloud-based workforce management webinar, The Key Considerations When Evaluating Cloud-Based Workforce Management Solutions for Human Resources, is sixty minutes in length and available via instant access so that you can learn about how cloud-based systems enhance hiring and retention practices and lead to increased profits.
Three key ideas we like from The Key Considerations When Evaluating Cloud-Based Workforce Management Solutions for Human Resources:
- Consolidating workforce management tools into a single system that is available anywhere, any time
- Features to look for and pitfalls to avoid when choosing a cloud-based workforce management system
- How to analyze your departments’ needs and ensure your system choice will meet those needs and expectations
- Instant Access available upon purchase: $250/attendee
- Standard Annual Membership with access to all HR webcasts + iOS/Android subscriber app: $500/year
- Premium Annual Membership with access to all ExecSense resources + iOS/Android subscriber app: $1,000/year
Call Center Helper is a popular UK contact center magazine. They offer Executive Briefing on Workforce Management, a webinar, to show companies how managing your workforce in the cloud is beneficial in that it helps call centers to become more efficient and workers to be more productive.
Three key topics we like from Executive Briefing on Workforce Management:
- Workforce management technology makes it much easier to forecast call volumes and to schedule staff
- Best practices when using cloud-based workforce management systems
- Matching staff to the volumes of calls, emails, and web chats
This cloud-based workforce management video, offed by NextCrew, clearly shows how manually managing your workforce is inefficient and time consuming. Cloud-based workforce management solutions automate processes and give managers and workers more freedom and flexibility.
Three key ideas we like from Cloud Based Workforce Management Software:
- Cloud-based workforce management solutions are well suited to organizations that handle a large, temporary workforce
- Managing your workforce in the cloud greatly reduces the time spent emailing and calling staff members
- Cloud-based workforce management systems handle invoicing and timekeeping
Monet Software delivers cloud-based call center workforce optimization, management, call recording, and more. Their managing your workforce in the cloud video is ten minutes in length and features the five advantages of cloud-based workforce management and is hosted by Chuck Ciarlo.
Three key topics we like from Call Center Workforce Management in the Cloud – 5 Advantages:
- Cloud-based workforce management solutions benefit call centers
- A comparison of cloud-based workforce management solutions and on-premise workforce management software
- Cloud-based workforce management solutions are highly scalable, cost efficient, and secure
The experts as SaaShr offer workforce management applications that include HR, payroll, and time and labor management. Their cloud-based workforce management video is the second in their Workforce Management Trends series and features service providers discussing the cloud for SMBs.
Three key ideas we like from Workforce Trend Series – Episode 2 – The Cloud:
- The cloud transforms how SMBs operate
- Cloud-based workforce management solutions allow SMBs to achieve their workforce goals more quickly
- Managing your workforce in the cloud allows you to achieve accelerated adoption and a rapid return on investment (ROI)
From Symantec.cloud, this cloud-based workforce management white paper focuses on the need to secure your workforce and their devices wherever they go. The challenges and benefits of cloud-based workforce management are highlights of the white paper.
Three key ideas we like from Distributed Workforce Management in the Cloud: Spreading IT Security Wherever Employees Roam:
- The mobile worker population accounts for more than 34.9% of the workforce
- At least 45% of workers in the United States are out of the traditional office a minimum of eight hours per week
- The growth of a distributed workforce drives the need for cloud-based workforce management solutions
PeopleFluent, a total workforce HCM technology company, offers its cloud-based workforce management white paper, Going Mobile: Why (and How) to Mobilize Your Workforce Data, which outlines the advantages of obtaining mobile visibility. The white paper also explains how managing your workforce in the cloud gives you the ability to make better decisions and easier strategic plans.
Three key ideas we like from Going Mobile: Why (and How) to Mobilize Your Workforce Data:
- Nearly 50% of the workforce will be made of millennials by 2020, so your workforce will be connecting via mobile devices more than ever
- Cloud-based workforce management solutions allow organizations to pull from multiple tools to visualize the workforce, people, and performance
- Access data on demand to make better decisions and save time and money
Pipkins, Inc. supplies workforce management software and services to the call center industry. Their white paper, Maximizing Your Workforce Management Software In a SaaS Environment, considers how companies can look beyond the technology to discover business opportunities that arise from the creative use of SaaS features.
Three key topics we like from Maximizing Your Workforce Management Software In a SaaS Environment:
- The essential features for SaaS applications
- How SaaS helps create new business opportunities
- How to determine if workforce management SaaS solutions are right for you
In this IDC white paper, sponsored by Mozy, analysts Brad Nisbet and Laura DuBois explore how the cloud helps SMBs manage data and support business continuity as distributed workforces grow. The paper addresses data challenges and the benefits of shifting to cloud-based solutions.
Three key ideas we like from The Benefits of Cloud-Based Backup: Addressing Business Continuity in a Distributed Workforce:
- Utilizing the cloud results in lower capital cost
- Cloud-based workforce management solutions reduce the strain placed on IT staff
- Managing your workforce in the cloud allows for increased data security and reliability
From Providence Technology Solutions, this white paper on managing your workforce in the cloud examines the benefits of cloud-based software solutions. It also provides a guide for implementing human resource management SaaS solutions, in eight simple steps.
Three key ideas we like from 8 Steps to Successfully Implementing Software-as-a-Service for Human Resource Management:
- Companies must properly implement their workforce management SaaS solutions in order to realize cost savings and increase efficiency
- Research cloud-based workforce management solutions before purchasing, to get the right fit for your company
- Involve HR, IT, and other appropriate personnel in purchasing your cloud-based workforce management solution
IHS provides global market, industry, and technical information and expertise. Their cloud-based workforce management white paper, Five Global Trends Shaping the Future of Workforce Management Solutions, highlights trends that shape the future of the market. The information contained in the white paper comes from a recent IHS report, “Workforce Management Solutions – 2014.”
Three key topics we like from Five Global Trends Shaping the Future of Workforce Management Solutions:
- The growing adoption of SaaS-based workforce management solutions
- The challenges facing hardware vendors
- Utilizing mobile applications for workforce management solutions
Attendance on Demand offers employee tracking systems that are delivered as a SaaS solution. Their cloud-based workforce management white paper, Expand Your Customer Base with SaaS Time and Attendance Solution, describes the advantages of utilizing time and attendance SaaS solutions.
Three key points we like from Expand Your Customer Base with SaaS Time and Attendance Solution:
- Cloud-based workforce management solutions help users avoid expensive hardware, software licenses, and complex upgrades
- Managing your workforce in the cloud speeds business processes and makes internal resources more available for core business needs
- Time and attendance SaaS solutions allow workforce management providers to grow their customer base and increase revenue
This cloud-based workforce management white paper from Windows IT Pro explores the challenges of managing a remote workforce. Various tips for managing a scattered workforce are offered, including utilizing a cloud-based workforce management system.
Three key ideas we like from Top Tips for Managing a Remote Workforce:
- Modern IT pros have to manage workers in satellite office, telecommuters, and those on the go
- Remote workers often have several devices, including laptops, tablets, and smartphones, that need to be managed by IT pros
- IT administrators make use of cloud-based workforce management to secure devices and manage remote workers
Cloud Sherpas offers cloud advisory and technology services for the world’s top brands. They also offer this white paper on managing your workforce in the cloud, Transform Your Workplace With Google, which is made available through Bitpipe. The white paper examines the challenges companies face when attempting to advance in the digital workplace.
Three key ideas we like from Transform Your Workplace With Google:
- The common challenges that prevent organizations from moving forward in the digital workplace
- Companies that allow for collaboration in the cloud are more productive
- Cloud-based workforce management solutions ensure efficient workforces
TechTarget brings technology buyers, technical content, and technology providers together. Their eBook, The Cloud – Up Where Customer Service for the Field Belongs, explains why so many companies choose the cloud for field service optimization.
Three key ideas we like from The Cloud – Up Where Customer Service for the Field Belongs:
- The value of leveraging the cloud when deploying a field service optimization solution
- Real-time scheduling leads to enhanced customer service
- Mobility solutions also allow companies to improve customer service
As part of Clinical Advisor’s resource library, It’s Time to EVALUATE Your Workforce Management Solution is a white paper that promotes managing your workforce in the cloud. If your company is finding that it is too difficult to manage an ever-evolving workforce with outdated tools and manual processes, it is time to evaluate your current workforce management system and shift to the cloud.
Three key ideas we like from It’s Time to EVALUATE Your Workforce Management Solution:
- Fully-automated, cloud-based workforce management solutions offer manufacturers workforce optimization that helps them remain competitive
- A suite offering HR, timekeeping, scheduling, payroll, hiring, and more is beneficial
- Cloud-based workforce management solutions enable you to make better decisions any time, anywhere
- Is Cloud the Next Frontier for Workforce Management?
- 30 Field Service Managers, Consultants, and Business Leaders Reveal the Best Way to Motivate Field Service Employees
- 50 Field Service Management Presentations & Slide Decks
- Can cloud and mobility really do great things for the field services or are they just more meaningless buzzwords?
- 48 Things Your Field Techs Can Do with a Mobile Phone
Categories:Field Service Management