Thinking ahead three moves…
While flying on recent business trip I discovered the pre-loaded chess game on my new MacBook laptop. I was a reasonably good player in my teens but play only occasionally as an adult.
I clicked on the program icon, selected White and made my opening move. The computer didn’t beat me. It quickly, efficiently and ruthlessly destroyed me. Game after game. While losing the game was not a surprise, how quickly the computer gained a significant advantage in position, pawns and major pieces was a shock.
I realized I was struggling to analyze two moves ahead and the computer was easily at 3+. The difference in performance was huge. The other key difference was the computer took roughly 4 seconds to analyze and select its next move.
Dispatching field service teams efficiently is far more complex than chess. As with chess, at a certain point of complexity a human dispatcher simply cannot match the analytical and optimization capabilities of a well designed schedule optimization program.
If anyone wants to test that hypothesis, playing the MacBook Chess Program might be a good place to start!