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The Journey to Service Excellence

The Journey to Service Excellence

The Journey to Service Excellence

February 19, 2009 ClickSoftware 0 Comments

There are a variety of challenges associated with scheduling for a large and dynamic service organization. Many companies are just beginning to look at how technology can help them optimize their workforce and improve the service process. Direct Energy is not like most organizations; they have been on the workforce optimization journey for over 10 years. As I spent time this week, meeting with Dave Gosling and Tom Bolton from Direct Energy preparing for an upcoming webinar, I cannot help but be impressed with how dynamic scheduling, including the ability to act in real-time to changing events in the field, has enabled Direct Energy to increased productivity, reduced costs and meet their service commitments. Dave and Tom tell the story of a true “best-in-class” organization as well as the tips and tricks they learned along their journey to service excellence.

For more information or to register for this webinar, please visit the event website.

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