The Importance of Training In Enterprise Mobility - ClickSoftware

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The Importance of Training In Enterprise Mobility

July 8, 2010 ClickSoftware 0 Comments

Many organizations welcome the change a good mobile solution can create. While such kind of organizations happily open their door for any kind of innovation that can grow from using latest technologies, other customers sometimes take the suspicious approach, trying to mitigate any kind of technological risk, minimizing changes in procedures or habits, even in the cost of doing things the old “inefficient” way…

One thing everyone agrees on is that when field users misuse their systems, great damage can be caused to the entire operation. Because of that, companies invest in end users training.

When a new technology comes in, a company will usually make an investment to get a proper course for the end users. It sounds like a reasonable thing to do when you have a brand new mobile system, which hundreds/thousands of users will use on a day to day basis, far away from the managers eyes.

But what about minor changes?
With ClickMobile, configuration changes can be pushed to the field OTA (over the air), allowing the solution to advance as the business expands, without having to develop code.

This is a great thing to have if you run a dynamic organization, but what about keeping your users up-to-date with the changes?

Here are few tips and suggestions for keeping your field employees up-to-date with changes and additions you are making in your mobile application:

Tip #1: Context Sensitive Help Files:

Most products come pre-packed with help files and user guides, but have you ever heard of a dynamic help file that can be modified with a simple configuration?

With ClickMobile’s Form Editor (see it in action!), context sensitive links can be assigned next to a field, a list of values, or a tab. That means that when creating a new workflow, or adding a new field that needs to be entered as part of a specific activity– a contextual guide can be attached to it. Cool.

Tip #2: Using Videos:

Gartner had recently mentioned web-widgets as an important mobile technology. ClickMobile has an amazingly useful widgets bar, where native or web widgets can be added per users preferences.

YouTube videos can be hosted inside those widgets, allowing the organization to create video based training sessions, related to specific users, roles, groups, etc.

The use of videos is becoming more and more popular, as people realize how strong it is to have a set of videos for training purposes.

RSS Feeds can also be used here, to send updates about the changes that were done to the application, reasons, and benefits.

Tip #3: Always protect your users:

Always remember that in mobility, conditions are far from being optimal. Minimum clicks and minimal typing are very important to create a better usability.

Regardless to the change you are creating in your application, always try to configure the user interface to be consistent with the other parts of the software, friendly to the users, self explanatory, and of course, make sure to use proper validations, so that human errors will be prompt and avoided.

For more information about usability tips in mobile solution, check out MobileFever’s 10 Common Mistakes to Avoid When Deploying a Mobile Application.

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