SHOUT Medals in the Collaboration Category in the Stevie Awards
It’s been a tough week of winter Olympic withdrawal — four more years until the next set of exhilarating ski jumps and figure skating fashions. So it’s extra exciting to announce another silver medal this week, this one to ClickSoftware for enabling outstanding customer service through collaboration in the field.
The SHOUT app won a Silver Stevie® Award in the Collaboration category in the annual awards for sales & customer service.
How does social collaboration fuel the mobile workforce?
With mobile collaboration applications, field service workers can communicate amongst themselves and with the home office to get the information they need the moment they need it. The information is often critical to complete a work order or improve the customer experience. Employees can post questions and information, view administrative messages and find nearby colleagues if they need assistance. In short, it allows them to work together to meet business objectives more efficiently.
ClickSoftware’s SHOUT app creates a strong social environment through live discussions—where knowledge is shared and stored around a specific activity or business procedure.
Want to win the gold for customer experience? Watch the SHOUT video to discover how social collaboration will keep your workforce connected, productive and happy.