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Secret to Unlocking Customer Satisfaction? Real-Time Data and Decision Making

Secret to Unlocking Customer Satisfaction? Real-Time Data and Decision Making

Secret to Unlocking Customer Satisfaction? Real-Time Data and Decision Making

February 28, 2014 Kristin Amico 0 Comments

Join us for lunch to hear success stories of real-time data and customer service excellence

connected customers and employeesWith customer experience becoming a bigger factor in consumer decision making, how can your service organization meet ever-increasing expectations? You need to build a 360-degree relationship with your customer. That means making every interaction–from an initial sales call, to a service visit, and even a support phone call–an experience where customer service shines. And the way to accomplish this is to let the data do the work.

How much does customer service really matter?

  • 89% of consumers have quit doing business with a company because of a bad customer experience
  • 91% of unhappy customers will not willingly do business with the same organization again.
  • Poor customer experiences result in an estimated $83 Billion loss by US enterprises each year because of defections and abandoned purchases.

Put simply, ignoring the word of the customer will prove fatal for any organization.  To avoid losing customers and leaving profits on the table, adopt a system of utilizing real-time data across your entire organization. This will enhance field service operations, improve the customer experience, and ensure that your employees are more empowered and ultimately happier.

With this model in mind, ClickSoftware and Salesforce are helping companies improve customer service by creating an advanced cloud-based scheduling and real-time mobility solution. ClickWorkforce is designed to assist in advanced scheduling by using decision-making algorithms and artificial intelligence. This optimizing platform can be used on the go, empowering the workforce with the right data, when and where they need it.

OneRoof Energy, a complete solar services provider, is one example of how to utilize ClickWorkforce to bolster business . They now have the ability to improve decision making, lower operating costs, increase collaboration between employees in the field and more importantly, provide an enhanced customer experience. And they will be discussing the secret to their success.

Join Salesforce, ClickSoftware and OneRoof Energy for lunch to learn about the combined power of the Salesforce Service Cloud and ClickWorkforce, and discover a first-hand customer success story from OneRoof Energy’s VP of Technology.


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