Round Up: Best of Customer Service Tips
One of the most important elements in a successful business is providing great customer service. Every organization knows that, but few are actually taking the required actions to make it a reality. This week happens to be National Customer Service Week, so we’ve gone through our archives and pulled together some of best posts dedicated to the customer experience. Now go out there and put smiles on your customers’ faces!
What is the Cost of Customer Service Frustration?
Have you ever wondered how frustrated customers are affecting your company? We’ve outlined the hidden costs of poor customer service, and recommendations on how to improve the customer experience. Included is an infographic about the costs and consequences of poor service.
Four Ways to Make Exceptional Customer Service a Reality
Many organizations implement customer satisfaction plans but then forget about one important aspect — changing old habits. Is your business keeping up with the changing demands of customers and implementing new processes from the boardroom down? Here is a list of tips to help your business meet customer expectations NOW.
How Do You Build a Service Culture?
Businesses often forget the importance of good, old fashioned service. Now more than ever, your company needs a solid foundation to provide great customer service. Is your organization measuring up to customer expectations? Here, Ron Kaufman explains his five tips on creating great service for your organization.
4 Ways Mobility Drives a Better Customer Experience
The use of mobile devices provides many opportunities for service industries. Mobility gives field service workers immediate access to information, which equips them with the knowledge they need to do their job right the first time. And it also provides methods for better communication between the service worker and customer. Learn the ways in which mobile devices can produce a better customer and employee experience.