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Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers

Most Recent Post | Haley Bucelewicz

Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers

Diebold Nixdorf is the largest global manufacturer and servicer of financial self-service equipment. Like any capital equipment organization, their customers rely heavily on their equipment to work because their business and customer satisfaction depends on it. For instance, banks and consumers rely on their ability to access their funds on-demand with an ATM. If people can't access their money, they will not be happy. Diebold Nixdorf receives a high volume of service tickets—about 10 milli...
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ClickSoftware | March 20, 2017

Is Google Glass how all Field Service Wearables Will End?

Even as the third richest man in the world, Warren Buffett has been famously slow to invest in even the most successful technology companies. Recently, he made ...
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Haley Bucelewicz | March 15, 2017

How the Internet of Things is Transforming Field Service

Gartner forecasts that 20.8 billion connected "things" will be in use worldwide in 2020. This interconnected world will provide a wealth of ...
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ClickSoftware | March 12, 2017

Knowledge Management, Aging Tech Insights & The Bridge to The Future

The battle for field service talent is heating up. As thousands of aging field service workers across dozens of industries retire each year, service organizati...
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ClickSoftware | March 8, 2017

7 Unstoppable Field Service Management Trends for 2017

We’re living through exciting times in field service management. Because today there isn’t a single sector escaping digital disruption. The swift rise of s...
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Haley Bucelewicz | March 6, 2017

Why Capital Equipment Manufacturers are Making the Shift to Service (And How You Can Learn From Them)

Capital equipment manufacturers know a thing or two about pressure. The products they build are mission-critical for the businesses that rely on them. Whether ...
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Haley Bucelewicz | March 1, 2017

CEO Tom Heiser featured in ‘Top 20 Field Service Industry Influencers’

Field Service News, Europe’s leading business magazine dedicated to the field service industry, today announced its top 20 industry influencers in field servi...
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ClickSoftware | February 22, 2017

3 Ways IoT is Transforming Field Service

Together, the Internet of Things (IoT) and big data are reshaping the way we shop, interact with devices, and work. Can’t find your keys? Not a problem an...
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ClickSoftware | February 16, 2017

Moneyball Metrics: 4 Service Optimization KPIs & How to Improve Each

Spring is on the way, and with it comes baseball. In many ways, Major League Baseball (MLB) general managers and field service business program managers face si...
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