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Decoding the Service Chain: 5 Steps to Achieving Optimization

Most Recent Post | Katelyn Burrill

Decoding the Service Chain: 5 Steps to Achieving Optimization

Service chain optimization begins with careful planning and forecasting, but doesn’t stop there. Dispatchers and technicians will face inevitable disruptions on the day of service that threaten productivity. Handling these disruptions requires a degree of flexibility in the schedule, real-time management, and rapid decision making. And it helps to have intelligent technology on your side to make quick, automated decisions and accurate predictions. In the last Decoding the Service Chain artic...
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ClickSoftware | December 13, 2017

Disruption, Development, and Diversity in Field Service

Recently, ClickSoftware and Field Service News partnered on a Think Tank Session in London. Senior field service professionals from varying sectors and company ...
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Paul Whitelam | December 8, 2017

How to Deliver Smarter Service Scheduling: Learning from American Airlines

For most people, holidays are about spending time with family and loved ones, celebrating what matters most and likely enjoying a decadent meal. These are also ...
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Katelyn Burrill | December 6, 2017

What is Predictive Field Service?

While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
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FSMKoyama | December 5, 2017

10 Reasons Why FSM is the Real Secret to Santa’s Success 

Do you ever wonder how Santa delivers billions of gifts to children all over the world in a single day?  With a flawless track record, Santa is a role model wh...
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ClickSoftware | November 29, 2017

cablex Increases Daily Job Completion by 15% with ClickSoftware

cablex constructs and maintains high-performance information and communication technology networks across Switzerland. From 19 locations, the staff of 1200 empl...
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Katelyn Burrill | November 28, 2017

Decoding the Service Chain: Dissecting the Links

In a world full of on-demand services, customer expectations are at an all-time high. Regardless of the industry you serve, you’re competing with companies li...
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ClickSoftware | November 15, 2017

Altech Netstar Sparks Efficiency with Better Visibility

Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
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FSMedbrennan | November 14, 2017

If the Future Is in the Cloud, Why Are Enterprises Still Lagging Behind?

With customer service expectations higher than ever, enterprises delivering field service are faced with a new challenge. They must deliver rapid, on-demand ser...
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