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3 Essential Technologies for Predictive Field Service

Most Recent Post | Katelyn Burrill

3 Essential Technologies for Predictive Field Service

You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the field for the day, they were incommunicado. They were left to their own devices to decipher cryptic (sometimes incomplete) work orders, fend off customers frustrated about long wait times, and scratch their head as they fielded curveballs. As a field service professional, it’s hard to imagine wanting to journey back in time. The adve...
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Katelyn Burrill | March 7, 2018

4 Keys to Unlocking Your Predictive Field Service Customer Satisfaction Engine

Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
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Steve Smith | February 28, 2018

The Future Is Near: Big Data in Telecom

With the rise in the use of smartphones and other connected mobile devices, telecommunications operators have massive amounts of data at their disposal. 4G, wea...
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Steve Smith | February 21, 2018

5 Ways to Prepare Your Utilities Team for Winter Weather

When a “bomb cyclone” unleashed ice and fury on residents along the East Coast at the start of 2018, Boston alone reported 14 inches of snow, ice, and recor...
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ClickSoftware | February 14, 2018

Which Trends Are Shaping the Future of Field Service Management?

In the past, field service organizations’ service delivery was compared only to that of service providers in the same industry. But today, field service organ...
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ClickSoftware | February 7, 2018

ClickSoftware Experts Weigh in On Field Service Management in 2H 2017

The potential to increase efficiency, cut costs, and boost customer lifetime value in field service continues to grow as new technologies emerge. The rise of ar...
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ClickSoftware | January 31, 2018

3 Questions with New ClickSoftware CEO Mark Cattini

We are thrilled to announce Mark Cattini is joining ClickSoftware as Chief Executive Officer on February 1, 2018. His expertise in running SaaS companies and cu...
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ClickSoftware | January 30, 2018

ClickSoftware Enables Predictive Field Service, Increases Intelligence of Cloud-Based Field Service Management

Latest release leverages machine learning and offers analytics to drive deeper insights for service leaders, expands security features  BURLINGTON, Mass., Jan...
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ClickSoftware | January 24, 2018

ClickSoftware Enables Predictive Field Service in Latest Field Service Edge Release

We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered ...
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