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ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

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ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such as artificial intelligence (AI), machine learning, and the Internet of Things (IoT), the possibilities for customer service are endless. Experts at ClickSoftware contributed articles and expert commentary about field service management, including how to leverage existing technology to delight customers. This includes insight from: C...
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Shay Gonen | June 28, 2017

How 6 Technology Trends are Changing the Business of Utilities

We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
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Claudine Bianchi | June 26, 2017

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
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Claudine Bianchi | June 21, 2017

How Customer Experience & Branding Tie into Service

In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
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ClickSoftware | June 19, 2017

Top Tips for Social Customer Care in Field Service

There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
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ClickSoftware | June 14, 2017

Pulse of the Modern Field Service Technician: 2017 Stats & Trends

Modern technology is moving faster than anyone—or any organization—can feasibly handle, with new apps, devices, and trends popping up nearly every day. Incr...
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Paul Whitelam | June 12, 2017

Automation Anxiety: Fighting the Fear

With today’s field service technology resembling a scene out of ‘The Matrix’ and innovation moving at breakneck speed, concerns around the “robotificati...
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Claudine Bianchi | June 7, 2017

Real Insight: Building a Big Data Bridge to Customer Satisfaction

Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
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Katelyn Burrill | June 5, 2017

Contractor Management: Managing External Employees

According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
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