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We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such as artificial intelligence (AI), machine learning, and the Internet of Things (IoT), the possibilities for customer service are endless. Experts at ClickSoftware contributed articles and expert commentary about field service management, including how to leverage existing technology to delight customers. This includes insight from:
Shay Gonen | June 28, 2017
We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
Claudine Bianchi | June 26, 2017
In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
Claudine Bianchi | June 21, 2017
In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
ClickSoftware | June 19, 2017
There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
ClickSoftware | June 14, 2017
Modern technology is moving faster than anyone—or any organization—can feasibly handle, with new apps, devices, and trends popping up nearly every day. Incr...
Paul Whitelam | June 12, 2017
With today’s field service technology resembling a scene out of ‘The Matrix’ and innovation moving at breakneck speed, concerns around the “robotificati...
Claudine Bianchi | June 7, 2017
Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
Katelyn Burrill | June 5, 2017
According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
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