Most Recent Post | Katelyn Burrill
You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the field for the day, they were incommunicado. They were left to their own devices to decipher cryptic (sometimes incomplete) work orders, fend off customers frustrated about long wait times, and scratch their head as they fielded curveballs.
As a field service professional, it’s hard to imagine wanting to journey back in time. The adve...
Katelyn Burrill | March 7, 2018
Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
Steve Smith | February 28, 2018
With the rise in the use of smartphones and other connected mobile devices, telecommunications operators have massive amounts of data at their disposal. 4G, wea...
Steve Smith | February 21, 2018
When a “bomb cyclone” unleashed ice and fury on residents along the East Coast at the start of 2018, Boston alone reported 14 inches of snow, ice, and recor...
ClickSoftware | February 14, 2018
In the past, field service organizations’ service delivery was compared only to that of service providers in the same industry. But today, field service organ...
ClickSoftware | February 7, 2018
The potential to increase efficiency, cut costs, and boost customer lifetime value in field service continues to grow as new technologies emerge. The rise of ar...
ClickSoftware | January 31, 2018
We are thrilled to announce Mark Cattini is joining ClickSoftware as Chief Executive Officer on February 1, 2018. His expertise in running SaaS companies and cu...
ClickSoftware | January 30, 2018
Latest release leverages machine learning and offers analytics to drive deeper insights for service leaders, expands security features
BURLINGTON, Mass., Jan...
ClickSoftware | January 24, 2018
We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered ...
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