Most Recent Post | Paul Whitelam
Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of careful planning and decisions made days, weeks, or even months in advance. But even the best laid plans can be disrupted by unexpected factors—traffic, extreme weather, customer cancellations. While there’s always going to be a gap between what you hope to accomplish and what actually gets done, you can shrink this gap by factoring in re...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
ClickSoftware | May 2, 2018
We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and...
ClickSoftware | April 25, 2018
Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving se...
Jonathan Kim | April 18, 2018
The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the...
Katelyn Burrill | April 11, 2018
Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...
ClickSoftware | April 4, 2018
We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando,...
Katelyn Burrill | March 28, 2018
Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come to...
Elliott Kim | March 21, 2018
Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
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