Most Recent Post | Barrett Coakley
Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." Read the previous blog here.
Managing a team of home health aides (HHAs) is a complex undertaking. While there are dozens of areas that affect quality of service, one of the most significant is scheduling. Optimized scheduling impacts patients, caregivers and scheduling coordinators and plays a major role in satisfaction for both the patient and provider....
Elliott Kim | August 7, 2018
While there are many field service management methods out there, not all are created equal. Some best practices may seem beneficial in theory, but when applied ...
Barrett Coakley | August 3, 2018
Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software."
This is the first i...
Barrett Coakley | August 1, 2018
In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organiz...
Barrett Coakley | July 25, 2018
Home healthcare aides and caregivers are passionate about what they do. They’re driven by making a meaningful difference in the lives of patients. But unfortu...
ClickSoftware | July 18, 2018
According to the Environmental Protection Agency, 1,300 deaths occur in the U.S. every year due to extreme heat. That’s not counting heat exhaustion hospitali...
Karo Kilfeather | July 11, 2018
Customers no longer see their relationship with your company as a single product or visit. They view it as an ongoing relationship. One where they hold the powe...
ClickSoftware | July 4, 2018
Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...
Barrett Coakley | June 26, 2018
With a rapidly aging population, the demand for home healthcare providers has peaked. Today 8.5 percent of people worldwide (617 million) are aged 65 and older....
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