Olympic performance-enhancing technology
The city of Beijing will swell from 15 million residents to 22 million inhabitants during the 2008 Olympics.
Therein lies perhaps the Olympics’ greatest challenge. CNC China, the city’s largest fixed line voice and data communications provider, must ensure seven million Olympics “customers” (athletes, coaches, officials, Olympics staff and spectators), along with more than 10 million existing Beijing customers, have reliable voice, broadband, video transmission and Internet service from Aug. 8 through Aug. 24.
CNC China will deploy and manage around 1,600 field technicians with different installation, maintenance and repair skills and special passes to get into each of nearly 60 venues to address problems quickly and ensure maximum uptime. Think that’s not a logistical challenge? What happens if video transmission stops in the middle of the 100 meter dash final? The Chinese government, which seems to have zero tolerance for event performance issues, would not be happy.
To help solve the scheduling nightmare, CNC China is using ClickSoftware’s automated workforce optimization technology to ensure the right technician with the right skills, parts and venue pass goes to the right job at the right time.
Categories:Field Service Management