Must Attend Sessions for Service Companies at SAP SAPPHIRE
Author: Jesse Sacknoff
For service companies, the time is now to take advantage of new technology enabling a richer, more personal customer experience while streamlining operations. But the question on everyone’s mind is where do we start, and how do we make changes across the entire organization.
For those attending SAP’s SAPPHIRE NOW next week, take the time to dive in and attend a few key sessions to help you start the process or hone your expertise if your business is already on the path to delivering world class service.
TUESDAY, JUNE 3
12:30 -12:50 pm
Telcos are facing increased industry regulation and consumer demand. To not only meet, but exceed customer goals, organizations must have flexible scheduling options for consumers, and keep mobile workers in the field connected to each other, the back office and the consumer. Attend this session for a demo of how SAP Workforce Scheduling and Optimization by ClickSoftware will empower the telecom industry.
4:30 – 6:00 pm
Preparing for Excellence: Leading Your Team to Success – Captain Chesley B. (Sully) Sullenberger, III. It may not seem that the pilot who landed his plane to safety on the Hudson operates like your service company, but on the contrary, the missions are similar. Your company must plan, plan, plan to ensure that on the day of service everyone is prepared and ready to execute. From the scheduling team to the field workers on the ground, everyone needs to be aligned and connected to ensure success and the best customer experience possible.
WEDNESDAY, JUNE 4
3 – 3:45 pm
Learn how Atmos Energy fundamentally changed the way they operate. They are improving customer service by providing committed appointment windows and better communication with customers. How did they make the change? By optimizing service scheduling and routings, while also perfecting a rapid emergency response plan. Atmos will discuss how they made the shift, the benefits of the new technology, and how they addressed the change management process.
5 – 5:20 pm
Service companies today must provide top-notch service, while streamlining operations. And to stay competitive, the best organizations are equipping mobile workers in the field with tools to keep connected and make proactive business decisions. Attend this session for a demo of how SAP Workforce Scheduling and Optimization by ClickSoftware empowers organizations of any size to be at the right job, at the right time, with the right resources and get the job done right, the first time.
THURSDAY, JUNE 5
9:00 – 10:30 am
Accelerating Customer Engagement through Co-innovation – How do you align your entire organization to be customer-centric? Former members of Saturday Night Live promise to present a funny overview of this serious topic.
Visit ClickSoftware at booth #533 for a demo of our scheduling and mobility solutions, as well as best practices collected from the hundreds of service companies we work with worldwide.