It’s Not Easy Bein’ Green…
As Kermit the Frog once sang: “It’s not easy bein’ green It seems you blend in with so many other ordinary things And people tend to pass you over ’cause you’re Not standing out like flashy sparkles in the water Or stars in the sky”.
Being green is not always flashy. For service organizations, your customers notice things such as how long they wait on the phone to set an appointment or how long they have to wait for the technician to arrive on site. They will notice the speed and reliability of the installation or repair, and they will notice how much it costs them to get the service. But will they notice that while you are meeting their above requests, you are also doing your best to preserve the environment? Well, sometimes they do. And more and more being green does build up your image. Increasingly, customers weigh environmental-friendliness as one of the factors in their selection of providers of equipment and services.
The Environment Agency is the leading public body for protecting and improving the environment in England and Wales. Like many service organizations, they have an impressive Customer Charter:
It’s our job to look after the environment and make it a better place – for you, and for future generations. Your environment is the air you breathe,the water you drink and the ground you walk on. Working with business,Government and society as a whole, we are making your environment cleaner and healthier.
But unlike many service organizations, they are putting their money where their mouth is and investing in technology to help them deliver upon their promises. The Environment Agency processes thousands of samples a day to ensure high standards of water quality. Deploying workforce optimization technology will increase sampling efficiency and help play a part in reducing the carbon footprint of the organization.
Categories:Workforce Management Trends