Improve Home Healthcare with Optimized Mobile Workforce Strategies
The sensitive nature of home-based healthcare requires provider organizations to closely monitor the activities of field care givers and react immediately when schedule changes occur. Patients who do not receive care or prompt communication when schedules change can become very vulnerable.
This is true not only in terms of the physical treatment they require, but also for the mental anguish they may incur. In addition to the patients themselves, healthcare provider organization also risk upsetting the patient’s family, which often plays a major role in selecting home-care providers. The family may switch their loved-one to another provider if sufficient care and communication are not delivered.
Managing field care giver schedules thus presents a challenge for provider organizations – particularly where the care giver workforce tends to work on a contract basis and workforces often turn over at a rapid rate. Providers that attempt to manage their field care personnel using manual intervention constantly run into many issues:
- Lack of Consistent Decision-Making Across the Scheduling Team
- Paper-Based Systems That Triple The Communication Effort
- Complex Communication Processes
- Changing Workforce Availability
- Lack of Visibility on the Day-to-Day Delivery of Appointments
Pure manual scheduling can work to certain point within some healthcare provider organizations. But when field workforces grow to more than 100 care givers, the scheduling of appointments and shifts starts to add up to significant administration time. The service organization may experience multiple negative impacts:
- Reduced Client Satisfaction and Care Giver Job Satisfaction
- Increased Cost to Deliver Care Plans
- Lost Revenue Due to Patients That Leave
To help healthcare organizations that deliver home-based services, ClickSoftware has authored a report that discusses the workforce management challenges faced by home care providers and how these challenges can be addressed by implementing a workforce management strategy that takes advantage of the latest scheduling optimization and mobility technologies.
As the report illustrates, the effective delivery of care plans using a large field workforce is a complicated scheduling exercise. Not having the visibility and control over care giver schedules undoubtedly leads to poor outcomes. Organizations that rely on manual scheduling struggle to scale their business as the system buckles under the amount of information that needs to be considered to schedule care plan appointments.
Successful home care delivery organizations that seek to grow and drive better outcomes for their clients need to employ workforce strategies that deliver favorable outcomes to their clients, their workforce and the business they operate under. The most successful organizations will be the ones that adopt a care delivery strategy that is client centric and cost focused with the scheduling logic to support these processes.