Friday, June 3rd – Coffee Break - ClickSoftware

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Friday, June 3rd – Coffee Break

June 3, 2011 ClickSoftware 0 Comments

It is Friday again which means it is time for another Clickipedia Coffee Break. Thank you to those who answered last week’s Coffee Break question. 

customer interaction management essential for field service organizationsThe average consumer is demanding.  With supermarkets making home deliveries, doctors’ appointments made and confirmed online, and reminders sent to all forms of electronics; we are used to being catered to.  Customer interaction is essential for field service organizations to capture the attention of the customer and to keep them coming back.  In essence, catering to your customer will be a game changer in your industry.  With tools at your fingertips such as field service scheduling solutions and mobile business apps, providing the customer with the best experience is not far from reach.  In which ways does your organization interact with customers?  Do you use social media channels such as Facebook and Twitter?  Do you provide online appointment creation and email reminders?    Email one or two examples to social@clicksoftware.com for your chance to win a $15 gift card to Amazon.  The 17th person to answer this question will win.  Please include your full name, company name, and email address to qualify for the prize.

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