Friday, April 22 - Coffee Break - ClickSoftware

ClickSoftware Blog

Friday, April 22 – Coffee Break

April 22, 2011 ClickSoftware 0 Comments

It is Friday again which means it is time for another Clickipedia Coffee Break. Thank you to those who tried their luck last week at Clickipedia’s Coffee Break. The answer to last week’s “Best in Class” Trivia Question was: 93% current performance in customer retention and 11% increase in service revenue over the previous 12 months and 74% level of workforce utilization.

KPI's for service businessThis week on Clickipedia, we posted a blog about ROI, discussing the idea that perhaps field service automation analysts should think outside of the box when measuring ROI.  The average company uses “safe measurements that are easily monitored, reported on, and defended” when it comes to analyzing return on investment.  However, there are individuals and companies that are breaking the mold and coming up with new, innovative ways to measure the ROI on their implemented field service automation solutions.  That prompted ClickSoftware to wonder: what key performance indicators does your field service organization measure to determine ROI Email us one or two examples at social@clicksoftware.com for your chance to win a $15 gift card to Amazon.  We will pick the two best submissions and post them in a later blog.

We will notify you via email if you have won. So take sip of coffee, enjoy our brain teasers, and feel free to give us feedback about what we can do to make your Coffee Break Fridays more beneficial to you and your company.

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