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First deliverable of Field Force Management Integration Interface Technical Committee posted for 30-day public review

October 27, 2011 ClickSoftware 0 Comments

Author: Israel Beniaminy

Last August, ClickSoftware joined several other companies and academic institutes in a Technical Committee to create a standard for Field Force Management Integration Interface as part of the activities of the OASIS international standards organization.

I am glad to announce that the first deliverable is now ready. It is a document describing business drivers, business use cases, and high level features requirements. As this post is being written, the committee is on the third day of a face-to-face meeting in Helsinki, accelerating the pace of developing the next deliverable: the standard’s specification document.

The formal announcement is included below.

My personal request from anyone who is interested in the inter-operability and integration of FFM components is: Please get involved. You don’t have to join the Technical Committee (though we’d appreciate it if you did) – just review the document and let us know what you think. Any questions, comments and suggestions will be very welcome, and may well shape the future of FFM integration.

Here is the formal announcement:

The Field Force Management (FFM) TC members have produced an updated Committee Note Draft (CND) and submitted this note for 30-day public review:

Field Force Management Integration Interface Requirements Version 1.0 Committee Note Draft 01 / Public Review Draft 01 12 September 2011

Specification Overview: This document describes the Field Force Management Integration Interface (FFMII) business drivers, business use cases, and high level features requirements.

TC Description:

The OASIS FFM TC addresses the data use and integration challenges faced by enterprises that deploy large field staffs to deliver services to customers. FFM TC members define a standard integration interface for use in relaying field work requests between centralized planning and field communication systems. Principal use cases include field work request dispatching and the reliable and scalable collection of data from the field. FFM is designed for use in products that support communication between field work operations and central data stores such as CRM contact info, job ticketing, inventory and accounting systems, installation records, etc.

Public Review Period:

The public review starts 26 October 2011 and ends 25 November 2011.

This is an open invitation to comment. OASIS solicits feedback from potential users, developers and others, whether OASIS members or not, for the sake of improving the interoperability and quality of its technical work.


The complete package of the prose specification document and related files are available in the ZIP distribution file at:

Additional information about the specification and the OASIS Field Force Management TC may be found at the TC’s public home page located at:

Comments may be submitted to the TC by any person through the use of the OASIS TC Comment Facility which can be accessed via the button labeled “Send A Comment” at the top of the TC public home page, or directly at:

Feedback submitted by TC non-members for this work and for other work of this TC is publicly archived and can be viewed at:

All comments submitted to OASIS are subject to the OASIS Feedback License, which ensures that the feedback you provide carries the same obligations at least as the obligations of the TC members. In connection with this public review of Field Force Management Integration Interface Requirements Version 1.0, we call your attention to the OASIS IPR Policy [2] applicable especially [3] to the work of this technical committee. All members of the TC should be familiar with this document, which may create obligations regarding the disclosure and availability of a member’s patent, copyright, trademark and license rights that read on an approved OASIS specification. OASIS invites any persons who know of any such claims to disclose these if they may be essential to the implementation of the above specification, so that notice of them may be posted to the notice page for this TC’s work.

========== Additional references:

[1] OASIS Field Force Management (FFM) TC


[3] #s10.2.3 RF on  Limited Terms


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