Field Service Success Story – Anglian Water
Anglian Water, part of the AWG Group, is located in the east of England and services the needs of around six million industrial, commercial, and domestic customers. It is geographically the largest water company within England and Wales, focusing primarily on providing high quality drinking water and wastewater services to their customers.
Anglian Water implemented ClickSoftware in 2006, and applied the full envelope of ClickSchedule’s capabilities, employing full automation, optimization, and real-time updates on field resource availability. By implementing a full scope of ClickSoftware products from demand forecasting to business analytics, Anglian Water was able to increase visibility in all aspects of field management.
In 2009, Anglian Water was awarded the National Customer Service Award, helped in part by the efficiency benefits of ClickSoftware’s field automation solution. Some of these benefits include:
- Increased service levels by 33%
- Reduced average travel time by 20%
- Decreased the work backlog by 95% in some process areas
- Decreased overtime by 11%
- 99.7% waste water compliance
Learn more about Anglian Water’s service optimization journey by watching this short video, highlighting how the organization has transformed their levels of service quality and service efficiency.