Enterprise Mobility in the Spotlight at SAP SAPPHIRE NOW
Author: Mark Walls
As SAP SAPPHIRE fast approaches and I finalize my schedule of must-attend sessions and meetings, it’s clear that Enterprise Mobility is now top of mind to attendees. The mobility movement has been steadily gaining industry acceptance, and is now front and center at this year’s conference. In fact, there’s a massive campus dedicated to mobile innovation.
And while mobility is a proven asset to any business, Field Service and Customer Service industries especially benefit from the basic ability to communicate instantly with the field and access back office data in real-time.
Field Services companies have long relied on some aspect of mobile communications with workers—but with the recent explosion of smartphones and tablets, these companies are seeking to use devices for everything from implementing narrow booking windows and providing optimized driving directions for workers in the field, to providing a complete analytical dashboard for traveling executives.
If you are attending SAPPHIRE, I encourage you to attend one of the demos of SAP Field Service Workforce Scheduling and Optimization by ClickSoftware, which is offered at the Mobile Campus. The solution provides real-time decision-making across all parts of the service cycle to increase productivity — from customer demand forecasting and capacity planning to shift/roster planning, scheduling, mobility and business analytics. Attendees will also learn how the functionality works as part of the end-to-end SAP platform, including ERP, CRM and EAM systems.
In addition, ClickSoftware is hosting the following Microforums at SAPPHIRE aimed at making real-time service a reality for your service business.
- Microforum: Maximizing Field Engineer Utilization with Advanced Scheduling Optimization & Mobility
Location: Run Better Campus, Tuesday 5/15 from 4:00 – 4:45pm EDT
When managing a field service business, a number of critical factors in field workforce management must be considered on a daily basis – ensuring that enough workers, with the right skills, are in the right place at the right time, and that crews or individuals are properly equipped and staffed to meet assigned workloads. Failure to do so can have a significant impact on costs, revenues, customer service levels and regulatory compliance. The real-time services of the SAP Workforce Scheduling and Optimization application by ClickSoftware helps you improve field service forecasting, planning, rostering, scheduling, and communications to increase efficiency and boost profitability.
- Microforum: Using Dynamic Resource Scheduling to Increase Project Visibility, Efficiency and Profitability
Location:PC605 , Wednesday, 5/16 from 2:00 – 2:45pm EDT
The Oil and Gas industry depends on orchestrating the highly complex scenarios of equipment and field workers coming together in such a way that projects are successfully completed on time and achieve the highest possible profitability. To ensure project success, optimal resource management is critical. How do you schedule your personnel, crews, and equipment to meet the demands of your operation and customer commitments? Do you have visibility into the current disposition of your jobs, equipment, or personnel? Do you have the ability to instantly receive the most updated information and deliver project work status details? Can you manage this level of detail for tens of thousands of people, crews and equipment and still maintain a single integrated environment?
We look forward to seeing everyone in person, answering questions, and learning from the many industry experts gathered under one roof. Please stop by our booth, #2822, and introduce yourself.