Delivering High Performance in the Service World:
What does high performance mean to your organisation? Is it improved customer service, maybe reduced overtime or reducing a work backlog?
Running at optimum efficiency is something we’re all concerned with in the current climate. It’s vital to measure performance against KPI’s and have a clear understanding of where you are today, where you want to be, and how you’re going to get there. ..and sometimes, it’s just nice to know how other people are doing it too!
Once a year ClickSoftware facilitates a user group conference, where customers from all over Europe come together to network and share best practices. ‘ClickConnect’ is a great opportunity to meet industry peers who are all embarking on similar service optimization journeys. Some customers are just starting out, while others have transformed their service operation and have a few stories to tell and lessons learned from their experiences! In particular, Rok, Portugal Telecom and Questar Gas will be presenting their experiences to date of revolutionizing service quality and service efficiency.
The conference is largely about learning from each other, and this year the theme for the event is ‘Delivering High Performance’. In addition to networking, you’ll be able to attend sessions focused on change management and managing contractors – and the ClickSoftware team, including Product Managers, Professional Services, Support and Executives will be available to meet with attendees.
This year, we’re also hosting a partner Pavilion. Here, you can connect with Leadent Edge, SAP, Motion Computing, Accenture, Brother and Panasonic.
So, if you’re curious to find out how your industry peers are striving to run at maximum productivity and minimum cost, and what steps they’re taking to achieve this, join us at ClickConnect Europe 2010.
This year’s conference will take place at the Hotel Porta Fira in Barcelona, 7-9 June.
Categories:Field Service Management