ClickSoftware Blog

ClickSoftware Receives 2014 Cable Spotlight Product of the Year Award

July 1, 2014 ClickSoftware 0 Comments

ClickSoftware’s solution for Communications Service Providers (CSPs) won the TMCnet Cable Spotlight Award for demonstrating exceptional innovation.

Enabling CSPs across the globe, such as Portugal Telecom, SaskTel  and Ledcor, to provide exceptional service while keeping operational costs in check, ClickSoftware is the premiere choice for industry leaders.  The solution benefits all stakeholders, including customers, operations and field teams.
Customers receive a convenient, more personal experience, including:

  • No waiting on the phone
  • Narrow appointment windows
  • Fast install & trouble service
  • Notifications on arrival updates
  • Easy upgrade: services & speed

Operations enjoy more visibility throughout the organization, including:

  • Dynamic capacity planning
  • Appointments by customer & job type
  • Automatic assignment of resources
  • Real-time field dispatch
  • Service performance measurement

Field Technicians become more empowered to deliver great service, while completing more jobs per day by:

  • Remote activation without calling operations
  • Pre-filled activity-based timesheets
  • Mobile personal assistance & auto-execution of routine tasks
  • Mobile knowledge & training

Learn More: Watch how Portugal Telecom powered their business through mobility




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