ClickReads: IoT is Transforming Field Service Delivery

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ClickReads: IoT Transforming Service Delivery and Implications

August 31, 2016 Haley Bucelewicz 0 Comments

Editor’s Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or look for the #ClickReads hashtag on Twitter. 

The Internet of Things (IoT) has evolved from a floating buzzword in the tech industry to our foreseeable future. With advancing technology, IoT has the potential to completely change our lives. And it’s not far-fetched to say that someday everything we use will be connected to the internet.

In fact, according to a Gartner Inc. forecast, there will be 6.4 billion connected things in use worldwide this year. And it’s expected to grow to 21 billion by 2020.

It’s no surprise that businesses are capitalizing on the IoT investment either. Field Service News recently reported IoT platform revenues will grow to 3 billion (about $3.4 billion) worldwide by 2020.

In the past week, two very different industries discussed IoT implementation.

First, Engadget reported that the Intel Company Recon is attempting to port Pokémon Go to a pair of smart glasses called the Jet. And anyone who is familiar with the Pokémon Go craze knows this could be big for the game as it allows players to play and pay attention to the world around them.

But what’s really interesting about this article is that this technology is not limited to improving this popular game. These augmented reality (AR) glasses could also be used for field service.

Last month, an article in Field Service Matters discussed new technology possibilities in field service, including how messaging apps, video collaboration, and AR could increase communication efficiency between field agents and dispatchers or service experts.

That brings us to the Massachusetts Bay Transportation Authority (MBTA). MIT Technology Review reported that by September, field mechanics will have AR smart glasses to communicate with expert technicians in its main maintenance facility.

With these examples in mind, it’s clear that IoT could mean great things for businesses. But as the well-known quote from the Spiderman series states, “With great power comes great responsibility.”

A proposal manager wrote in Industry Week that as IoT growth explodes, “it becomes more vital to think about standards and infrastructure to ensure data flows safely and efficiently.” With IoT growing so rapidly, it’s important to set standards so that we can continue to use it as a tool and bring it to its full potential.

You can read more about the IoT implementations in Pokémon Go and the MBTA in the links below:

And you can read more about the growing IoT industry and concerns here:

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