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Altech Netstar Sparks Efficiency with Better Visibility

Most Recent Post | ClickSoftware

Altech Netstar Sparks Efficiency with Better Visibility

Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech Netstar provides the most comprehensive private recovery service and infrastructure in southern Africa. To date they’ve recovered an excess of 60,000 stolen and hijacked vehicles. Altech Netstar mobilizes a workforce of more than 250 technicians and responds to several customer calls. They hold themselves to high standards to ensure ...
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Katelyn Burrill | November 8, 2017

Customer Satisfaction Will Drive Tech Innovation in Field Service

Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine l...
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Paul Whitelam | October 11, 2017

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
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Paul Whitelam | October 4, 2017

Toolkit for Engaging Aging Techs in Your Mobile Workforce Overhaul

Field service is facing a potential talent pinch as thousands of aging technicians retire. But those aging technicians set to retire in the next 10-15 years sti...
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Katelyn Burrill | September 27, 2017

What is Modern Mobile Workforce Management?

Mobility, mobile workforce, and mobile workforce management software are all top of mind for today’s field service executives. After all, in a smartphone-satu...
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ClickSoftware | September 20, 2017

How Dispatch Managers Can Bring Order to What Can Seem Like A Three-Ring Circus

Field service dispatch management is oddly enough, much like a circus. The dispatch manager basically has to be the ringmaster while doubling as a juggler on a ...
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Steve Smith | September 13, 2017

EMEA Utilities Smart Metering: A Roadmap for the Rest of the World?

In the UK and across Europe, smart metering is mandated. Both this technology and its governance are advanced well beyond the rest of the world. Meanwhile, othe...
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Steve Smith | August 30, 2017

3 Long Cycle Utilities Planning Hacks

In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
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Katelyn Burrill | August 23, 2017

5 Ideas for Improving Service Elasticity

Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
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