Most Recent Post | Elliott Kim
Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of disruptions, it’s important to have an accurate schedule and ensure each job is assigned to the appropriate person. Predictive field service, powered by machine learning and data science, is key in making this happen.
An important part of predictive field service is accurately estimating job duration. And it’s not as simple as usi...
Steve Smith | February 21, 2018
When a “bomb cyclone” unleashed ice and fury on residents along the East Coast at the start of 2018, Boston alone reported 14 inches of snow, ice, and recor...
ClickSoftware | February 14, 2018
In the past, field service organizations’ service delivery was compared only to that of service providers in the same industry. But today, field service organ...
Steve Smith | January 17, 2018
In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
Paul Whitelam | January 2, 2018
How many times have your dispatchers spent hours trying to create the perfect schedule only to have it ruined the day of service when an emergency job arises or...
ClickSoftware | December 27, 2017
The field service industry is constantly evolving, especially as new technology emerges and disrupts the space. Technologies like artificial intelligence (AI), ...
Katelyn Burrill | December 19, 2017
Service chain optimization begins with careful planning and forecasting, but doesn’t stop there. Dispatchers and technicians will face inevitable disruptions ...
Katelyn Burrill | December 6, 2017
While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
ClickSoftware | November 15, 2017
Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
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