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Home healthcare organizations face a unique challenge of balancing several conflicting interests. Somewhere between meeting strict regulatory compliances and delivering exceptional patient care, these organizations must also control costs and grow revenue.
And in an extremely dynamic market with changing regulations and emerging patient expectations, it’s key that these organizations remain proactive with service. Especially when the slightest inefficiency could impact everything from a pat...
Sumair Dutta | May 24, 2018
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy...
Katelyn Burrill | May 22, 2018
Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps...
Paul Whitelam | May 17, 2018
Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
ClickSoftware | May 2, 2018
We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and...
Elliott Kim | March 21, 2018
Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
Steve Smith | February 21, 2018
When a “bomb cyclone” unleashed ice and fury on residents along the East Coast at the start of 2018, Boston alone reported 14 inches of snow, ice, and recor...
ClickSoftware | February 14, 2018
In the past, field service organizations’ service delivery was compared only to that of service providers in the same industry. But today, field service organ...
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