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Workforce Management Trends

5 Ways to Prepare Your Utilities Team for Winter Weather

Most Recent Post | Steve Smith

5 Ways to Prepare Your Utilities Team for Winter Weather

When a “bomb cyclone” unleashed ice and fury on residents along the East Coast at the start of 2018, Boston alone reported 14 inches of snow, ice, and record-level flooding. The “bomb cyclone” left 65,000 residents without power, grounded more than 5,000 flights, and damaged innumerable vehicles, buildings, and roads. While the rest of the population avoided travel — many stranded indoors — a few men and women geared up and braved the elements to clear snow from roads and rooftops...
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ClickSoftware | February 14, 2018

Which Trends Are Shaping the Future of Field Service Management?

In the past, field service organizations’ service delivery was compared only to that of service providers in the same industry. But today, field service organ...
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Steve Smith | January 17, 2018

5 Reasons Predictive Field Service Management Becomes Reality in 2018

In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
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ClickSoftware | December 27, 2017

Webinar Replay: Field Service Management Trends You Can’t Ignore

The field service industry is constantly evolving, especially as new technology emerges and disrupts the space. Technologies like artificial intelligence (AI), ...
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Katelyn Burrill | December 6, 2017

What is Predictive Field Service?

While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
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ClickSoftware | November 15, 2017

Altech Netstar Sparks Efficiency with Better Visibility

Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
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Katelyn Burrill | November 8, 2017

Customer Satisfaction Will Drive Tech Innovation in Field Service

Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine l...
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Paul Whitelam | October 11, 2017

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
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Paul Whitelam | October 4, 2017

Toolkit for Engaging Aging Techs in Your Mobile Workforce Overhaul

Field service is facing a potential talent pinch as thousands of aging technicians retire. But those aging technicians set to retire in the next 10-15 years sti...
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