Most Recent Post | Shay Gonen
We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we almost never consider is the laws and rules that govern utilities, and the challenges of doing business in a highly regulated industry and keeping customers like us happy. While the inner workings of utility providers are a mystery to most consumers, careful observers can see they’re wrestling with powerful market and regulatory forces t...
ClickSoftware | June 14, 2017
Modern technology is moving faster than anyone—or any organization—can feasibly handle, with new apps, devices, and trends popping up nearly every day. Incr...
ClickSoftware | March 20, 2017
Even as the third richest man in the world, Warren Buffett has been famously slow to invest in even the most successful technology companies. Recently, he made ...
ClickSoftware | March 8, 2017
We’re living through exciting times in field service management. Because today there isn’t a single sector escaping digital disruption. The swift rise of s...
Haley Bucelewicz | November 2, 2016
Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the n...
ClickSoftware | September 19, 2016
On a mission to extend the definition of field service management, ClickSoftware, the leading provider of field service management software, announced two strat...
Haley Bucelewicz | August 31, 2016
Editor's Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ...
ClickSoftware | December 8, 2015
First published in Field Service News
Picture this: A customer service representative is helping an irate customer on the phone and becoming flustered and frus...
Stephen Carbone | September 10, 2015
Wearable Technology and Customer Service: 50 Innovative Examples
Remember watching cartoons and movies as a kid and seeing all of those awesome tech devic...
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