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Scheduling & Dispatch Management

Maximize Productivity with Truth-based Appointment Booking

Most Recent Post | Katelyn Burrill

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy customers, high service costs, and productivity loss throughout the day. If you simply give customers the slots they want until the schedule is full, you’re risking higher travel costs if job sites are all over the place. Underestimate job duration or travel time by even a few minutes and you could miss an appointment and lose a cust...
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Paul Whitelam | December 8, 2017

How to Deliver Smarter Service Scheduling: Learning from American Airlines

For most people, holidays are about spending time with family and loved ones, celebrating what matters most and likely enjoying a decadent meal. These are also ...
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Katelyn Burrill | December 6, 2017

What is Predictive Field Service?

While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
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ClickSoftware | November 29, 2017

cablex Increases Daily Job Completion by 15% with ClickSoftware

cablex constructs and maintains high-performance information and communication technology networks across Switzerland. From 19 locations, the staff of 1200 empl...
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ClickSoftware | November 1, 2017

Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge

Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focu...
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Paul Whitelam | October 25, 2017

3 Ways Field Service Scheduling Software is Evolving

Across industries, modern-day customers demand new levels of real-time communication and visibility when it comes to field service. Unfortunately, legacy soluti...
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ClickSoftware | October 18, 2017

What the Customer of Tomorrow Means for Field Service Scheduling Software

In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
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Paul Whitelam | September 7, 2017

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
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ClickSoftware | July 10, 2017

How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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