Most Recent Post | ClickSoftware
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the factors in a busy field service professional’s day that a business can control, the customer is not one of them.
Last-minute cancellations and no-shows are costly and frustrating, but they’re often an understandable response to overly broad appointment windows or general lack of communication and visibility from the service supplie...
Paul Whitelam | May 31, 2017
When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
ClickSoftware | May 22, 2017
Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...
ClickSoftware | May 10, 2017
Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality, quick, and...
ClickSoftware | May 3, 2017
SGS Automotive is the largest testing, inspection, and certification company in the world. Before SGS began working with ClickSoftware, they were experiencing a...
ClickSoftware | May 1, 2017
In the 1960s, futuristic predictions started really heating up. Technology journals were littered with flying cars, personal helicopters, time machines, space c...
ClickSoftware | April 24, 2017
Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smar...
ClickSoftware | April 17, 2017
Black Hills Energy provides gas and electricity for residential customers across eight different states. Utilities Systems Manager Dave Mutchler recognized the ...
ClickSoftware | March 22, 2017
Diebold Nixdorf is the largest global manufacturer and servicer of financial self-service equipment. Like any capital equipment organization, their customers re...
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