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Scheduling & Dispatch Management

Live Traffic Updates: The New Reality in Field Service Routing

Most Recent Post | Katelyn Burrill

Live Traffic Updates: The New Reality in Field Service Routing

Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps and Waze are essential for busy commuters who want to avoid traffic and minimize delays. Most people want to know exactly what time they’ll arrive at their final destination and what time they need to leave to arrive on time. No one wants to waste precious time in traffic, especially when we all have things to do. If the customer can d...
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Paul Whitelam | May 17, 2018

Actual Intelligence: The Key to Field Service Optimization

Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
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ClickSoftware | April 25, 2018

7 Field Service Scheduling Tips That Save Time and Increase Efficiency

Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving se...
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Katelyn Burrill | March 28, 2018

3 Reasons Not to Skip Field Service Forecasting and Planning

Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come to...
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Elliott Kim | March 21, 2018

4 Ways to Maximize the Value of Predictive Job Duration

Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
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Katelyn Burrill | January 3, 2018

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
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Paul Whitelam | January 2, 2018

Empower Field Service Decisions with Machine Learning

How many times have your dispatchers spent hours trying to create the perfect schedule only to have it ruined the day of service when an emergency job arises or...
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Paul Whitelam | December 8, 2017

How to Deliver Smarter Service Scheduling: Learning from American Airlines

For most people, holidays are about spending time with family and loved ones, celebrating what matters most and likely enjoying a decadent meal. These are also ...
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Katelyn Burrill | December 6, 2017

What is Predictive Field Service?

While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
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