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Scheduling & Dispatch Management

Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge

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Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge

Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focus on providing exceptional installation, preventative maintenance, and repair experiences. Prior to upgrading to Click Field Service Edge, Bosch was using an older version of ClickSoftware technology. While the software was operationally effective, Bosch sought an upgrade that would refresh their user interface and address process gaps...
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Paul Whitelam | October 25, 2017

3 Ways Field Service Scheduling Software is Evolving

Across industries, modern-day customers demand new levels of real-time communication and visibility when it comes to field service. Unfortunately, legacy soluti...
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ClickSoftware | October 18, 2017

What the Customer of Tomorrow Means for Field Service Scheduling Software

In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
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Paul Whitelam | September 7, 2017

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
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ClickSoftware | July 10, 2017

How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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Paul Whitelam | May 31, 2017

Are you ready for fully automated field service?

When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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ClickSoftware | May 22, 2017

Tremco Uses Automatic Scheduling to Improve Dispatch Process

Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...
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Haley Bucelewicz | May 10, 2017

Suramericana Improves Visibility with Real-Time Communication

Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality, quick, and...
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Haley Bucelewicz | May 3, 2017

SGS Automotive Manages Growth with Auto-Scheduling

SGS Automotive is the largest testing, inspection, and certification company in the world. Before SGS began working with ClickSoftware, they were experiencing a...
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