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Scheduling & Dispatch Management

Only You Can Prevent Customer No-Shows: How to Predict and Prevent Customer Cancellations

Most Recent Post | ClickSoftware

Only You Can Prevent Customer No-Shows: How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the factors in a busy field service professional’s day that a business can control, the customer is not one of them. Last-minute cancellations and no-shows are costly and frustrating, but they’re often an understandable response to overly broad appointment windows or general lack of communication and visibility from the service supplie...
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Paul Whitelam | May 31, 2017

Are you ready for fully automated field service?

When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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ClickSoftware | May 22, 2017

Tremco Uses Automatic Scheduling to Improve Dispatch Process

Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...
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ClickSoftware | May 10, 2017

Suramericana Improves Visibility with Real-Time Communication

Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality, quick, and...
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ClickSoftware | May 3, 2017

SGS Automotive Manages Growth with Auto-Scheduling

SGS Automotive is the largest testing, inspection, and certification company in the world. Before SGS began working with ClickSoftware, they were experiencing a...
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ClickSoftware | May 1, 2017

5 Scheduling & Dispatch Tips for a Changing Telecoms Service Landscape

In the 1960s, futuristic predictions started really heating up. Technology journals were littered with flying cars, personal helicopters, time machines, space c...
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ClickSoftware | April 24, 2017

Vivint Embraces New Technology and Optimizes Scheduling

Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smar...
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ClickSoftware | April 17, 2017

Black Hills Energy Improves Communication with Customers

Black Hills Energy provides gas and electricity for residential customers across eight different states. Utilities Systems Manager Dave Mutchler recognized the ...
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ClickSoftware | March 22, 2017

Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers

Diebold Nixdorf is the largest global manufacturer and servicer of financial self-service equipment. Like any capital equipment organization, their customers re...
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