Most Recent Post | Katelyn Burrill
Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy customers, high service costs, and productivity loss throughout the day.
If you simply give customers the slots they want until the schedule is full, you’re risking higher travel costs if job sites are all over the place. Underestimate job duration or travel time by even a few minutes and you could miss an appointment and lose a cust...
Paul Whitelam | December 8, 2017
For most people, holidays are about spending time with family and loved ones, celebrating what matters most and likely enjoying a decadent meal. These are also ...
Katelyn Burrill | December 6, 2017
While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
ClickSoftware | November 29, 2017
cablex constructs and maintains high-performance information and communication technology networks across Switzerland. From 19 locations, the staff of 1200 empl...
ClickSoftware | November 1, 2017
Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focu...
Paul Whitelam | October 25, 2017
Across industries, modern-day customers demand new levels of real-time communication and visibility when it comes to field service. Unfortunately, legacy soluti...
ClickSoftware | October 18, 2017
In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
Paul Whitelam | September 7, 2017
Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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