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Field Service Management

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Most Recent Post | Paul Whitelam

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globally as SAP Scheduling and Resource Management. This cloud-based solution combines ClickSoftware’s unparalleled capabilities and expertise in field service management with SAP’s undisputed stature in enterprise software. The solution is now available through SAP’s Digital Supply Chain—addressing a market where, according to...
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Steve Smith | August 30, 2017

3 Long Cycle Utilities Planning Hacks

In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
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Katelyn Burrill | August 23, 2017

5 Ideas for Improving Service Elasticity

Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
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Katelyn Burrill | July 17, 2017

3 Best Practices for Capacity Planning

If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
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Jo Wakeling | July 12, 2017

ClickSoftware Meets Industry Leaders To Talk Field Service Management

Late last month, 15 business leaders joined ClickSoftware at the St James’ Hotel and Club in London for an evening of lively discussion on the topic of field ...
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ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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Shay Gonen | June 28, 2017

How 6 Technology Trends are Changing the Business of Utilities

We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
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Katelyn Burrill | June 5, 2017

Contractor Management: Managing External Employees

According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
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Paul Whitelam | May 31, 2017

Are you ready for fully automated field service?

When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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