Most Recent Post | Paul Whitelam
Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globally as SAP Scheduling and Resource Management. This cloud-based solution combines
ClickSoftware’s unparalleled capabilities and expertise in field service management with SAP’s undisputed stature in enterprise software.
The solution is now available through SAP’s Digital Supply Chain—addressing a market where, according to...
Steve Smith | August 30, 2017
In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
Katelyn Burrill | August 23, 2017
Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
Katelyn Burrill | July 17, 2017
If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
Jo Wakeling | July 12, 2017
Late last month, 15 business leaders joined ClickSoftware at the St James’ Hotel and Club in London for an evening of lively discussion on the topic of field ...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Shay Gonen | June 28, 2017
We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
Katelyn Burrill | June 5, 2017
According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
Paul Whitelam | May 31, 2017
When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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