Most Recent Post | Katelyn Burrill
Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine learning. Predictions about the future of innovation vary greatly, but there’s one element inherent within every developing technology—all are being utilized to impact customer experience.
ClickSoftware is thrilled to be included in Gartner’s Magic Quadrant as a Leader in Field Service Management (FSM) for the sixth time in a row....
ClickSoftware | November 1, 2017
Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focu...
Paul Whitelam | October 25, 2017
Across industries, modern-day customers demand new levels of real-time communication and visibility when it comes to field service. Unfortunately, legacy soluti...
Paul Whitelam | October 11, 2017
You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
Paul Whitelam | September 27, 2017
We believe ClickSoftware’s ability to meet the evolving needs of the most sophisticated service organizations has once again earned us a coveted space among l...
Paul Whitelam | September 7, 2017
Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
Steve Smith | August 30, 2017
In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
Katelyn Burrill | August 23, 2017
Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
Katelyn Burrill | July 17, 2017
If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
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