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Field Service Management

Which Trends Are Shaping the Future of Field Service Management?

Most Recent Post | ClickSoftware

Which Trends Are Shaping the Future of Field Service Management?

In the past, field service organizations’ service delivery was compared only to that of service providers in the same industry. But today, field service organizations are also being compared to the likes Amazon and Uber, who have introduced disruptive and highly effective service models. Customers now demand the speed, visibility, personalization, and real-time communication that these new service models offer. With the field service market constantly changing, and customer expectations at ...
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ClickSoftware | February 7, 2018

ClickSoftware Experts Weigh in On Field Service Management in 2H 2017

The potential to increase efficiency, cut costs, and boost customer lifetime value in field service continues to grow as new technologies emerge. The rise of ar...
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ClickSoftware | January 24, 2018

ClickSoftware Enables Predictive Field Service in Latest Field Service Edge Release

We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered ...
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Steve Smith | January 17, 2018

5 Reasons Predictive Field Service Management Becomes Reality in 2018

In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
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ClickSoftware | January 11, 2018

SGN Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization

We’re pleased to announce that SGN, the United Kingdom’s second largest gas distributor, has selected ClickSoftware’s SaaS-based Field Service Edge to aut...
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Katelyn Burrill | January 3, 2018

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
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ClickSoftware | December 27, 2017

Webinar Replay: Field Service Management Trends You Can’t Ignore

The field service industry is constantly evolving, especially as new technology emerges and disrupts the space. Technologies like artificial intelligence (AI), ...
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Katelyn Burrill | December 20, 2017

The Data Behind Predictive Field Service

In a fantasy novel or movie, it’s magic or an innate “gift” that allows people to see the future. In reality, it’s data (and lots of it) that powers pre...
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ClickSoftware | December 13, 2017

Disruption, Development, and Diversity in Field Service

Recently, ClickSoftware and Field Service News partnered on a Think Tank Session in London. Senior field service professionals from varying sectors and company ...
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