Most Recent Post | ClickSoftware
Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom on the horizon, machine-to-machine connections driven by the Internet of Things are creating data spikes beyond anything we could have previously thought possible, and smartphone behavior continues to pose new challenges and opportunities.
And customer experience expectations have never been higher, as digital natives like Airbnb, Ube...
ClickSoftware | June 13, 2018
From streamlining scheduling to increasing the productivity of your remote workforce to enhancing customer experience, a modern field service management softwar...
ClickSoftware | June 6, 2018
Home healthcare organizations face a unique challenge of balancing several conflicting interests. Somewhere between meeting strict regulatory compliances and de...
ClickSoftware | May 30, 2018
Contributors: Prathima Rao, Senior Project Manager; Mor Angel, Solution Architect; Justin Ugerio, Solution Architect (ClickSoftware Professional Services)
Sumair Dutta | May 24, 2018
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy...
Katelyn Burrill | May 22, 2018
Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps...
Paul Whitelam | May 17, 2018
Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
ClickSoftware | May 2, 2018
We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and...
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