Most Recent Post | Katelyn Burrill
If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, or storms that postpone service. No matter how early or strategically you plan, there’s bound to be a disruption on the day of service.
Good capacity planning is the art and science of ensuring you have enough field resources available to do the scheduled and unscheduled work on any given day. Schedule too many resources, and you’re...
Jo Wakeling | July 12, 2017
Late last month, 15 business leaders joined ClickSoftware at the St James’ Hotel and Club in London for an evening of lively discussion on the topic of field ...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Shay Gonen | June 28, 2017
We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
Katelyn Burrill | June 5, 2017
According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
Paul Whitelam | May 31, 2017
When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
Paul Whitelam | May 24, 2017
Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lu...
ClickSoftware | May 17, 2017
Ledcor designs, builds, operates, and maintains projects all over North America. Their Technical Services division preforms telecommunications infrastructure b...
ClickSoftware | May 15, 2017
Back in 2014, CSG conducted a study among field service customers which revealed a full 89% desired an “Uber-like” tool that provided technician loc...
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