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Field Service Management

Customer Satisfaction Will Drive Tech Innovation in Field Service

Most Recent Post | Katelyn Burrill

Customer Satisfaction Will Drive Tech Innovation in Field Service

Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine learning. Predictions about the future of innovation vary greatly, but there’s one element inherent within every developing technology—all are being utilized to impact customer experience. ClickSoftware is thrilled to be included in Gartner’s Magic Quadrant as a Leader in Field Service Management (FSM) for the sixth time in a row....
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ClickSoftware | November 1, 2017

Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge

Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focu...
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Paul Whitelam | October 25, 2017

3 Ways Field Service Scheduling Software is Evolving

Across industries, modern-day customers demand new levels of real-time communication and visibility when it comes to field service. Unfortunately, legacy soluti...
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Paul Whitelam | October 11, 2017

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
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Paul Whitelam | September 27, 2017

ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for 6th Consecutive Time

We believe ClickSoftware’s ability to meet the evolving needs of the most sophisticated service organizations has once again earned us a coveted space among l...
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Paul Whitelam | September 7, 2017

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
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Steve Smith | August 30, 2017

3 Long Cycle Utilities Planning Hacks

In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
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Katelyn Burrill | August 23, 2017

5 Ideas for Improving Service Elasticity

Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
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Katelyn Burrill | July 17, 2017

3 Best Practices for Capacity Planning

If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
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