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Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and environmental awareness. Visibility into the service process is important to their customers, so Fisher & Paykel strives to deliver complete transparency. No one wants to wait at home all day for a tech to arrive—people are busy and time is valuable.
Fisher & Paykel is B2B2C, which brings customer experience challenges. In ...