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Fisher & Paykel Enhances Customer Experiences

Most Recent Post | ClickSoftware

Fisher & Paykel Enhances Customer Experiences

Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and environmental awareness. Visibility into the service process is important to their customers, so Fisher & Paykel strives to deliver complete transparency. No one wants to wait at home all day for a tech to arrive—people are busy and time is valuable. Fisher & Paykel is B2B2C, which brings customer experience challenges. In ...
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ClickSoftware | April 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q1 2017

We’re facing exciting times in field service management. As the world undergoes digital transformation, customers expect faster, more transparent, and mor...
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ClickSoftware | March 15, 2017

How the Internet of Things is Transforming Field Service

Gartner forecasts that 20.8 billion connected "things" will be in use worldwide in 2020. This interconnected world will provide a wealth of new opportunities ...
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ClickSoftware | May 3, 2016

30 Field Service Managers, Consultants, and Business Leaders Reveal the Best Way to Motivate Field Service Employees

Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction....
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ClickSoftware | May 3, 2016

Social Media and the rise of customer-obsessed commerce

It’s expected that when you do any sort of online shopping, you look at reviews of whatever you’re buying. From computers to furniture and even socks, you c...
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Kristin Amico | April 7, 2015

Talent, Data, Value: Key Takeaways from Services Executive Symposium

The general symposium theme of improving profitably through services partnership and customer commitment ran through much of the event’s discussions. The crux...
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Robert Stanley | January 19, 2015

How Data Deprived Are You? Take the Interactive Quiz

You’ve been doing service for years, but have you been collecting the data? And is your data the right data to help you make decisions?  A new interactive Qu...
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