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Field Service Engagement

Maximize Productivity with Truth-based Appointment Booking

Most Recent Post | Katelyn Burrill

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy customers, high service costs, and productivity loss throughout the day. If you simply give customers the slots they want until the schedule is full, you’re risking higher travel costs if job sites are all over the place. Underestimate job duration or travel time by even a few minutes and you could miss an appointment and lose a cust...
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Paul Whitelam | October 4, 2017

Toolkit for Engaging Aging Techs in Your Mobile Workforce Overhaul

Field service is facing a potential talent pinch as thousands of aging technicians retire. But those aging technicians set to retire in the next 10-15 years sti...
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ClickSoftware | May 29, 2017

Fisher & Paykel Enhances Customer Experiences

Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and...
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ClickSoftware | April 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q1 2017

We’re facing exciting times in field service management. As the world undergoes digital transformation, customers expect faster, more transparent, and mor...
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ClickSoftware | March 15, 2017

How the Internet of Things is Transforming Field Service

Gartner forecasts that 20.8 billion connected "things" will be in use worldwide in 2020. This interconnected world will provide a wealth of new opportunities ...
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ClickSoftware | May 3, 2016

30 Field Service Managers, Consultants, and Business Leaders Reveal the Best Way to Motivate Field Service Employees

Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction....
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ClickSoftware | May 3, 2016

Social Media and the rise of customer-obsessed commerce

It’s expected that when you do any sort of online shopping, you look at reviews of whatever you’re buying. From computers to furniture and even socks, you c...
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Kristin Amico | April 7, 2015

Talent, Data, Value: Key Takeaways from Services Executive Symposium

The general symposium theme of improving profitably through services partnership and customer commitment ran through much of the event’s discussions. The crux...
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Robert Stanley | January 19, 2015

How Data Deprived Are You? Take the Interactive Quiz

You’ve been doing service for years, but have you been collecting the data? And is your data the right data to help you make decisions?  A new interactive Qu...
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