Most Recent Post | Paul Whitelam
Field service is facing a potential talent pinch as thousands of aging technicians retire. But those aging technicians set to retire in the next 10-15 years still make up a big portion of today’s service workforce. Meanwhile nearly every service organization today is engaging in some sort of technical advancement. What is your organization doing to advance knowledge, mobile adoption, and technology culture around older workers?
Mobility stands to improve productivity, efficiency, and schedu...
Katelyn Burrill | September 27, 2017
Mobility, mobile workforce, and mobile workforce management software are all top of mind for today’s field service executives. After all, in a smartphone-satu...
Katelyn Burrill | June 5, 2017
According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
Paul Whitelam | May 18, 2017
May 31 is “National Autonomous Vehicles Day,” a chance for the world to show some love to the cars of the future. Autonomous vehicles are increasingly prese...
ClickSoftware | February 1, 2017
The astonishing pace of change in mobile devices and customer behavior has left many field service organizations desperate. Our customers are more mobile than e...
ClickSoftware | January 30, 2017
We are living through a global wearables popularity explosion. As more smartwatches, glasses, and voice-activated devices continue to hit the shelves, the size ...
Jeanine Sterling | January 24, 2017
Today’s companies are under tremendous pressure to innovate and differentiate. From small boutiques to giant Fortune 500 corporations, a digital transformatio...
Haley Bucelewicz | October 5, 2016
Editor’s Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for t...
ClickSoftware | September 22, 2016
ClickSoftware announced today that Frost & Sullivan has named it the the company North American Mobile Workforce Management Company of the Year designation....
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