Most Recent Post | Katelyn Burrill
According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contracted technicians will have direct contact with your customers, so it’s important that they maximize the full potential of the interaction. You probably stress the importance of customer experience with your own employees, and have some visibility into their customer interactions. But how can you ensure contracted employees are doing their...
Haley Bucelewicz | October 5, 2016
Editor’s Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for t...
ClickSoftware | September 22, 2016
ClickSoftware announced today that Frost & Sullivan has named it the the company North American Mobile Workforce Management Company of the Year designation....
Haley Bucelewicz | August 15, 2016
Live video has been an emergent communication technology in the field service industry. Panasonic recently wrote a blog post discussing how live video is trans...
Mike Karlskind | June 16, 2016
We continue our Service is Hard blog series this week by addressing the topic of mobility and why it can prove a challenge for field service management. As ...
ClickSoftware | March 29, 2016
Guest Blogger: Diabsolut Field Service Management
Mobility is now a key part of our lives. Smartphones and tablets have disrupted a lot of industries by...
ClickSoftware | March 22, 2016
What caught your attention on ClickSoftware’s blog? Was it the numerous posts about mobility and apps? Maybe you preferred the expansive articles containing r...
Howard Lear | February 9, 2016
Up until earlier this year, I was totally ignorant of the usefulness of mobile technology in the workplace. My first clue regarding its usefulness was about fiv...
Dana Liberty | January 14, 2016
Accelerating Innovation to Our Customers via the AppExchange
Up until recently, enterprise apps seemed like they were still stuck in the Stone Age [some of the...
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