Most Recent Post | Karo Kilfeather
Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change is paramount. But according to McKinsey, 70% of change management programs fail to achieve their goals. Ask any company leader why, and they’ll be quick to quote truisms, proverbs, and cliches.
“No battle plan survives contact with the enemy...”
“People aren’t afraid of change, they’re afraid of being changed...”
ClickSoftware | June 14, 2017
Modern technology is moving faster than anyone—or any organization—can feasibly handle, with new apps, devices, and trends popping up nearly every day. Incr...
Haley Bucelewicz | November 23, 2016
Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ne...
ClickSoftware | September 20, 2016
The UK lags behind the rest of Europe when it comes to preparedness for the European Court of Justice latest ruling on the Working Time Directive (WTD). That is...
Mike Karlskind | August 2, 2016
Following up on our Service is Hard blog series, today we’re discussing the topic of “change management” and how this adds to the challenges of field ser...
ClickSoftware | May 3, 2016
Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction....
ClickSoftware | April 19, 2016
Staff scheduling and planning consumes hours of managers’ and dispatchers’ time. Staff scheduling and planning does not simply entail filling out a calendar...
ClickSoftware | February 20, 2015
Author: Katelyn Burrill
If you ask most service executives if they are satisfied with the data they have available to make real time strategic decisions, the...
ClickSoftware | February 17, 2015
Author: Marco Raffaelli
Keeping employees motivated is a complicated task. Sales managers often find themselves trying to narrow down the best engagement met...
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