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Employee Motivation

How to Get Your Field Service Team Excited About New FSM Technology

Most Recent Post | Jonathan Kim

How to Get Your Field Service Team Excited About New FSM Technology

The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the case of mission-critical implementations like field service management (FSM) solutions, a strong change management strategy is necessary to win the buy-in of the users—who will ultimately determine the value and adoption of the technology. Some organizations might be running their field service operations on fancy Excel spreadsheets...
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Katelyn Burrill | April 11, 2018

3 Ways Millennial Talent Can Transform Field Service

Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...
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Karo Kilfeather | July 19, 2017

Why Change Management Fails, and Why Field Service Needs It More than Ever

Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change i...
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Paul Whitelam | July 11, 2017

Engage Your Employees Part 4: Technology to Foster Engagement

If you’ve been keeping up with our Engage Your Employees series, you know by now that employee engagement is critical for workplace productivity and customer ...
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Paul Whitelam | June 27, 2017

Engage Your Employees Part 3: Managing Millennials

Millennials don’t always get the best reputation. Boomers often say they’re lazy, privileged, ungrateful, and glued to their phones. But they’re also tech...
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Katelyn Burrill | June 22, 2017

Field Service Trends: Boomers & Millennials are The Perfect Pair

When you hear the word millennial, what’s the first thing that comes to mind? Lazy? Entitled? Socially awkward? Tech savvy? No matter your opinion, there’...
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Paul Whitelam | June 20, 2017

Engage Your Employees Part 2: Costs of a Disengaged Workforce

It’s not uncommon for employees to feel their accomplishments and efforts are ignored by their company. As a result, a mere third of the United States working...
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ClickSoftware | June 14, 2017

Pulse of the Modern Field Service Technician: 2017 Stats & Trends

Modern technology is moving faster than anyone—or any organization—can feasibly handle, with new apps, devices, and trends popping up nearly every day. Incr...
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Paul Whitelam | June 13, 2017

Engage Your Employees Part 1: How Are Engaged Employees and Customer Experience Connected?

Can you remember your last bad retail experience? Maybe you were making a large purchase, like a computer, and wanted to find the best one to fit your needs. Yo...
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