Most Recent Post | Claudine Bianchi
In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no longer make them stand out. Instead, customer service has become the main strategic differentiator for businesses.
In the video below, ClickSoftware Chief Marketing Officer Claudine Bianchi introduces the role of the service technician as a brand ambassador and discusses the importance of maximizing every customer interaction. Claudine e...
ClickSoftware | June 19, 2017
There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
Claudine Bianchi | June 7, 2017
Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
ClickSoftware | May 29, 2017
Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and...
Paul Whitelam | May 24, 2017
Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lu...
ClickSoftware | May 15, 2017
Back in 2014, CSG conducted a study among field service customers which revealed a full 89% desired an “Uber-like” tool that provided technician location an...
ClickSoftware | May 8, 2017
In over 30 years of research on customer service, New York Times Best-Selling Author and Customer Experience expert Shep Hyken has witnessed the same trend: cus...
Haley Bucelewicz | April 17, 2017
Black Hills Energy provides gas and electricity for residential customers across eight different states. Utilities Systems Manager Dave Mutchler recognized the ...
Haley Bucelewicz | March 29, 2017
The webinar "Improve Your Bottom Line With Better Customer Experiences in the Field" discusses customer experience from both the business to busi...
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