service edge banner light blue banner

Customer Satisfaction

Telco Industry Falling Behind in Customer Service

Most Recent Post | Steve Smith

Telco Industry Falling Behind in Customer Service

There is a clear dissonance between what service organizations, such as telecommunications, are delivering and what customers expect. The telco industry is a highly competitive market, with organizations likely to invest, and compete, with each other for customer experience and acquisition. Understandably, telco customers hold high expectations for the service that they are paying for, yet the telco industry simply isn’t offering the expected experience to its customer base. In light of the...
Read more

Karo Kilfeather | August 1, 2017

When Great Products Aren’t Good Enough—Learning to Sell Customer Experience

The old adage “you get what you pay for” has been a way to shrug off poor product or service quality for as long as most of us can remember. For consumers w...
Read more

ClickSoftware | July 10, 2017

How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
Read more

Claudine Bianchi | July 5, 2017

Delighting Your Customers with Value

Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
Read more

ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Read more

Claudine Bianchi | June 26, 2017

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
Read more

Claudine Bianchi | June 21, 2017

How Customer Experience & Branding Tie into Service

In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
Read more

ClickSoftware | June 19, 2017

Top Tips for Social Customer Care in Field Service

There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
Read more

Paul Whitelam | June 13, 2017

Engage Your Employees Part 1: How Are Engaged Employees and Customer Experience Connected?

Can you remember your last bad retail experience? Maybe you were making a large purchase, like a computer, and wanted to find the best one to fit your needs. Yo...
Read more

Ready to transform your business? So are we.

Get started
x

Join us for ClickConnect 2016!

The Leading Mobile Workforce Management business and educational conference

Register Today