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Customer Satisfaction

Why Consistency Matters in Branding

Most Recent Post | Claudine Bianchi

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is much cheaper than onboarding new employees, and allows businesses to easily expand coverage. But working with an external workforce comes with challenges. The contractors have their own objectives and value systems that may not align with your brand. In the video below, ClickSoftware Chief Marketing Officer Claudine Bianchi discusses the...
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Claudine Bianchi | June 21, 2017

How Customer Experience & Branding Tie into Service

In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
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ClickSoftware | June 19, 2017

Top Tips for Social Customer Care in Field Service

There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
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Claudine Bianchi | June 7, 2017

Real Insight: Building a Big Data Bridge to Customer Satisfaction

Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
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ClickSoftware | May 29, 2017

Fisher & Paykel Enhances Customer Experiences

Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and...
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Paul Whitelam | May 24, 2017

Predictive Travel: Can You Afford Not to See the Future?

Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lu...
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ClickSoftware | May 15, 2017

7 Insights from Our “Uberization” Field Service Report

Back in 2014, CSG conducted a study among field service customers which revealed a full 89% desired an “Uber-like” tool that provided technician location an...
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ClickSoftware | May 8, 2017

Four Customer Service Tips from a Customer Experience Expert

In over 30 years of research on customer service, New York Times Best-Selling Author and Customer Experience expert Shep Hyken has witnessed the same trend: cus...
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Haley Bucelewicz | April 17, 2017

Black Hills Energy Improves Communication with Customers

Black Hills Energy provides gas and electricity for residential customers across eight different states. Utilities Systems Manager Dave Mutchler recognized the ...
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