Most Recent Post | ClickSoftware
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the factors in a busy field service professional’s day that a business can control, the customer is not one of them.
Last-minute cancellations and no-shows are costly and frustrating, but they’re often an understandable response to overly broad appointment windows or general lack of communication and visibility from the service supplie...
Claudine Bianchi | July 5, 2017
Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Claudine Bianchi | June 26, 2017
In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
Claudine Bianchi | June 21, 2017
In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
ClickSoftware | June 19, 2017
There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
Claudine Bianchi | June 7, 2017
Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
ClickSoftware | May 29, 2017
Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and...
Paul Whitelam | May 24, 2017
Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lu...
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