Most Recent Post | Haley Bucelewicz
Black Hills Energy provides gas and electricity for residential customers across eight different states. Utilities Systems Manager Dave Mutchler recognized the need to prepare for the future of utilities. His team was dealing with an aging workforce, and an increase in smart and mobile devices at the same time.
It’s important that utilities companies solve customer issues on the first visit. Otherwise, the customer must go without heat or electricity, which is not an option in today’s world...