Most Recent Post | Katelyn Burrill
Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a personalized wardrobe for less than you’d pay in store. Want thousands of movies? Options abound on Netflix, Hulu, or YouTube TV. Everything from home healthcare to real estate has been reshaped by a consumer economy that demands instant answers and lightning-fast service.
Whatever room for error in customer service existed before is gone.
ClickSoftware | November 15, 2017
Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
Katelyn Burrill | November 8, 2017
Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine l...
ClickSoftware | October 18, 2017
In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
Paul Whitelam | October 11, 2017
You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
ClickSoftware | August 9, 2017
In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specific...
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
Claudine Bianchi | July 5, 2017
Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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