Most Recent Post | ClickSoftware
In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specifically, the current challenges include supporting a seemingly endless onslaught of new technologies and services, and fending off new competition in the form of low-cost and over-the-top (OTT) service providers.
Consider the following key trends:
Competitive OTT services are siphoning off significant revenues. New OTT apps are dive...
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
Claudine Bianchi | July 5, 2017
Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Claudine Bianchi | June 26, 2017
In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
Claudine Bianchi | June 21, 2017
In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
ClickSoftware | June 19, 2017
There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
Claudine Bianchi | June 7, 2017
Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
ClickSoftware | May 29, 2017
Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and...
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