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Customer Satisfaction

5 Signs You’re Not Achieving Maximum Field Service Efficiency

Most Recent Post | Katelyn Burrill

5 Signs You’re Not Achieving Maximum Field Service Efficiency

Did you know that 52 percent of field service businesses still do things manually? And according to Stratistics MRC, the global field service market is expected to grow from $1.78 billion in 2016 to $4.45 billion by 2022. Advances in field service technology can reduce the manual work keeping you from activities that could grow your business. Modern solutions integrate AI and machine learning so your organization can get predictive with massive amounts of data, increase scheduling accuracy...
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Barrett Coakley | August 3, 2018

Improving the Patient Experience with Field Service Management Software

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." This is the first i...
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Karo Kilfeather | July 11, 2018

5 Ways Field Service Can Engage Customers on the Customer Journey

Customers no longer see their relationship with your company as a single product or visit. They view it as an ongoing relationship. One where they hold the powe...
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Katelyn Burrill | March 7, 2018

4 Keys to Unlocking Your Predictive Field Service Customer Satisfaction Engine

Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
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Karo Kilfeather | January 16, 2018

6 Ways to Start Measuring Customer Experience without NPS

The field service organization is often a customer’s only means of direct interaction with your business. Ensuring the customer is happy is a common business ...
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ClickSoftware | November 15, 2017

Altech Netstar Sparks Efficiency with Better Visibility

Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
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Katelyn Burrill | November 8, 2017

Customer Satisfaction Will Drive Tech Innovation in Field Service

Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine l...
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Karo Kilfeather | October 18, 2017

What the Customer of Tomorrow Means for Field Service Scheduling Software

In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
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Paul Whitelam | October 11, 2017

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
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