Most Recent Post | Katelyn Burrill
Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a personalized wardrobe for less than you’d pay in store. Want thousands of movies? Options abound on Netflix, Hulu, or YouTube TV. Everything from home healthcare to real estate has been reshaped by a consumer economy that demands instant answers and lightning-fast service.
Whatever room for error in customer service existed before is gone....
Karo Kilfeather | January 16, 2018
The field service organization is often a customer’s only means of direct interaction with your business. Ensuring the customer is happy is a common business ...
ClickSoftware | November 15, 2017
Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
Katelyn Burrill | November 8, 2017
Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine l...
Karo Kilfeather | October 18, 2017
In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
Paul Whitelam | October 11, 2017
You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
ClickSoftware | August 15, 2017
With companies like Uber, Amazon, and Airbnb delivering on-demand service, customer expectations are higher than ever. Customers not only demand visibility into...
ClickSoftware | August 9, 2017
In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specific...
Steve Smith | August 8, 2017
There is a clear dissonance between what service organizations, such as telecommunications, are delivering and what customers expect. The telco industry is a hi...
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