service edge banner light blue banner

Customer Satisfaction

4 Keys to Unlocking Your Predictive Field Service Customer Satisfaction Engine

Most Recent Post | Katelyn Burrill

4 Keys to Unlocking Your Predictive Field Service Customer Satisfaction Engine

Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a personalized wardrobe for less than you’d pay in store. Want thousands of movies? Options abound on Netflix, Hulu, or YouTube TV. Everything from home healthcare to real estate has been reshaped by a consumer economy that demands instant answers and lightning-fast service. Whatever room for error in customer service existed before is gone. ...
Read more

Karo Kilfeather | January 16, 2018

6 Ways to Start Measuring Customer Experience without NPS

The field service organization is often a customer’s only means of direct interaction with your business. Ensuring the customer is happy is a common business ...
Read more

ClickSoftware | November 15, 2017

Altech Netstar Sparks Efficiency with Better Visibility

Altech Netstar is a pioneer in the stolen vehicle tracking and recovery (SVR) industry in South Africa. With over 600,000 vehicles under its protection, Altech ...
Read more

Katelyn Burrill | November 8, 2017

Customer Satisfaction Will Drive Tech Innovation in Field Service

Technology is evolving daily and catalyzing spirited conversations around topics from artificial intelligence (AI) to the Internet of Things (IoT) and machine l...
Read more

Karo Kilfeather | October 18, 2017

What the Customer of Tomorrow Means for Field Service Scheduling Software

In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, eac...
Read more

Paul Whitelam | October 11, 2017

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
Read more

ClickSoftware | August 15, 2017

Why You Should Involve Your Customers in the Service Process

With companies like Uber, Amazon, and Airbnb delivering on-demand service, customer expectations are higher than ever. Customers not only demand visibility into...
Read more

ClickSoftware | August 9, 2017

Service: A Linchpin In An Increasingly Complex Telecom Landscape

In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specific...
Read more

Steve Smith | August 8, 2017

Telco Industry Falling Behind in Customer Service

There is a clear dissonance between what service organizations, such as telecommunications, are delivering and what customers expect. The telco industry is a hi...
Read more

Ready to transform your business? So are we.

Get started
x

Join us for ClickConnect 2016!

The Leading Mobile Workforce Management business and educational conference

Register Today