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Customer Satisfaction

Service: A Linchpin In An Increasingly Complex Telecom Landscape

Most Recent Post | ClickSoftware

Service: A Linchpin In An Increasingly Complex Telecom Landscape

In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specifically, the current challenges include supporting a seemingly endless onslaught of new technologies and services, and fending off new competition in the form of low-cost and over-the-top (OTT) service providers. Consider the following key trends: Competitive OTT services are siphoning off significant revenues. New OTT apps are dive...
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ClickSoftware | July 10, 2017

How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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Claudine Bianchi | July 5, 2017

Delighting Your Customers with Value

Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
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ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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Claudine Bianchi | June 26, 2017

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
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Claudine Bianchi | June 21, 2017

How Customer Experience & Branding Tie into Service

In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
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ClickSoftware | June 19, 2017

Top Tips for Social Customer Care in Field Service

There was a time when companies would give anything to stimulate conversations about their brands among customers. Perhaps nothing captured this better than the...
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Claudine Bianchi | June 7, 2017

Real Insight: Building a Big Data Bridge to Customer Satisfaction

Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
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ClickSoftware | May 29, 2017

Fisher & Paykel Enhances Customer Experiences

Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and...
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