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Black Hills Energy Improves Communication with Customers

Most Recent Post | Haley Bucelewicz

Black Hills Energy Improves Communication with Customers

Black Hills Energy provides gas and electricity for residential customers across eight different states. Utilities Systems Manager Dave Mutchler recognized the need to prepare for the future of utilities. His team was dealing with an aging workforce, and an increase in smart and mobile devices at the same time. It’s important that utilities companies solve customer issues on the first visit. Otherwise, the customer must go without heat or electricity, which is not an option in today’s world...
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Haley Bucelewicz | March 29, 2017

Webinar Replay: Improve Your Bottom Line With Better Customer Experiences in the Field

The webinar "Improve Your Bottom Line With Better Customer Experiences in the Field" discusses customer experience from both the business to busi...
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Haley Bucelewicz | March 27, 2017

Ameren Boosts Service with FSM System Upgrade

Ameren is an American electric and gas utility that serves customers in parts of Missouri and Illinois. Prior to working with ClickSoftware, Ameren's g...
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Haley Bucelewicz | December 22, 2016

ClickReads: A Field Service Technician’s Holiday Wishlist

Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ne...
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Haley Bucelewicz | December 14, 2016

ClickReads: 5 Gifts Customers Want From Field Service Providers This Holiday Season

Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ne...
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ClickSoftware | December 7, 2016

Global Research Report: Service Suppliers Struggle to Meet Consumer Expectations

The ClickSoftware team recently commissioned a global research initiative to understand the evolving expectations of consumers in a field service context. We al...
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Haley Bucelewicz | November 30, 2016

ClickReads: The CMO and COO Should Work Together

Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ne...
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Haley Bucelewicz | November 23, 2016

ClickReads: Employee Satisfaction Is the Secret Ingredient in Great Customer Experience

Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ne...
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Haley Bucelewicz | November 16, 2016

ClickReads: Is the Customer Always Right?

Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the ne...
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