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Contractor Management

Visibility: The Key to Managing Your Mobile Third-Party Workforce

Most Recent Post | Katelyn Burrill

Visibility: The Key to Managing Your Mobile Third-Party Workforce

Businesses are always looking for ways to grow revenue while shrinking costs. An increasing number of field service organizations are turning to an external workforce of contractors because it makes expanding to new locations or services more scalable.  A ready to go workforce is much easier to deal with—and much less expensive—than onboarding new employees on a short timeline. While the benefits are tempting, outsourcing workers also creates challenges for the company that owns the custome...
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Sumair Dutta | August 29, 2017

Adding Agility to the Field Service Workforce

No, this is not a blog about an exercise or stretching regimen for your field service workforce. It’s more of a discussion about planning for the future field...
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Katelyn Burrill | August 23, 2017

5 Ideas for Improving Service Elasticity

Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
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Karo Kilfeather | July 18, 2017

Field Service Trends: How the Gig Economy Is Reshaping Service

Picture this. A field service engineer wakes up early on a Tuesday. He brushes his teeth, and puts in his augmented reality contact lenses. On the left side of ...
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Claudine Bianchi | June 26, 2017

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
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Paul Whitelam | June 6, 2017

Distributed Field Service: Marrying the Gig-Economy and the Enterprise

When college and high school graduates were trying to enter the job market in 2008 and 2009, many found themselves struggling to find steady employment due to f...
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Katelyn Burrill | June 5, 2017

Contractor Management: Managing External Employees

According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
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Dana Liberty | January 25, 2016

Workforce Management Tips and Resources: 50 Essential Resources on Workforce Management (Plus 150 Tips)

Workforce management (WFM) has become a hot topic in the past few years, as businesses and enterprises recognize the need to meet the demands of work with their...
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Robert Stanley | June 25, 2015

What is Contractor Management? Software, Solutions, Common Challenges & More

A Definition of Contractor Management Contractor management refers to the managing of outsourced work performed for an individual company. It is increasingly ...
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