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Contractor Management

5 Ideas for Improving Service Elasticity

Most Recent Post | Katelyn Burrill

5 Ideas for Improving Service Elasticity

Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors such as utilities field service, demand waxes and wanes significantly, requiring teams to find agile methods for meeting customer demand. In the following paragraphs, we will describe a handful of methods for scaling either up or down based on seasonal demand, market volatility, or customer behavior change. Forecast Demand Calling u...
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Claudine Bianchi | June 26, 2017

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
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Katelyn Burrill | June 5, 2017

Contractor Management: Managing External Employees

According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contract...
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Dana Liberty | January 25, 2016

Workforce Management Tips and Resources: 50 Essential Resources on Workforce Management (Plus 150 Tips)

Workforce management (WFM) has become a hot topic in the past few years, as businesses and enterprises recognize the need to meet the demands of work with their...
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Robert Stanley | June 25, 2015

What is Contractor Management? Software, Solutions, Common Challenges & More

A Definition of Contractor Management Contractor management refers to the managing of outsourced work performed for an individual company. It is increasingly ...
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Kristin Amico | May 5, 2015

Can technology give companies using third-party field service a live view? 43% say “Yes“

You took the plunge just over a month ago. Demand for your firm’s services had already been exceeding installation and maintenance capacity for a while. Hobbl...
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ClickSoftware | April 21, 2015

How to Transform Third Party Contractors into Brand Ambassadors

Author: Jim Delande In today’s competitive environment, service organizations can no longer compete on price or product alone. They, instead, must work tow...
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Kristin Amico | April 9, 2015

Room for Improvement Remains in Contractor Usage

The benefits of employing third-party contractors to round out services capabilities are well known, including greater scope and scale of serviceable regions an...
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ClickSoftware | April 2, 2015

How Well Do You Really Know Your Contractors? Take the Quiz

Author: Dana Liberty Contractor Relationships – A Match Made in Heaven or You’ll Never Make it Down the Aisle? 9am. You feel it.  That dreaded moment...
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