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Last week, ClickSoftware hosted its second annual user conference, ClickConnect 2016. We were joined, and inspired, by hundreds of field service professionals who traveled to San Diego from across the globe.
ClickConnect 2016 taught many lessons. We learned how the enterprise landscape is changing (and how companies are responding). And we learned how service is the key differentiator, especially in a saturated market.
Consumers drive an on-demand economy with high expectations. All companie...