Most Recent Post | ClickSoftware
Last week, ClickSoftware hosted its second annual user conference, ClickConnect 2016. We were joined, and inspired, by hundreds of field service professionals who traveled to San Diego from across the globe.
ClickConnect 2016 taught many lessons. We learned how the enterprise landscape is changing (and how companies are responding). And we learned how service is the key differentiator, especially in a saturated market.
Consumers drive an on-demand economy with high expectations. All companie...
ClickSoftware | September 22, 2014
Guest Author: Sarah Nicastro, Publisher and Editor In Chief, Field Technologies
Last week in sunny San Diego, hundreds of service professionals gathered to s...
Kristin Amico | September 8, 2014
A recent study found that customers have strong opinions about what they want from a service experience. They don’t want to be put on hold, they do want more ...
ClickSoftware | August 26, 2014
Author: Lauren Mead
You’ll be in REALLY good company. With over one hundred different service companies attending from all over the globe you’re sure t...
ClickSoftware | September 25, 2012
Guest post: Sumair Dutta, Vice President and Principal Analyst, Service Management at Aberdeen San Diego hosted ClickConnect North America this year (Sept 10-12...
ClickSoftware | May 25, 2012
Guest post: Sumair Dutta, Research Director, Service Management, Aberdeen Group
Last week, I had the opportunity to connect with and learn from service leaders...
ClickSoftware | April 12, 2012
Author: Jeremy Hill, Product Marketing Manager This month marks the start of my seventh at ClickSoftware – and I feel one of the great things about my job...
ClickSoftware | October 26, 2011
ClickConnect is almost over, and I figured it's a good time to review this great event which was the biggest one ever.
We enjoyed a great hotel, grea...
Administrator | October 26, 2011
Author: Mike Karlskind What do 50 friends (old and new) from more than 10 leaders in the service industry have in common? After the pre-conference workshop, the...
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