Most Recent Post | ClickSoftware
As a wise person once said: “It takes months to find a customer and only seconds to lose one.”
For modern field service organizations, this old adage is an everyday reality. As consumer expectations for fast, easy, personal, and seamless service experiences intensify, product and brand are no longer top competitive differentiators. Customers demand satisfying experiences from start to finish—and if you don’t deliver, they’ll look elsewhere.
As a result, now is the time for your f...
Barrett Coakley | August 28, 2018
Running a home healthcare business in today's ever-changing industry landscape is a delicate balancing act of keeping per-visit revenue up and gross profits in ...
Elliott Kim | August 7, 2018
While there are many field service management methods out there, not all are created equal. Some best practices may seem beneficial in theory, but when applied ...
Barrett Coakley | August 1, 2018
In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organiz...
ClickSoftware | July 4, 2018
Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...
Sumair Dutta | May 24, 2018
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy...
Paul Whitelam | May 17, 2018
Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
Katelyn Burrill | March 14, 2018
You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
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