Most Recent Post | ClickSoftware
Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom on the horizon, machine-to-machine connections driven by the Internet of Things are creating data spikes beyond anything we could have previously thought possible, and smartphone behavior continues to pose new challenges and opportunities.
And customer experience expectations have never been higher, as digital natives like Airbnb, Ube...
Sumair Dutta | May 24, 2018
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy...
Paul Whitelam | May 17, 2018
Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
Katelyn Burrill | March 14, 2018
You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
Steve Smith | February 28, 2018
With the rise in the use of smartphones and other connected mobile devices, telecommunications operators have massive amounts of data at their disposal. 4G, wea...
Katelyn Burrill | January 3, 2018
Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
Paul Whitelam | January 2, 2018
How many times have your dispatchers spent hours trying to create the perfect schedule only to have it ruined the day of service when an emergency job arises or...
Katelyn Burrill | December 20, 2017
In a fantasy novel or movie, it’s magic or an innate “gift” that allows people to see the future. In reality, it’s data (and lots of it) that powers pre...
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