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Your IoT, Automation & Predictive Analytics Questions Answered

Most Recent Post | ClickSoftware

Your IoT, Automation & Predictive Analytics Questions Answered

The Internet of Things, service automation and predictive analytics all promise to reshape the field service management landscape. But each of these terms and technologies likewise cause confusion, and even frustration among many management-minded service professionals. At conferences, on software demos, and during customer calls, we’re constantly getting asked about emerging technology. “What the heck is automation software?” “What are these ‘thing...
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ClickSoftware | February 16, 2017

Moneyball Metrics: 4 Service Optimization KPIs & How to Improve Each

Spring is on the way, and with it comes baseball. In many ways, Major League Baseball (MLB) general managers and field service business program managers face si...
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Robert Stanley | June 11, 2015

Top 50 Resources on Big Data for Customer Service

Companies are relying on data for everything from pricing flexibility to customer preference management to discount targeting. It is clear that today’s exec...
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Kristin Amico | April 7, 2015

Talent, Data, Value: Key Takeaways from Services Executive Symposium

The general symposium theme of improving profitably through services partnership and customer commitment ran through much of the event’s discussions. The crux...
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ClickSoftware | March 24, 2015

Workforce Management Analytics: Break/Fix Metrics

Author: Michael Pistone Reduce Service & System Downtime By Measuring these Key Metrics In a workshop this past year, we drilled down into the world o...
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ClickSoftware | February 26, 2015

Three Steps to Building a Better Big Data Culture

The promise of Big Data and analytics seems simple enough. Collect as much disparate and unstructured data from as many sources as possible and analyze it in or...
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ClickSoftware | February 20, 2015

How Actionable is Your Service Data?

Author: Katelyn Burrill If you ask most service executives if they are satisfied with the data they have available to make real time strategic decisions, the...
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Robert Stanley | January 19, 2015

How Data Deprived Are You? Take the Interactive Quiz

You’ve been doing service for years, but have you been collecting the data? And is your data the right data to help you make decisions?  A new interactive Qu...
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ClickSoftware | January 12, 2015

5 Ways Best-in-Class Field Service Organizations Leverage Analytics

Author: Katelyn Burrill More than ever before, service organizations need to turn the focus to keeping customers happy. Customers have access to more informa...
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