Big Data/Analytics Archives - ClickSoftware

Category: Big Data/Analytics

Top 50 Resources on Big Data for Customer Service

Most Recent Post | Robert Stanley

Top 50 Resources on Big Data for Customer Service

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Talent, Data, Value: Key Takeaways from Services Executive Symposium

Featured Post | Kristin Amico

Talent, Data, Value: Key Takeaways from Services Executive Symposium

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Workforce Management Analytics: Break/Fix Metrics

ClickSoftware | March 24, 2015

Workforce Management Analytics: Break/Fix Metrics

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Three Steps to Building a Better Big Data Culture

ClickSoftware | February 26, 2015

Three Steps to Building a Better Big Data Culture

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How Actionable is Your Service Data?

ClickSoftware | February 20, 2015

How Actionable is Your Service Data?

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How Data Deprived Are You? Take the Interactive Quiz

Robert Stanley | January 19, 2015

How Data Deprived Are You? Take the Interactive Quiz

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5 Ways Best-in-Class Field Service Organizations Leverage Analytics

ClickSoftware | January 12, 2015

5 Ways Best-in-Class Field Service Organizations Leverage Analytics

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Workforce Management Analytics : No Jobs = No Optimization

ClickSoftware | December 31, 2014

Workforce Management Analytics : No Jobs = No Optimization

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Workforce Management Analytics: The Appointment Negotiations

ClickSoftware | December 23, 2014

Workforce Management Analytics: The Appointment Negotiations

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Workforce Management Analytics:  “In order to be good, you’ve got to be bad”

ClickSoftware | October 1, 2014

Workforce Management Analytics: “In order to be good, you’ve got to be bad”

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