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Big Data & Analytics

How to Predict and Prevent Customer Cancellations

Most Recent Post | ClickSoftware

How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the factors in a busy field service professional’s day that a business can control, the customer is not one of them. Last-minute cancellations and no-shows are costly and frustrating, but they’re often an understandable response to overly broad appointment windows or general lack of communication and visibility from the service supplie...
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ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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Claudine Bianchi | June 7, 2017

Real Insight: Building a Big Data Bridge to Customer Satisfaction

Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
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Paul Whitelam | May 31, 2017

Are you ready for fully automated field service?

When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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ClickSoftware | April 19, 2017

Your IoT, Automation & Predictive Analytics Questions Answered

The Internet of Things, service automation and predictive analytics all promise to reshape the field service management landscape. But each of these terms and...
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ClickSoftware | February 22, 2017

3 Ways IoT is Transforming Field Service

Together, the Internet of Things (IoT) and big data are reshaping the way we shop, interact with devices, and work. Can’t find your keys? Not a problem anymor...
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ClickSoftware | February 16, 2017

Moneyball Metrics: 4 Service Optimization KPIs & How to Improve Each

Spring is on the way, and with it comes baseball. In many ways, Major League Baseball (MLB) general managers and field service business program managers face si...
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ClickSoftware | May 10, 2016

Weighing Public vs. Private Interests in the Big Data Economy: Innovations in technology continue to bring more questions about privacy

Guest Post: Richard Cohen, Special counsel in the corporate department of Kelley Drye’s New York office. This article was originally published by Met...
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Dana Liberty | October 15, 2015

30 Experts Reveal the Most Important Customer and Field Service Metrics for Companies to Track

How do you evaluate your company’s service delivery? There are a variety of metrics you can track, but each organization may have different Key Performance In...
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