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Big Data & Analytics

Maximize Productivity with Truth-based Appointment Booking

Most Recent Post | Katelyn Burrill

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy customers, high service costs, and productivity loss throughout the day. If you simply give customers the slots they want until the schedule is full, you’re risking higher travel costs if job sites are all over the place. Underestimate job duration or travel time by even a few minutes and you could miss an appointment and lose a cust...
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Katelyn Burrill | December 20, 2017

The Data Behind Predictive Field Service

In a fantasy novel or movie, it’s magic or an innate “gift” that allows people to see the future. In reality, it’s data (and lots of it) that powers pre...
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Katelyn Burrill | December 6, 2017

What is Predictive Field Service?

While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
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ClickSoftware | July 10, 2017

How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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Claudine Bianchi | June 7, 2017

Real Insight: Building a Big Data Bridge to Customer Satisfaction

Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
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Paul Whitelam | May 31, 2017

Are you ready for fully automated field service?

When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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ClickSoftware | April 19, 2017

Your IoT, Automation & Predictive Analytics Questions Answered

The Internet of Things, service automation and predictive analytics all promise to reshape the field service management landscape. But each of these terms and...
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ClickSoftware | February 22, 2017

3 Ways IoT is Transforming Field Service

Together, the Internet of Things (IoT) and big data are reshaping the way we shop, interact with devices, and work. Can’t find your keys? Not a problem anymor...
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