Most Recent Post | Katelyn Burrill
Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy customers, high service costs, and productivity loss throughout the day.
If you simply give customers the slots they want until the schedule is full, you’re risking higher travel costs if job sites are all over the place. Underestimate job duration or travel time by even a few minutes and you could miss an appointment and lose a cust...
Katelyn Burrill | December 20, 2017
In a fantasy novel or movie, it’s magic or an innate “gift” that allows people to see the future. In reality, it’s data (and lots of it) that powers pre...
Katelyn Burrill | December 6, 2017
While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Claudine Bianchi | June 7, 2017
Do you remember the last truly exceptional meal you ate at a restaurant? If it stands out in your memory, it probably wasn’t solely because of the perfectly s...
Paul Whitelam | May 31, 2017
When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
ClickSoftware | April 19, 2017
The Internet of Things, service automation and predictive analytics all promise to reshape the field service management landscape. But each of these terms and...
ClickSoftware | February 22, 2017
Together, the Internet of Things (IoT) and big data are reshaping the way we shop, interact with devices, and work. Can’t find your keys? Not a problem anymor...
Ready to transform your business? So are we.
x Join us for ClickConnect 2016!
The Leading Mobile Workforce Management
business and educational conference