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Enhance Customer Experience with Predictive Field Service

Most Recent Post | ClickSoftware

Enhance Customer Experience with Predictive Field Service

As a wise person once said: “It takes months to find a customer and only seconds to lose one.” For modern field service organizations, this old adage is an everyday reality. As consumer expectations for fast, easy, personal, and seamless service experiences intensify, product and brand are no longer top competitive differentiators. Customers demand satisfying experiences from start to finish—and if you don’t deliver, they’ll look elsewhere. As a result, now is the time for your f...
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Barrett Coakley | August 28, 2018

Why Increasing Scheduling Mobility Can Help Meet KPIs, Grow Your Home Healthcare Business

Running a home healthcare business in today's ever-changing industry landscape is a delicate balancing act of keeping per-visit revenue up and gross profits in ...
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Elliott Kim | August 7, 2018

3 Field Service Practices That Can Harm KPI Tracking

While there are many field service management methods out there, not all are created equal. Some best practices may seem beneficial in theory, but when applied ...
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Barrett Coakley | August 1, 2018

3 Methods for Improving First-Time Fix Rates

In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organiz...
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ClickSoftware | July 4, 2018

Kevin Jackson and Gerard Blokdijk: Improving Field Service With AI & Machine Learning

Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...
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Sumair Dutta | May 24, 2018

Maintaining the Head Start in Your Proactive Support Journey

In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy...
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Paul Whitelam | May 17, 2018

Actual Intelligence: The Key to Field Service Optimization

Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
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Sumair Dutta | May 9, 2018

Proactive Service. Predictive Service. What’s the Difference?

There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
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Katelyn Burrill | March 14, 2018

3 Essential Technologies for Predictive Field Service

You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
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